Cited by 119Technology Adoption and User BehaviourInformation Systems Theories and ImplementationERP Systems Implementation and Impact

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A conceptual model integrating trust into planned change activities to enhance technology adoption behavior

Lippert, Susan K., Davis, Miles·2006·Journal of Information Science

DOI 10.1177/0165551506066042

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Abstract

Trillions of dollars are annually spent on the development and implementation of information technology within the United States and around the world. On average, roughly 50% of such systems are considered failures or fall short of meeting the expectations set forth by management. The lost productivity and high costs associated with these shortcomings necessitate the identification of alternative frameworks for facilitating the successful acceptance and continued internalization of new technologies. Internalization is defined as the effective and continued use of a technology over time. As such, this paper introduces a conceptual model for examining the effect of trust and planned change initiatives on technology adoption behavior. We propose that technology trust and interpersonal trust, when coupled with planned change initiatives, lead to greater technology adoption and internalization. A series of propositions are introduced and examined between trust, planned change, technology adoption, and internalization. Implications and recommendations for future explorations and development are presented.

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Managing the trust relationship in Financial Services Information Systems
Chan, W. T., & Fengwei, Y. (2010) · IEEE International Conference on Information and Financial Engineering · doi:10.1109/icife.2010.5609285 · Cited by 3
“Research shows that the type of trust varies - trust may develop between individuals [9]; between individuals and organizations [10]; and between individuals and Information Systems [11,12,13].”
Background
Typing Biometric Keypads
Ngugi, B. K., Tarasewich, P., & Recce, M. L. (2012) · Journal of Organizational and End User Computing · doi:10.4018/joeuc.2012010103 · Cited by 3
“For example, about fifty percent of information technologies do not get accepted by users and are considered failures; that is, they fall short of meeting the expectations set forth by technology managers (Lippert & Davis, 2006).”
Background
Enablers and impediments of RFID implementation in health service operations
Aboelmaged, M. G. S. (2017) · IEEE International Conference on Software Engineering and Service Science (ICSESS) · doi:10.1109/icsess.2017.8342899 · Cited by 3
“Therefore, the potential advantages of new innovation may not be foreseen and retained unless resistance to that innovation is minimized [32] [33].”
Background
Approach and Process for Effective Planning, Monitoring, and Evaluation
Kadel, L. M., Ahmad, F., & Bhattarai, G. (2021) · Springer eBooks · doi:10.1007/978-3-030-73569-2_18 · Cited by 3
Systematic analysis of quality technology enhanced learning environments in higher education: an organizational perspective 2.0
Ferreira, S. A., & Andrade, A. (2011) · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · Cited by 2
One More Time Trust Matters: A Theoretical Investigation of the Role of Technology Mediated Trust in the UTAUT Model
Pistilli, L., & Pennarola, F. (2016) · Lecture notes in information systems and organisation · doi:10.1007/978-3-319-38974-5_8 · Cited by 2
Influence of support service linkage strategies on sustainability of donor funded livelihood projects in Kilifi County, Kenya
Ndombi, C. L., Kyalo, D. N., & Mulwa, A. S. (2020) · International Journal of Research in Business and Social Science (2147-4478) · doi:10.20525/ijrbs.v9i4.771 · Cited by 2
“…(needs assessment) and capacities and motivation (feasibility studies) are carried out which then followed by choice of relevant initiatives what Geraci (1997), Lippert & Davis (2006) and Lippitt et al (1958) refer to as goal setting and progressive change objects, action plans and strategies.”
Background
Firm-Specific Determinants of Mechanisation: The Case of Coir Industry in Kerala
Raseena, K. K. (2022) · SEDME (Small Enterprises Development Management & Extension Journal) A worldwide window on MSME Studies · doi:10.1177/09708464221130204 · Cited by 2
“From the studies of Atanu et al. 1994), Gale (1998), Burton et al. (1999), Daberkow et al. (2003), Adewuyi et al. (2006), Lippert and Davis (2006), Varukolu (2007), Katungi (2007), Lin and Zhang (2009), Gosh (2010), Kuriakose et al. (2011), Okello et al. (2014), Narayanamoorthy et al. (2014) and…”
