Cited by 1,087Patient Satisfaction in HealthcarePatient-Provider Communication in HealthcarePrimary Care and Health Outcomes

The DOI matches its Crossref record; 65 of the 67 references it cites were found in a registry or an index.

Patient-Centered Care and Outcomes: A Systematic Review of the Literature

Rathert, Cheryl, Wyrwich, Mary D., Boren, Suzanne Austin·2013·Medical Care Research and Review

DOI 10.1177/1077558712465774

Open this paper in CoChat — free account

Abstract

Patient-centered care (PCC) has been studied for several decades. Yet a clear definition of PCC is lacking, as is an understanding of how specific PCC processes relate to patient outcomes. We conducted a systematic review of the PCC literature to examine the evidence for PCC and outcomes. Three databases were searched for all years through September 2012. We retained 40 articles for the analysis. Results found mixed relationships between PCC and clinical outcomes, that is, some studies found significant relationships between specific elements of PCC and outcomes but others found no relationship. There was stronger evidence for positive influences of PCC on satisfaction and self-management. Future research should examine specific dimensions of PCC and how they relate to technical care quality, particularly some dimensions that have not been studied extensively. Future research also should identify moderating and mediating variables in the PPC–outcomes relationship.

Integrity signals

Registry

Crossref · 10.1177/1077558712465774

Cites

65 of 65 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Crossing the Quality Chasm: A New Health System for the 21st Century
Baker, A. (2001) · BMJ · doi:10.1136/bmj.323.7322.1192 · Cited by 10,779
The Quality of Care
Donabedian, A. (1988) · JAMA · doi:10.1001/jama.260.12.1743 · Cited by 5,895
Untitled work
Kushner (2021) · doi:10.12788/jfp · Cited by 3,799
Crossing the Quality Chasm: A New Health System for the 21st Century
Bloom, B. S. (2002) · JAMA · doi:10.1001/jama.287.5.646-a · Cited by 3,733
The Journal of Family Practice
Geyman, J. P. (1997) · American Journal of Family Therapy · doi:10.1080/01926189708251066 · Cited by 3,088
Patient-centredness: a conceptual framework and review of the empirical literature
Mead, N., & Bower, P. (2000) · Social Science & Medicine · doi:10.1016/s0277-9536(00)00098-8 · Cited by 2,993
The impact of patient-centered care on outcomes.
Stewart, M., Brown, J. B., DONNER, A. P., McWhinney, I. R., Oates, J., Weston, W. W., & Jordan, J. (2000) · PubMed · Cited by 2,508
Chronic disease management: what will it take to improve care for chronic illness?
Eh, W. (1998) · PubMed · Cited by 2,095
The Randomized Clinical Trial
Glaser, E. (1972) · New England Journal of Medicine · doi:10.1056/nejm197210192871623 · Cited by 970
Linking primary care performance to outcomes of care.
Safran, D. G., Taira, D. A., Rogers, W. H., Kosinski, M. R., Ware, J. E., & Tarlov, A. R. (1998) · PubMed · Cited by 877
What ‘Patient-Centered’ Should Mean: Confessions Of An Extremist
Berwick, D. M. (2009) · Health Affairs · doi:10.1377/hlthaff.28.4.w555 · Cited by 872
Preferences of patients for patient centred approach to consultation in primary care: observational study
Little, P., Everitt, H., Williamson, I., Warner, G., Moore, M., Gould, C., Ferrier, K., & Payne, S. (2001) · BMJ · doi:10.1136/bmj.322.7284.468 · Cited by 766
Comprehensive Discharge Planning for the Hospitalized Elderly
Naylor, M. D., Brooten, D., Jones, R., Lavizzo-Mourey, R., Mezey, M., & Pauly, M. V. (1994) · Annals of Internal Medicine · doi:10.7326/0003-4819-120-12-199406150-00005 · Cited by 730
Patient-centered care and adherence: definitions and applications to improve outcomes
Robinson, J. H., Callister, L. C., Berry, J. A., & Dearing, K. A. (2008) · Journal of the American Academy of Nurse Practitioners · doi:10.1111/j.1745-7599.2008.00360.x · Cited by 721
A 2020 vision of patient-centered primary care
Davis, K. C., Schoenbaum, S. C., & Audet, A. J. (2005) · Journal of General Internal Medicine · doi:10.1111/j.1525-1497.2005.0178.x · Cited by 683
Effective clinical practice
Cheater, F. (1997) · Clinical Effectiveness in Nursing · doi:10.1016/s1361-9004(97)80066-0 · Cited by 588
