The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Product Quality: Impact of Interdepartmental Interactions
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Differentiation and Integration in Complex Organizations
Lawrence, P. R., & Lorsch, J. W. (1967) · Administrative Science Quarterly · doi:10.2307/2391211 · Cited by 3,937
The Financial Information Content of Perceived Quality
Aaker, D. A., & Jacobson, R. (1994) · Journal of Marketing Research · doi:10.2307/3152193 · Cited by 789
Group Cohesion and Performance: A Meta-Analysis
Evans, C. R., & Dion, K. L. (1991) · Small Group Research · doi:10.1177/1046496491222002 · Cited by 535
Organizational communication and performance
Snyder, R. A., & Morris, J. H. (1984) · Journal of Applied Psychology · doi:10.1037/0021-9010.69.3.461 · Cited by 154
Cited by
Rodríguez, N. G., Pérez, M. J. S., & Gutiérrez, J. A. T. (2008) · Journal of Business Research · doi:10.1016/j.jbusres.2007.06.011 · Cited by 145
Metadata
- Authors
- Menon, A., Jaworski, B. J., & Kohl!, A. K.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 1997-06-01
- Volume
- 25
- Issue
- 3
- Pages
- 187-200
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2028065207
- Cited by
- 270
- References
- 5
- FWCI
- 9.19
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Product Quality: Impact of Interdepartmental Interactions. https://app.cochat.ai/papers/10.1177/0092070397253001
- The paper
- Menon, A., Jaworski, B. J., & Kohl!, A. K. (1997). Product Quality: Impact of Interdepartmental Interactions. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070397253001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
