Cited by 661Patient-Provider Communication in HealthcarePatient Satisfaction in HealthcarePsychometric Methodologies and Testing

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Measuring Patients’ Trust in their Primary Care Providers

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Hall, Mark A., Zheng, Beiyao, Dugan, Elizabeth, Camacho, Fabian, Kidd, Kristin E., Mishra, Aneil, Balkrishnan, Rajesh·2002·Medical Care Research and Review

DOI 10.1177/1077558702059003004

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Abstract

Existing scales to measure trust in physicians have differing content and limited testing. To improve on these measures, a large item pool (n = 78) was generated following a detailed conceptual model and expert review. After pilot testing, the best-performing items were validated with a random national sample (n = 9) and a regional sample of HMO members (n = 99). Various psychometric tests produced a 10-item unidimensional scale consistent with most aspects of the conceptual model.Compared with previous scales, the Wake Forest physician trust scale has a somewhat improved combination of internal consistency, variability, and discriminability. The scale is more strongly correlated with satisfaction, desire to remain with a physician, willingness to recommend to friends, and not seeking second opinions; it is less correlated with insurer trust, membership in managed care, and choice of physician; and correlations are equivalent with lack of disputes, length of relationship, and number of visits.

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Authors: Hall, M. A., Zheng, B., Dugan, E., Camacho, F., Kidd, K. E., Mishra, A., & Balkrishnan, R.
Affiliations: Wake Forest University (US)
Genentech (US)
New England Research Institutes (US)
ORCID: Hall, Mark A.
Camacho, Fabian
Mishra, Aneil
Balkrishnan, Rajesh
Venue: Medical Care Research and Review
Publisher: SAGE Publications
Published: 2002-09
Volume: 59
Issue: 3
Pages: 293-318
ISSN: 1077-5587 (ISSN-L)
1552-6801
DOI: 10.1177/1077558702059003004
OpenAlex: W2023580352
Cited by: 661
References: 63
Citations by year: 2026: 28 · 2025: 41 · 2024: 32 · 2023: 41 · 2022: 46 · 2021: 30 · 2020: 49 · 2019: 40 · 2018: 30 · 2017: 29 · 2016: 38 · 2015: 25 · 2014: 32 · 2013: 31 · 2012: 27
FWCI: 18.56
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Medical Care Research and Review (publishedVersion)
PubMed (publishedVersion)
SSRN Electronic Journal (submittedVersion)
DigitalGeorgetown (Georgetown University Library) (submittedVersion)
Topics: Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Social Sciences › Decision Sciences › Management Science and Operations Research › Psychometric Methodologies and Testing
Keywords: patient trust, trust in physicians, primary care, psychometric validation, patient satisfaction, physician recommendations, managed care, physician-patient relationship
MeSH terms: Clinical Competence, Confidentiality, Health Maintenance Organizations, Humans, Interpersonal Relations, Patients, Physician-Patient Relations, Physicians, Family, Psychometrics, Surveys and Questionnaires, United States, Patient Satisfaction, Focus Groups

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Measuring Patients’ Trust in their Primary Care Providers

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