The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Effective Crisis Management through Established Stakeholder Relationships: Malden Mills as a Case Study
Abstract
This article investigates the postcrisis communication of Aaron Feuerstein, chief executive officer of Malden Mills, after a fire destroyed his textile mill. It explains how leadership communication prior to a crisis has an impact on postcrisis communication. Stakeholder theory is used to ground the analysis and to provide direction in developing practical implications for precrisis and postcrisis communication. The analysis demonstrates the importance of establishing strong communication channels and positive value positions with stakeholders well before crises erupt.
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Citations
Cites
The Organizational and Interorganizational Development of Disasters
Turner, B. A. (1976) · Administrative Science Quarterly · doi:10.2307/2391850 · Cited by 876 · cited 1×
“…management examines the development of crises over stages (Fink, 1986; at SAGE Publications on February 10, 2011mcq.sagepub.comDownloaded from Turner, 1976), crisis planning (Gonzalez-Herrero & Pratt, 1995; Newsom, Turk, & Kruckeberg, 2000), crisis decision making (Gouran, Hirokawa, & Martz,…”
Background
Cited by
Stakeholder Theory: The State of the Art
Parmar, B. L., Freeman, R. E., Harrison, J. S., Wicks, A. C., Purnell, L., & de Colle, S. (2010) · Academy of Management Annals · doi:10.5465/19416520.2010.495581 · Cited by 2,755
Stakeholder relations and the persistence of corporate financial performance
Choi, J., & Wang, H. (2009) · Strategic Management Journal · doi:10.1002/smj.759 · Cited by 791
McDonnell, M.-H., & King, B. (2014) · doi:10.2139/ssrn.2373974 · Cited by 5
Metadata
- Authors
- Ulmer, R. R.
- Venue
- Management Communication Quarterly
- Publisher
- SAGE Publications
- Published
- 2001-05
- Volume
- 14
- Issue
- 4
- Pages
- 590-615
- ISSN
- 0893-3189 (ISSN-L)
- 1552-6798
- OpenAlex
- W2010805595
- Cited by
- 308
- References
- 1
- FWCI
- 15.37
- Type
- journal article
- Language
- en
- Open access
- closed
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- Ulmer, R. R. (2001). Effective Crisis Management through Established Stakeholder Relationships: Malden Mills as a Case Study. Management Communication Quarterly. https://doi.org/10.1177/0893318901144003
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