Through the Patientʼs Eyes: Understanding and Promoting Patient-Centered Care
Gerteis, M., Edgman‐Levitan, S., Daley, J., & Delbanco, T. L. (1997) · Journal for Healthcare Quality · doi:10.1097/01445442-199705000-00012 · Cited by 562
Patients Evaluate Their Hospital Care: A National Survey
Cleary, P. D., Edgman‐Levitan, S., Roberts, M. J., Moloney, T. W., McMullen, W., Walker, J. D., & Delbanco, T. L. (1991) · Health Affairs · doi:10.1377/hlthaff.10.4.254 · Cited by 556
Patient-centredness in chronic illness: what is it and does it matter?
Michie, S., Miles, J., & Weinman, J. A. (2003) · Patient Education and Counseling · doi:10.1016/s0738-3991(02)00194-5 · Cited by 485
Randomised controlled trial of patient centred care of diabetes in general practice: impact on current wellbeing and future disease risk
Kinmonth, A. L., Woodcock, A., Griffin, S., Spiegal, N., & Campbell, M. J. (1998) · BMJ · doi:10.1136/bmj.317.7167.1202 · Cited by 474
Effects of a Multicomponent Intervention on Functional Outcomes and Process of Care in Hospitalized Older Patients: A Randomized Controlled Trial of Acute Care for Elders (ACE) in a Community Hospital
Counsell, S. R., Holder, C. M., Liebenauer, L. L., Palmer, R. M., Fortinsky, R. H., Kresevic, D. M., Quinn, L. M., Allen, K. R., Covinsky, K. E., & Landefeld, C. S. (2000) · Journal of the American Geriatrics Society · doi:10.1111/j.1532-5415.2000.tb03866.x · Cited by 406 · cited 4×
“Counsell et al. (2000) conducted a randomized trial (n = 1,531) in which elderly patients in the intervention group were provided an in-depth, multidisciplinary assessment on hospital admission, a physical environment specially designed to facilitate independence, individualized discharge planning,…”
BackgroundInfluential
Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care
Peschel, R. E. (1994) · JAMA · doi:10.1001/jama.1994.03510260087037 · Cited by 375
Primary Care and Accountable Care — Two Essential Elements of Delivery-System Reform
Rittenhouse, D. R., Shortell, S. M., & Fisher, E. S. (2009) · New England Journal of Medicine · doi:10.1056/nejmp0909327 · Cited by 363
Patient-centered care and breast cancer survivors’ satisfaction with information
Mallinger, J. B., Griggs, J. J., & Shields, C. G. (2004) · Patient Education and Counseling · doi:10.1016/j.pec.2004.09.009 · Cited by 294
The impact of general practitioners’ patient-centredness on patients’ post-consultation satisfaction and enablement
Mead, N., Bower, P., & Hann, M. (2002) · Social Science & Medicine · doi:10.1016/s0277-9536(01)00171-x · Cited by 275
Patient Centered Experiences in Breast Cancer: Predicting Long-Term Adherence to Tamoxifen Use
Kahn, K. L., Schneider, E. C., Malin, J. L., Adams, J. L., & Epstein, A. M. (2007) · Medical Care · doi:10.1097/01.mlr.0000257193.10760.7f · Cited by 245 · cited 4×
“In their study of breast cancer survivors, Kahn et al. (2007) found that women who received the right amount of support from their providers were more likely to continue their tamoxifen use 4 years after starting it.”
BackgroundInfluential
Mortality among Patients with Acute Myocardial Infarction: The Influences of Patient‐Centered Care and Evidence‐Based Medicine
Meterko, M. M., Wright, S., Lin, H., Lowy, E., & Cleary, P. D. (2010) · Health Services Research · doi:10.1111/j.1475-6773.2010.01138.x · Cited by 234
Do patient autonomy preferences matter? Linking patient-centered care to patient–physician relationships and health outcomes
Lee, Y.-Y., & Lin, J. L. (2010) · Social Science & Medicine · doi:10.1016/j.socscimed.2010.08.008 · Cited by 214
Person-centred interactions between nurses and patients during medication activities in an acute hospital setting: Qualitative observation and interview study
Bolster, D., & Manias, E. (2009) · International Journal of Nursing Studies · doi:10.1016/j.ijnurstu.2009.05.021 · Cited by 212
A Dimensional Analysis of Patient-Centered Care
Hobbs, J. L. (2008) · Nursing Research · doi:10.1097/nnr.0b013e31818c3e79 · Cited by 200
Patient Assessment of Chronic Illness Care (PACIC) and Improved Patient-centered Outcomes for Chronic Conditions
Schmittdiel, J. A., Mosen, D. M., Glasgow, R. E., Hibbard, J. H., Remmers, C., & Bellows, J. (2007) · Journal of General Internal Medicine · doi:10.1007/s11606-007-0452-5 · Cited by 191
