The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers
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Citations
Cites
Coefficient Alpha and the Internal Structure of Tests
Cronbach, L. J. (1951) · Psychometrika · doi:10.1007/bf02310555 · Cited by 43,931
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Estimating Nonresponse Bias in Mail Surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.2307/3150783 · Cited by 12,222
Estimating nonresponse bias in mail surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.1177/002224377701400320 · Cited by 10,390
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
The use of pledges to build and sustain commitment in distribution channels
Anderson, E., & Weitz, B. (1992) · Journal of Marketing Research · doi:10.1177/002224379202900103 · Cited by 3,431
Cited by
Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002) · Journal of Service Research · doi:10.1177/1094670502004003006 · Cited by 2,301
Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
De Wulf, K., Odekerken-Schröder, G., & Iacobucci, D. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.33.18386 · Cited by 2,083
Kish-Gephart, J. J., Harrison, D. A., & Treviño, L. K. (2010) · Journal of Applied Psychology · doi:10.1037/a0017103 · Cited by 1,690
A Three-Component Model of Customer to Service Providers
Bansal, H. S., Irving, P. G., & Taylor, S. F. (2004) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304263332 · Cited by 934
Ulaga, W., & Eggert, A. (2006) · European Journal of Marketing · doi:10.1108/03090560610648075 · Cited by 762
Brand Relationship Quality and Its Value for Personal Contact
Smit, E., Bronner, F., & Tolboom, M. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2006.06.012 · Cited by 233
Loyalty, perceived value and relationship quality in healthcare services
Moliner, M. A. (2009) · Journal of Service Management · doi:10.1108/09564230910936869 · Cited by 227
Consumer Comfort in Service Relationships: Measurement and Importance
Spake, D. F., Beatty, S. E., Brockman, B. K., & Crutchfield, T. N. (2003) · Journal of Service Research · doi:10.1177/1094670503005004004 · Cited by 208
Effects of e-CRM on customer–bank relationship quality and outcomes: The case of Thailand
Sivaraks, P., Krairit, D., & Tang, J. C. S. (2011) · The Journal of High Technology Management Research · doi:10.1016/j.hitech.2011.09.006 · Cited by 98
Top management commitment and involvement and their link to key account management effectiveness
Tzempelikos, N. (2015) · Journal of Business & Industrial Marketing · doi:10.1108/jbim-12-2012-0238 · Cited by 68
Online store perceptions: how to turn browsers into buyers?
Lepkowska-White, E. (2004) · Journal of Marketing Theory and Practice · doi:10.1080/10696679.2004.11658523 · Cited by 57
Motivations and relationship outcomes: The mediating role of trust and satisfaction
Swanson, S. R., Davis, J. C., & Zhao, Y. (2007) · Journal of Nonprofit & Public Sector Marketing · doi:10.1300/j054v18n02_01 · Cited by 52
Self-citationCustomer perception of CRM implementation in banking context: Scale development and validation
Dubey, N. K., & Sangle, P. (2019) · Journal of Advances in Management Research · doi:10.1108/jamr-12-2017-0118 · Cited by 32
Metadata
- Authors
- Dorsch, M. J., Swanson, S. R., & Kelley, S. W.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 1998-04-01
- Volume
- 26
- Issue
- 2
- Pages
- 128-142
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W1984037412
- Cited by
- 662
- References
- 7
- FWCI
- 19.42
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
