A new scale for the measurement of interpersonal trust1

Trust and suspicion

Deutsch, M. (1958) · Journal of Conflict Resolution · doi:10.1177/002200275800200401 · Cited by 2,077 · see citing works

An integrative model of organizational trust

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736 · see citing works

The commitment-trust theory of relationship marketing

Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355 · see citing works

Not So Different After All: A Cross-Discipline View Of Trust

Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998) · Academy of Management Review · doi:10.5465/amr.1998.926617 · Cited by 10,274 · see citing works

Developing buyer-seller relationships

Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139 · see citing works

Trust in Automation: Designing for Appropriate Reliance

Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605 · see citing works

Trust in Automation: Integrating Empirical Evidence on Factors That Influence Trust

Hoff, K. A., & Bashir, M. (2015) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1177/0018720814547570 · Cited by 2,817 · see citing works

Trust, trustworthiness, and trust propensity: a meta-analytic test of their unique relationships with risk taking and job performance

Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.4.909 · Cited by 2,606 · see citing works

Building Effective Online Marketplaces with Institution-Based Trust

Pavlou, P. A., & Gefen, D. (2004) · Information Systems Research · doi:10.1287/isre.1040.0015 · Cited by 2,516 · see citing works

Trust and commitment in the United States and Japan

Yamagishi, T., & Yamagishi, M. (1994) · Motivation and Emotion · doi:10.1007/bf02249397 · Cited by 2,392 · see citing works

The utilization of e-government services: citizen trust, innovation and acceptance factors

Carter, L., & Bélanger, F. (2005) · Information Systems Journal · doi:10.1111/j.1365-2575.2005.00183.x · Cited by 2,207 · see citing works

Relationship Quality in Services Selling: An Interpersonal Influence Perspective

Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763 · see citing works

Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations

Moorman, C., Zaltman, G., & Deshpande, R. (1992) · Journal of Marketing Research · doi:10.1177/002224379202900303 · Cited by 1,901 · see citing works

Factors affecting trust in market research relationships

Moorman, C., Deshpandé, R., & Zaltman, G. (1993) · Journal of Marketing · doi:10.1177/002224299305700106 · Cited by 3,659 · see citing works

Influences on exchange processes: Buyers’ preconceptions of a seller’s trustworthiness and bargaining toughness

Schurr, P. H., & Ozanne, J. L. (1985) · Journal of Consumer Research · doi:10.1086/209028 · Cited by 1,248 · see citing works

Trust and risk in e-government adoption

Bélanger, F., & Carter, L. (2008) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2007.12.002 · Cited by 1,235 · see citing works

On-line trust: concepts, evolving themes, a model

Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00041-7 · Cited by 1,200 · see citing works

Trust Transfer on the World Wide Web

Stewart, K. J. (2003) · Organization Science · doi:10.1287/orsc.14.1.5.12810 · Cited by 1,067 · see citing works

Orientations to seeking professional help: development and research utility of an attitude scale

Fischer, E. H., & Turner, J. I. (1970) · Journal of Consulting and Clinical Psychology · doi:10.1037/h0029636 · Cited by 973 · see citing works

How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust

Beldad, A., de Jong, M., & Steehouder, M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.013 · Cited by 754 · see citing works

Trust and Distrust Definitions: One Bite at a Time

Harrison McKnight, D., & Chervany, N. L. (2001) · Lecture Notes in Computer Science · doi:10.1007/3-540-45547-7_3 · Cited by 747 · see citing works

The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting

Ranaweera, C., & Prabhu, J. (2003) · International Journal of Service Industry Management · doi:10.1108/09564230310489231 · Cited by 700 · see citing works

The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings: A cross cultural analysis

Kassim, N., & Asiah Abdullah, N. (2010) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/13555851011062269 · Cited by 685 · see citing works

Measuring Patients’ Trust in their Primary Care Providers

Hall, M. A., Zheng, B., Dugan, E., Camacho, F., Kidd, K. E., Mishra, A., & Balkrishnan, R. (2002) · Medical Care Research and Review · doi:10.1177/1077558702059003004 · Cited by 661 · see citing works

The defensive consumer: Advertising deception, defensive processing, and distrust

Darke, P. R., & Ritchie, R. J. B. (2007) · Journal of Marketing Research · doi:10.1509/jmkr.44.1.114 · Cited by 609 · see citing works

