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Health and social care services for people with dementia at home at the end of life: A qualitative study of bereaved informal caregivers’ experiences
Open accessAbstract
BACKGROUND: More people are dying at home with dementia and Alzheimer's disease. While informal caregivers are the main providers of care for people with dementia dying at home, they require support from health and social care services. However, little is known about how they experience these services. AIM: To explore informal caregivers' views and experiences of health and social care services when looking after a person with dementia at home at the end-of-life. DESIGN: A qualitative interview study. Data were analysed using thematic analysis. SETTING/PARTICIPANTS: Twenty-nine bereaved informal caregivers who had looked after a person with dementia at home during the last 6 months of life. RESULTS: Specialist palliative care for people with dementia dying at home is rare and care is mostly managed by General Practitioners and domiciliary care workers. Four overarching themes were identified: Poor continuity of care; Lack of expertise; Limited advance care planning; and Loss of autonomy. CONCLUSIONS: End-of-life care at home for people with dementia must be proactively planned with an emphasis on advance care planning. Policy makers should recognise the critical role of domiciliary care services in end-of-life care and ensure that they are adequately qualified and trained.
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Many caregivers remained unaware of ACP processes, leaving them unprepared and distressed during critical care transition decisions.
“Despite the terminal trajectory of dementia, palliative care consultations were infrequent, and many caregivers remained unaware of ACP processes, leaving them unprepared and distressed during critical care transition decisions (Mogan et al., 2022; Radcliffe et al., 2023; Saragosa et al., 2023; Sharda et al., 2020).”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Mogan et al., 2022
Results, Theme 3: Limited ACP (page unavailable), says most caregivers were unaware of ACP. Considerations for practice and policy says they had limited guidance for decisions such as whether to hospitalise someone with dementia. The Discussion reports stress and uncertainty, but links these chiefly to poor continuity of care; it does not establish that lack of ACP awareness caused distress during care-transition decisions. (LLM, conf=0.84)
Experimental — accuracy not yet measuredKnowledge gaps were especially prominent in end-of-life care, where staff often avoided conversations about death and dying despite their importance.
“Knowledge gaps were especially prominent in end-of-life care, where staff often avoided conversations about death and dying despite their importance (Cronfalk et al., 2018; Mogan et al., 2022).”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Mogan et al., 2022
In Results, Theme 2 (Lack of expertise), caregivers question GPs’ knowledge of dementia and palliative care. Results, Theme 3 (Limited ACP), says caregivers considered end-of-life conversations necessary but felt professionals were not proactive in having them. The paper does not establish that staff deliberately avoided conversations about death and dying or that knowledge gaps were especially prominent in end-of-life care relative to other settings; page numbers were not available in our copy. (LLM, conf=0.82)
Experimental — accuracy not yet measuredHigh staff turnover made it difficult to build trusting relationships, essential for personalized dementia care.
“High staff turnover made it difficult to build trusting relationships, essential for personalized dementia care (Khemai et al., 2022; Mogan et al., 2022).”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Mogan et al., 2022
In Results, Theme 1: Poor continuity of care (page unavailable), caregivers say that regular care workers came to be trusted and that visits from many different workers were concerning, especially for personal care. The paper does not establish that staff turnover caused this lack of continuity; different workers attending could reflect scheduling rather than employees leaving. (LLM, conf=0.86)
Experimental — accuracy not yet measuredAfter the move, caregivers often reported feelings of powerlessness, describing how health and social care systems appeared to make final decisions without their input.
“After the move, caregivers often reported feelings of powerlessness, describing how health and social care systems appeared to make final decisions without their input (Mogan et al., 2022; Rognstad et al., 2020).”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Mogan et al., 2022
The Discussion says caregivers looking after people with dementia at home felt powerless and often had not played an active part in decisions. Theme 4: Loss of autonomy also describes care packages implemented without their consultation. The study does not establish that these experiences occurred after a move; it describes caregiving at home. (LLM, conf=0.86)
Experimental — accuracy not yet measuredPalliative care consultations were infrequent despite the terminal trajectory of dementia.