Electronic Voting
(2021) · Lecture notes in computer science · doi:10.1007/978-3-030-86942-7 · Cited by 3
Examining the post-adoptive infusion of mobile technology in a healthcare domain: determinants and outcomes
O’Connor, Y. (2013) · Cork Open Research Archive (University College Cork, Ireland) · Cited by 2
Technology trust antecedents: Building the platform for technology-enabled performance
Leppänen, A. (2010) · Aaltodoc (Aalto University) · Cited by 2
Innovation Leadership
Motwani, J., & Kataria, A. (2022) · Advances in logistics, operations, and management science book series · doi:10.4018/978-1-6684-5864-8.ch013 · Cited by 2
Feasibility of a heart failure management programme using remote dielectric sensing technology for the noninvasive lung fluid monitoring in primary care: a mixed-methods study
Mattisson, M., Lundahl, R., Liljeroos, M., Lang, H. F., Johansson, P., Strömberg, A., Pak, N.-Y., Jaarsma, T., & Kato, N. (2026) · European Journal of Cardiovascular Nursing · doi:10.1093/eurjcn/zvag075 · Cited by 1
AI Adoption in HRM: Exploring Trust Through Lens of Reliability, Credibility and Technical Competence
Arora, R. G., & Siradhana, N. K. (2026) · South Asian Journal of Human Resources Management · doi:10.1177/23220937261470890 · Cited by 2
Jogos e Simuladores no Ensino Superior de Economia e Gestão em Portugal
Lopes, C. P., & Andrade, A. (2008) · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT) · Cited by 1
A Survey Of Mobile Health System Infusion Among Healthcare Practitioners.
O’Connor, Y., O’Reilly, P., & O’Donoghue, J. (2013) · European Conference on Information Systems · Cited by 1
A relationship between the quality attributes and the trust in financial services information systems
Chan, W. T., & Fengwei, Y. (2010) · IEEE Region 10 Conference (TENCON) · doi:10.1109/tencon.2010.5686428 · Cited by 1
“Research shows that the type of trust varies - trust may develop between individuals [4]; between individuals and organizations [5]; and between individuals and Information Systems [6, 7, 8].”
Background
Implementation and Acceptance of a Discovery Tool
Dahl, D., & MacDonald, P. (2012) · Advances in library and information science (ALIS) book series · doi:10.4018/978-1-4666-1821-3.ch021 · Cited by 1
Effectiveness of Online Teaching Learning Process
Jhawar, N., & Nandedkar, T. (2022) · IIMS Journal of Management Science · doi:10.1177/0976030x221083033 · Cited by 4
Grammarly adoption among higher-education students in Yogyakarta
Amali, M. T. (2024) · Bricolage Jurnal Magister Ilmu Komunikasi · doi:10.30813/bricolage.v10i1.4997 · Cited by 3
Does Trust Matter to Use Hotel Service Robot in COVID-19 Pandemic?
Chung, H. C., & Chung, N. (2023) · Journal of Smart Tourism · doi:10.52255/smarttourism.2023.3.2.2 · Cited by 1
“They adopt such technology because they trust that technology (Lee & Wan, 2010; Lippert & Davis, 2006).”
University Task Force Deepens Academic Involvement in ERP System
Crow, M. (2009) · Advances in IT personnel and project management · doi:10.4018/978-1-60566-400-2.ch025 · Cited by 1
Case Study: The Development and Evaluation of Relationship Australia Queensland’s Online Family Dispute Resolution System
Wilson‐Evered, E., & Zeleznikow, J. (2021) · Law, governance and technology series · doi:10.1007/978-3-030-64645-5_4 · Cited by 1
Technology adoption determinants : strategic management implications for small, owner-managed travel firms in Jamaica
Spencer, A. J. (2011) · Bournemouth University Research Online (Bournemouth University) · Cited by 1

Authors: Lippert, S. K., & Davis, M.
Affiliations: Drexel University (US)
Shenandoah University (US)
Venue: Journal of Information Science
Publisher: SAGE Publications
Published: 2006-10
Volume: 32
Issue: 5
Pages: 434-448
ISSN: 0165-5515 (ISSN-L)
1741-6485
DOI: 10.1177/0165551506066042
OpenAlex: W2167860992
Cited by: 119
References: 77
Citations by year: 2026: 5 · 2025: 4 · 2024: 8 · 2023: 11 · 2022: 9 · 2021: 12 · 2020: 11 · 2019: 4 · 2018: 4 · 2017: 7 · 2016: 3 · 2015: 2 · 2014: 4 · 2013: 6 · 2012: 6
FWCI: 7.08
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Journal of Information Science (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Keywords: trust in technology, interpersonal trust, planned change, technology adoption, organizational change, information technology implementation, conceptual model

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A conceptual model integrating trust into planned change activities to enhance technology adoption behavior

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