Psychological contract violation in online marketplaces: antecedents, consequences, and moderating role

Pavlou, P. A., & Gefen, D. (2005) · Information Systems Research · doi:10.1287/isre.1050.0065 · Cited by 580 · see citing works

Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members

Robert, L. P., Denis, A. R., & Hung, Y.-T. C. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222260210 · Cited by 514 · see citing works

Effects of four computer-mediated communications channels on trust development

Bos, N., Olson, J., Gergle, D., Olson, G., & Wright, Z. (2002) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/503376.503401 · Cited by 489 · see citing works

Trust, Confidence, and Expertise in a Judge-Advisor System

Sniezek, J. A., & Van Swol, L. M. (2001) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.2000.2926 · Cited by 469 · see citing works

A social identity approach to trust: interpersonal perception, group membership and trusting behaviour

Tanis, M., & Postmes, T. (2005) · European Journal of Social Psychology · doi:10.1002/ejsp.256 · Cited by 431 · see citing works

Relationships and the social brain: Integrating psychological and evolutionary perspectives

Sutcliffe, A., Dunbar, R., Binder, J., & Arrow, H. (2012) · British Journal of Psychology · doi:10.1111/j.2044-8295.2011.02061.x · Cited by 415 · see citing works

Consumer acceptance of internet banking: The influence of internet trust

Grabner‐Kräuter, S., & Faullant, R. (2008) · International Journal of Bank Marketing · doi:10.1108/02652320810913855 · Cited by 316 · see citing works

Internet, trust in government, and citizen compliance

Im, T., Cho, W., Porumbescu, G., & Park, J. (2014) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mus037 · Cited by 245 · see citing works

The impact of personality on behavior in five Prisoner's Dilemma games

Boone, C., De Brabander, B., & van Witteloostuijn, A. (1999) · Journal of Economic Psychology · doi:10.1016/s0167-4870(99)00012-4 · Cited by 217 · see citing works

Consumer Comfort in Service Relationships: Measurement and Importance

Spake, D. F., Beatty, S. E., Brockman, B. K., & Crutchfield, T. N. (2003) · Journal of Service Research · doi:10.1177/1094670503005004004 · Cited by 208 · see citing works

Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration

BROWN, H. G., POOLE, M. S., & RODGERS, T. L. (2004) · Journal of Management Information Systems · doi:10.1080/07421222.2004.11045785 · Cited by 209 · see citing works

SupportingTrust in Autonomous Driving

Häuslschmid, R., von Bülow, M., Pfleging, B., & Butz, A. (2017) · Proceedings of the 22nd International Conference on Intelligent User Interfaces · doi:10.1145/3025171.3025198 · Cited by 170 · see citing works

Is Trust Important in Technology Adoption? A Policy Capturing Approach

Bahmanziari, T., Pearson, J. M., & Crosby, L. (2003) · Journal of Computer Information Systems · doi:10.1080/08874417.2003.11647533 · Cited by 162 · see citing works

Perceived Threat and Corroboration: Key Factors That Improve a Predictive Model of Trust in Internet-based Health Information and Advice

Harris, P. R., Sillence, E., & Briggs, P. (2011) · Journal of Medical Internet Research · doi:10.2196/jmir.1821 · Cited by 140 · see citing works

Consumer Trust in Internet Shopping in Ireland: Towards the Development of a More Effective Trust Measurement Instrument

Connolly, R., & Bannister, F. (2007) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000071 · Cited by 132 · see citing works

An integrative review of the influence of expectancies on pain

Peerdeman, K. J., Laarhoven, A. I. M. V., Peters, M. L., & Evers, A. W. M. (2016) · Frontiers in Psychology · doi:10.3389/fpsyg.2016.01270 · Cited by 122 · see citing works

A conceptual model integrating trust into planned change activities to enhance technology adoption behavior

Lippert, S. K., & Davis, M. (2006) · Journal of Information Science · doi:10.1177/0165551506066042 · Cited by 119 · see citing works

Suspiciousness, health, and mortality: a follow-up study of 500 older adults.

