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Cited by 513Job Satisfaction and Organizational BehaviorMindfulness and Compassion InterventionsEmotional Labor in Professions

The DOI matches its Crossref record; 149 of the 149 references it cites were found in a registry or an index.

Compassion at Work

Open access
Dutton, Jane E., Workman, Kristina M., Hardin, Ashley E.·2014·Annual Review of Organizational Psychology and Organizational Behavior
DOI 10.1146/annurev-orgpsych-031413-091221
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Abstract

Compassion is an interpersonal process involving the noticing, feeling, sensemaking, and acting that alleviates the suffering of another person. This process has recently received substantial attention by organizational researchers and practitioners alike. This article reviews what researchers currently know about compassion as it unfolds in dyadic interactions in work organizations. We begin by reviewing what we know about the benefits of compassion for the person who is suffering, for the provider of compassion, and for third parties who witness or hear about compassion at work. The heart of the article focuses on what research tells us about embedding compassion in the personal, relational, and organizational contexts in which compassion takes place. We conclude by discussing implications for practice and for the future research agenda regarding this vital interpersonal process.

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Crossref · 10.1146/annurev-orgpsych-031413-091221

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  • Workplace compassion has been defined as the interpersonal process involving noticing, feeling, sense-making, and acting in a way that alleviates the suffering of another person and has been mooted as a panacea to address suffering and help develop organizational performance.

    “Workplace compassion has been defined as the interpersonal process involving the noticing, feeling, sense-making, and acting in a way that alleviates the suffering of another person and has been mooted as a panacea to address the suffering and help develop organizational performance (Dutton et al. 2014; Guinot et al. 2020).”

    From Whither compassionate leadership? A systematic review (2024) · cites this paper as Dutton et al. 2014

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Research works printed but not linked: 17

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  7. Lilius JM, 2012, The Handbook of Positive Organizational Scholarship, 273
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  9. McClelland LE. 2012. From compassion to satisfaction: examining the relationship between routines that facilitate compassion and quality of service . PhD Thesis, Emory Univ., Atlanta
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  11. O’Reilly CA, 1996, Res. Organ. Behav., 18, 157
  12. Rosch PJ, 2001, Health Stress, 2001, 1
  13. Rynes SL, 2012, Acad. Manag. Rev., 37, 503
  14. Stein AJ, Winokuer HR. 1989. Monday mourning: managing employee grief. See Doka 1989, pp. 91–102
  15. Whetten DA, 2001, Acad. Manag. Rev., 26, 175
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  17. Zaslow J. 2002. New index aims to calculate the annual cost of despair. The Wall Street Journal, Nov. 20, pp. D1, D12

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Metadata

Authors
Dutton, J. E., Workman, K. M., & Hardin, A. E.
Affiliations
  • University of Michigan (US)
  • Cornell University (US)
ORCID
Hardin, Ashley E.
Venue
Annual Review of Organizational Psychology and Organizational Behavior
Publisher
Annual Reviews
Published
2014-03-21
Volume
1
Issue
1
Pages
277-304
ISSN
  • 2327-0608 (ISSN-L)
  • 2327-0616
DOI
10.1146/annurev-orgpsych-031413-091221
OpenAlex
W2117003036
Cited by
513
References
149
Citations by year
2026: 61 · 2025: 50 · 2024: 64 · 2023: 62 · 2022: 49 · 2021: 39 · 2020: 94 · 2019: 26 · 2018: 18 · 2017: 22 · 2016: 13 · 2015: 7 · 2014: 7
FWCI
4.61
Type
journal article
Language
en
Open access
Locations
  • Annual Review of Organizational Psychology and Organizational Behavior (publishedVersion)
  • Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University) (submittedVersion)
  • eCommons (Cornell University) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Psychology › Clinical Psychology › Mindfulness and Compassion Interventions
  • Social Sciences › Sociology and Political Science › Emotional Labor in Professions
Keywords
compassion, workplace compassion, dyadic interaction, interpersonal processes, third-party effects, workplace relationships

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