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Cited by 102Public Relations and Crisis CommunicationInterpersonal and Organizational CommunicationDisaster Management and Resilience

The DOI matches its Crossref record; 40 of the 40 references it cites were found in a registry or an index.

Integrating Moral Outrage in Situational Crisis Communication Theory: A Triadic Appraisal Model for Crises

Coombs, W. Timothy, Tachkova, Elina R.·2023·Management Communication Quarterly
DOI 10.1177/08933189221151177
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Abstract

This study uses moral outrage to create a triadic appraisal of crises for situational crisis communication theory (SCCT). The addition of moral outrage improves the theory with an eye toward enhancing its application to the practice of crisis communication. The authors argue that adding moral outrage resulted in a needed reconceptualization of the preventable crisis cluster in SCCT identified by earlier researchers. Moral outrage becomes a third factor stakeholders utilize to assess crisis threats along with (1) determining if the situation is negative and (2) evaluations of crisis responsibility. The results of the study indicate that the preventable crisis cluster should be treated as three distinct sub-clusters. We argue that this triadic appraisal of crisis threat improves SCCT theoretically and has implications for the practice of crisis communication.

Overview

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Crossref · 10.1177/08933189221151177

Cites

40 of 40 references verified0 citation errors · 0 not checkable

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Citations

Cites

Research works printed but not linked: 6

  1. Coombs W. T., 2018, Scandalogy: An interdisciplinary field, 172
  2. Coombs W. T., 2021, Advancing crisis communication effectiveness: Integrating public relations Scholarship with practice, 165
  3. Grebe S., 2012, Asia Pacific Public Relations Journal, 13, 13
  4. Institute for Crisis Management, 2020, ICM annual crisis report
  5. Patel S., 2015, 2015 2nd international conference on Computing for sustainable global development, 537
  6. Verbalyte M., 2018, Scandalogy: An interdisciplinary field, 62

Cited by

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Metadata

Authors
Coombs, W. T., & Tachkova, E. R.
Affiliations
  • Centre for Crisis and Risk Communications
  • Hong Kong Baptist University (HK)
Corresponding author
Tachkova, Elina R.
ORCID
Tachkova, Elina R.
Venue
Management Communication Quarterly
Publisher
SAGE Publications
Published
2023-01-09
Volume
37
Issue
4
Pages
798-820
ISSN
  • 0893-3189 (ISSN-L)
  • 1552-6798
DOI
10.1177/08933189221151177
OpenAlex
W4319838991
Semantic Scholar
1368372634302167e2fcbc9dcdd9d361342151cb
Cited by
102
References
40
Citations by year
2026: 47 · 2025: 32 · 2024: 14 · 2023: 9
FWCI
33.54
Type
journal article
Language
en
Open access
closed
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations
Management Communication Quarterly (publishedVersion)
Topics
  • Social Sciences › Communication › Public Relations and Crisis Communication
  • Social Sciences › Communication › Interpersonal and Organizational Communication
  • Social Sciences › Sociology and Political Science › Disaster Management and Resilience
Keywords
moral outrage, Situational Crisis Communication Theory, crisis responsibility, stakeholder perspectives, crisis communication

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Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.