Barefoot, J. C., Siegler, I. C., Nowlin, J. B., Peterson, B. L., Haney, T. L., & Williams, R. B. (1987) · Psychosomatic Medicine · doi:10.1097/00006842-198709000-00002 · Cited by 116 · see citing works

E-government diffusion: a comparison of adoption constructs

Carter, L. (2008) · Transforming Government: People, Process and Policy · doi:10.1108/17506160810902167 · Cited by 112 · see citing works

Management of Trust in the E-Marketplace: The Role of the Buyer's Experience in Building Trust

Kim, M.-S., & Ahn, J.-H. (2007) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000095 · Cited by 102 · see citing works

Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study

Cheng, X., Yin, G., Azadegan, A., & Kolfschoten, G. (2016) · Group Decision and Negotiation · doi:10.1007/s10726-015-9442-x · Cited by 87 · see citing works

Inducing cooperative behavior among proselfs versus prosocials: the moderating role of incentives and trust

Boone, C., Declerck, C., & Kiyonari, T. (2010) · Journal of Conflict Resolution · doi:10.1177/0022002710372329 · Cited by 84 · see citing works

"At the End of the Day Facebook Does What ItWants": How Users Experience Contesting Algorithmic Content Moderation

Vaccaro, K., Sandvig, C., & Karahalios, K. (2020) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3415238 · Cited by 102 · see citing works

Assessing psycho-social effects of participatory landscape planning

Höppner, C., Frick, J., & Buchecker, M. (2007) · Landscape and Urban Planning · doi:10.1016/j.landurbplan.2007.04.005 · Cited by 62 · see citing works

Positive bias in the ‘Trust in Automated Systems Survey’? An examination of the Jian et al. (2000) scale

Gutzwiller, R. S., Chiou, E. K., Craig, S. D., Lewis, C. M., Lematta, G. J., & Hsiung, C.-P. (2019) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/1071181319631201 · Cited by 54 · see citing works

Honesty mediates the relationship between serotonin and reaction to unfairness

Takahashi, H., Takano, H., Camerer, C. F., Ideno, T., Okubo, S., Matsui, H., Tamari, Y., Takemura, K., Arakawa, R., Kodaka, F., et al. (2012) · Proceedings of the National Academy of Sciences · doi:10.1073/pnas.1118687109 · Cited by 47 · see citing works

Collaborative human-AI trust (CHAI-T): A process framework for active management of trust in human-AI collaboration

McGrath, M. J., Duenser, A., Lacey, J., & Paris, C. (2025) · Computers in Human Behavior: Artificial Humans · doi:10.1016/j.chbah.2025.100200 · Cited by 51 · see citing works

Shall I tell you where I live and who I am? Factors influencing the behavioral intention to disclose personal data for online government transactions

Beldad, A., van der Geest, T., de Jong, M., & Steehouder, M. (2012) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2011.572331 · Cited by 39 · see citing works

Facing the Artificial: Understanding Affinity, Trustworthiness, and Preference for More Realistic Digital Humans

Seymour, M., Yuan, L., Dennis, A., & Riemer, K. (2020) · Proceedings of the Annual Hawaii International Conference on System Sciences · doi:10.24251/hicss.2020.574 · Cited by 38 · see citing works

How Culture and Trustworthiness Interact in Different E-Commerce Contexts: A Comparative Analysis of Consumers' Intention to Purchase on Platforms of Different Origins

Tikhomirova, A., Huang, J., Chuanmin, S., Khayyam, M., Ali, H., & Khramchenko, D. S. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.746467 · Cited by 25 · see citing works

Trust in news on social media

Heuer, H., & Breiter, A. (2018) · Proceedings of the 10th Nordic Conference on Human-Computer Interaction · doi:10.1145/3240167.3240172 · Cited by 27 · see citing works

Study on Influence of Internal Working Models and Gender Differences on Addiction of Social Network Sites in Japanese University Students

Fujimori, A., Yamazaki, T., Sato, M., Hayashi, H., Fujiwara, Y., & Matsusaka, T. (2015) · Psychology · doi:10.4236/psych.2015.614179 · Cited by 23 · see citing works

On Modeling Human Trust in Automation: Identifying distinct dynamics through clustering of Markovian models

McMahon, G., Akash, K., Reid, T., & Jain, N. (2020) · IFAC-PapersOnLine · doi:10.1016/j.ifacol.2021.04.113 · Cited by 10 · see citing works

Trust-Building in Peer-to-Peer Carsharing: Design Case Study for Algorithm-Based Reputation Systems

Neifer, T., Bossauer, P., Pakusch, C., Boehm, L., & Lawo, D. (2024) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-022-09461-4 · Cited by 6 · see citing works