The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Emotional Labor and Organized Emotional Care: Conceptualizing Nursing Home Care Work
Abstract
Based on qualitative comparison of three nursing home facilities, the idea of organized emotional care is proposed as a complement to the concept of emotional labor for understanding care work. It is argued that emotional labor and organized emotional care are distinguished primarily by the presence or absence of organizational feeling rules and affective requirements. Care organizations can be plotted on a continuum with emotional labor at the coercive end and organized emotional care at the other. The proposed distinction restores a positive vision of organizational management of emotion to the sociology of work.
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Burawoy, M. (1998) · Sociological Theory · doi:10.1111/0735-2751.00040 · Cited by 2,916
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“(social worker quoted in Lopez 2006, 153) A more extreme example was during the British Airways cabin crew industrial dispute (2009–2011) where one of the key battlegrounds was over what constituted ‘excellent customer service’.”
BackgroundInfluential
Metadata
- Authors
- Lopez, S. H.
- Venue
- Work and Occupations
- Publisher
- SAGE Publications
- Published
- 2006-05
- Volume
- 33
- Issue
- 2
- Pages
- 133-160
- ISSN
- 0093-9285 (ISSN-L)
- 0730-8884
- 1552-8464
- OpenAlex
- W1972884059
- Cited by
- 274
- References
- 1
- FWCI
- 36.89
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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