The DOI matches its Crossref record; 43 of the 43 references it cites were found in a registry or an index.
Smiling, Deferring, and Flirting: Doing Gender by Giving “Good Service”
Abstract
Using a gendered organization perspective, this research examines how restaurants structure gendered service encounters and how table servers perform gendered scripts of good service. Interview data from integrated wait staffs in five kinds of restaurants reveal three scripts of good service—friendliness, deference, and flirting. Waitresses were perceived as stereotypically friendly and openly displayed cheerfulness in coffee shops. Resisting subservience was easier for waiters and in restaurants that gender the work role as “waitering.” Waitresses performed a “job flirt” in restaurants that cast the work role as “waitressing.” To give good service is to “do gender” by performing gendered scripts, by differentially applying scripts to waiters and waitresses, and by structuring scripts into waitering and waitressing work roles.
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Cited by
The contingent smile: A meta-analysis of sex differences in smiling.
LaFrance, M., Hecht, M. A., & Paluck, E. L. (2003) · Psychological Bulletin · doi:10.1037/0033-2909.129.2.305 · Cited by 514
Inauthenticity and Depression: Assessing the Consequences of Interactive Service Work
ERICKSON, R. J., & WHARTON, A. S. (1997) · Work and Occupations · doi:10.1177/0730888497024002004 · Cited by 388
Ovulatory cycle effects on tip earnings by lap dancers: economic evidence for human estrus?
Miller, G., Tybur, J. M., & Jordan, B. D. (2007) · Evolution and Human Behavior · doi:10.1016/j.evolhumbehav.2007.06.002 · Cited by 310
`Mobilizing Masculinities': Women's Experiences of Men at
Martin, P. Y. (2001) · Organization · doi:10.1177/135050840184003 · Cited by 295
‘Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services
Warhurst, C., & Nickson, D. (2009) · Gender, Work & Organization · doi:10.1111/j.1468-0432.2009.00450.x · Cited by 255
Metadata
- Authors
- HALL, E. J.
- Venue
- Work and Occupations
- Publisher
- SAGE Publications
- Published
- 1993-11
- Volume
- 20
- Issue
- 4
- Pages
- 452-471
- ISSN
- 0093-9285 (ISSN-L)
- 0730-8884
- 1552-8464
- OpenAlex
- W1992054400
- Cited by
- 268
- References
- 43
- FWCI
- 3.33
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