“Despite the terminal trajectory of dementia, palliative care consultations were infrequent, and many caregivers remained unaware of ACP processes, leaving them unprepared and distressed during critical care transition decisions (Mogan et al., 2022; Radcliffe et al., 2023; Saragosa et al., 2023; Sharda et al., 2020).”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Mogan et al., 2022
Specialist services, including Memory Clinics and Admiral nurses, provided expert support tailored to the evolving needs of families during transition periods.
“Specialist services, including Memory Clinics and Admiral nurses, also provided expert support tailored to the evolving needs of families during transition periods (Liu et al., 2021; Mogan et al., 2022).”
From Mind the gap: a systematic review of barriers, facilitators, and experiences of care transitions for people living with dementia and their informal caregivers. (2026) · cites this paper as Mogan et al., 2022
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“A study of bereaved carers (Mogan et al., 2022) highlighted the disparity between the consensus on the core aspects of end-of-life care (Poole et al., 2018) and peoples ’ lived experience.”
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“This adaptive approach is consistent with the existing literature on advanced care planning, emphasizing the importance of proactive decision-making in the face of dementia and other terminal illnesses (Mogan et al., 2022).”
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“It is widely acknowledged that organisational factors impact the health and well-being of unpaid carers (Healthwatch Oxfordshire, 2021; Mogan et al, 2022; Carers UK, 2023), both within the UK and internationally (Ongko et al, 2023; Tieman et al, 2023).”
APOIO FORMAL PARA CUIDADORES DE PESSOAS COM DEPENDÊNCIA FUNCIONAL NO DOMICÍLIO: REVISÃO DE ESCOPO
Oliveira, S. G., Zillmer, J. G. V., Cordeiro, F. R., Fonseca, M. R., de Mello, F. E., Schiller, G. D. S., Viegas, A. D. C., & Pinto, R. O. (2025) · Texto & Contexto - Enfermagem · doi:10.1590/1980-265x-tce-2024-0051pt
FORMAL SUPPORT FOR CAREGIVERS OF PEOPLE WITH FUNCTIONAL DEPENDENCE AT HOME: A SCOPING REVIEW
Oliveira, S. G., Zillmer, J. G. V., Cordeiro, F. R., Fonseca, M. R., de Mello, F. E., Schiller, G. D. S., Viegas, A. D. C., & Pinto, R. O. (2025) · Texto & Contexto - Enfermagem · doi:10.1590/1980-265x-tce-2024-0051en
Williamson, L. E., Dhawan, A., Mujtabah, F., Yeung, A. Q. K., Leverton, M., Sleeman, K. E., Burgess, A., Ellis-Smith, C. I., & Evans, C. (2026) · Palliative Care and Social Practice · doi:10.1177/26323524261467434
Metadata
- Authors
- Mogan, C., Harrison Dening, K., Dowrick, C., & Lloyd-Williams, M.
- Affiliations
- University of Liverpool (GB)
- Dementia UK, Research and Evaluation, London, UK
- Academic Palliative and Supportive Care Studies Group (APSCSG), Primary Care and Mental Health, University of Liverpool, Liverpool, UK
- Corresponding author
- Mogan, Caroline
- Venue
- Palliative Medicine
- Publisher
- SAGE Publications
- Published
- 2022-04-23
- Volume
- 36
- Issue
- 6
- Pages
- 976-985
- ISSN
- 0269-2163 (ISSN-L)
- 1477-030X
- PMC
- PMC9174574
- OpenAlex
- W4224868084
- Cited by
- 18
- References
- 35
- Citations by year
- 2026: 2 · 2025: 6 · 2024: 9 · 2022: 1
- FWCI
- 3.53
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- Palliative Medicine (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Liverpool John Moores University (acceptedVersion)
- Funders
- economic and social research council
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Palliative Care and End-of-Life Issues
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Palliative and Oncologic Care
- Health Sciences › Medicine › Psychiatry and Mental health › Dementia and Cognitive Impairment Research
- Keywords
- dementia, end-of-life care, home care, informal caregivers, bereaved caregivers, palliative care, advance care planning, continuity of care, loss of autonomy, Alzheimer's disease, health and social care
- MeSH terms
- Death, Dementia, Home Care Services, Humans, Social Support, Caregivers, Qualitative Research
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