The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Crises and Crisis Management: Integration, Interpretation, and Research Development
Abstract
Organizational research has long been interested in crises and crisis management. Whether focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a number of important findings. However, research in this space remains fragmented, making it difficult for scholars to understand the literature’s core conclusions, recognize unsolved problems, and navigate paths forward. To address these issues, we propose an integrative framework of crises and crisis management that draws from research in strategy, organizational theory, and organizational behavior as well as from research in public relations and corporate communication. We identify two primary perspectives in the literature, one focused on the internal dynamics of a crisis and one focused on managing external stakeholders. We review core concepts from each perspective and highlight the commonalities that exist between them. Finally, we use our integrative framework to propose future research directions for scholars interested in crises and crisis management.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Organizing and the process of sensemaking
Weick, K. E., Sutcliffe, K. M., & Obstfeld, D. (2005) · Organization Science · doi:10.1287/orsc.1050.0133 · Cited by 6,943
A set-theoretic approach to organizational configurations
Fiss, P. C. (2007) · Academy of Management Review · doi:10.5465/amr.2007.26586092 · Cited by 2,225
Chatterjee, A., & Hambrick, D. C. (2007) · Administrative Science Quarterly · doi:10.2189/asqu.52.3.351 · Cited by 2,074
A work-in-process literature review: Incorporating social media in risk and crisis communication
Veil, S. R., Buehner, T., & Palenchar, M. J. (2011) · Journal of Contingencies and Crisis Management · doi:10.1111/j.1468-5973.2011.00639.x · Cited by 677 · cited 1×
“Additionally, research is beginning to consider the influence of social media on an organization’s crisis management efforts (cf. Utz, Schultz, & Gloka, 2013; Veil, Buehner, & Palenchar, 2011).”
Greckhamer, T., Misangyi, V. F., Elms, H., & Lacey, R. (2008) · Organizational Research Methods · doi:10.1177/1094428107302907 · Cited by 399
ORGANIZATIONAL PERCEPTION MANAGEMENT
Elsbach, K. D. (2003) · Research in Organizational Behavior · doi:10.1016/s0191-3085(03)25007-3 · Cited by 277
JAMES, E. H., & WOOTEN, L. P. (2005) · Organizational Dynamics · doi:10.1016/j.orgdyn.2005.03.005 · Cited by 243
Cited by
A Blessing and a Curse: How CEOs’ Trait Empathy Affects Their Management of Organizational Crises
König, A., Graf-Vlachy, L., Bundy, J., & Little, L. M. (2020) · Academy of Management Review · doi:10.5465/amr.2017.0387 · Cited by 237
Self-citationCorporate Social Responsibility: A Review of Current Concepts, Research, and Issues
Carroll, A. B., & Brown, J. A. (2018) · Corporate Social Responsibility · doi:10.1108/s2514-175920180000002002 · Cited by 224
Coombs, W. T., & Tachkova, E. R. (2023) · Management Communication Quarterly · doi:10.1177/08933189221151177 · Cited by 102
Self-citationConfirmation of a crisis leadership model and its effectiveness: Lessons from the COVID-19 pandemic
Balasubramanian, S., & Fernandes, C. (2022) · Cogent Business & Management · doi:10.1080/23311975.2021.2022824 · Cited by 77
Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal
Huang, Y., & DiStaso, M. (2020) · Public Relations Review · doi:10.1016/j.pubrev.2020.101909 · Cited by 63
Metadata
- Authors
- Bundy, J., Pfarrer, M. D., Short, C. E., & Coombs, W. T.
- Venue
- Journal of Management
- Publisher
- SAGE Publications
- Published
- 2016-12-08
- Volume
- 43
- Issue
- 6
- Pages
- 1661-1692
- ISSN
- 0149-2063 (ISSN-L)
- 1557-1211
- OpenAlex
- W2561516266
- Cited by
- 1,331
- References
- 7
- FWCI
- 79.76
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Crises and Crisis Management: Integration, Interpretation, and Research Development. https://app.cochat.ai/papers/10.1177/0149206316680030
- The paper
- Bundy, J., Pfarrer, M. D., Short, C. E., & Coombs, W. T. (2017). Crises and Crisis Management: Integration, Interpretation, and Research Development. Journal of Management. https://doi.org/10.1177/0149206316680030
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