Effect of Patient-Centered Care on Patient Satisfaction and Quality of Care
Wolf, D. M., Lehman, L. A., Quinlin, R. F., Zullo, T. G., & Hoffman, L. A. (2008) · Journal of Nursing Care Quality · doi:10.1097/01.ncq.0000336672.02725.a5 · Cited by 189
An evidence base for patient-centered cancer care: A meta-analysis of studies of observed communication between cancer specialists and their patients
Venetis, M. K., Robinson, J. D., Turkiewicz, K. L., & Allen, M. R. (2009) · Patient Education and Counseling · doi:10.1016/j.pec.2009.09.015 · Cited by 186
Preliminary Evaluation of a Multicomponent Program for Nutrition and Physical Activity Change in Primary Care: PACE+ for Adults
Calfas, K. J., Sallis, J. F., Zabinski, M. F., Wilfley, D. E., Rupp, J., Prochaska, J. J., Thompson, S., Pratt, M., & Patrick, K. (2002) · Preventive Medicine · doi:10.1006/pmed.2001.0964 · Cited by 179
Quality Management in Health Care
Wilson, L. L., & Goldschmidt, P. G. (1997) · Journal for Healthcare Quality · doi:10.1111/j.1945-1474.1997.tb00908.x · Cited by 167
Patient-centered perspective on treatment outcomes in chronic pain.
O'Brien, E., Staud, R., Hassinger, A., McCulloch, R. C., Craggs, J. G., Atchison, J., Price, D., & Robinson, M. (2010) · Pain medicine (Malden, Mass.) · doi:10.1111/j.1526-4637.2009.00685.x · Cited by 165
Evaluating the use of a modified CAHPS® survey to support improvements in patient‐centred care: lessons from a quality improvement collaborative
Davies, E., Shaller, D., Edgman‐Levitan, S., Safran, D. G., Oftedahl, G., Sakowski, J., & Cleary, P. D. (2008) · Health Expectations · doi:10.1111/j.1369-7625.2007.00483.x · Cited by 144
Health care work environments, employee satisfaction, and patient safety
Rathert, C., & May, D. R. (2007) · Health Care Management Review · doi:10.1097/00004010-200701000-00002 · Cited by 143
Self-citation
Evaluation of a patient-centred approach in generalized musculoskeletal chronic pain/fibromyalgia patients in primary care
Alamo, M. M., Moral, R. R., & Pérula de Torres, L. A. (2002) · Patient Education and Counseling · doi:10.1016/s0738-3991(02)00095-2 · Cited by 126
Patient-centered processes of care and long-term outcomes of myocardial infarction
Fremont, A. M., Cleary, P. D., Hargraves, J. L., Rowe, R. M., Jacobson, N. B., & Ayanian, J. Z. (2001) · Journal of General Internal Medicine · doi:10.1046/j.1525-1497.2001.10102.x · Cited by 123
Patient‐perceived involvement and satisfaction in Parkinson's disease: Effect on therapy decisions and quality of life
Grosset, K. A., & Grosset, D. G. (2005) · Movement Disorders · doi:10.1002/mds.20393 · Cited by 118
What patients really want.
Gerteis, M., Edgman‐Levitan, S., Walker, J. D., Stoke, D. M., Cleary, P. D., & Delbanco, T. (1993) · PubMed · Cited by 108
Patient perceptions of patient‐centred care: empirical test of a theoretical model
Rathert, C., Williams, E. S., McCaughey, D., & Ishqaidef, G. (2012) · Health Expectations · doi:10.1111/hex.12020 · Cited by 102
Self-citation
Caregiving at the End of Life: Perceptions of Health Care Quality and Quality of Life Among Patients and Caregivers
Fleming, D. A., Sheppard, V. B., Mangan, P. A., Taylor, K. L., Tallarico, M., Adams, I. F., & INGHAM, J. M. (2006) · Journal of Pain and Symptom Management · doi:10.1016/j.jpainsymman.2005.09.002 · Cited by 100
Medical Specialists’ Patient-Centered Communication and Patient-Reported Outcomes
Zandbelt, L. C., Smets, E. M. A., Oort, F. J., Godfried, M. H., & de Haes, J. C. J. M. (2007) · Medical Care · doi:10.1097/01.mlr.0000250482.07970.5f · Cited by 94
A practical randomized trial to improve diabetes care
Glasgow, R. E., Nutting, P. A., King, D. K., Nelson, C. C., Cutter, G., Gaglio, B., Rahm, A. K., Whitesides, H., & Amthauer, H. (2004) · Journal of General Internal Medicine · doi:10.1111/j.1525-1497.2004.30425.x · Cited by 94
Does Patient-Centered Care Pay Off?
Bechel, D. L., Myers, W. A., & Smith, D. G. (2000) · The Joint Commission Journal on Quality Improvement · doi:10.1016/s1070-3241(00)26033-1 · Cited by 86
Does patient-centered care improve provision of preventive services?
Flach, S. D., McCoy, K. D., Vaughn, T. E., Ward, M. M., BootsMiller, B. J., & Doebbeling, B. N. (2004) · Journal of General Internal Medicine · doi:10.1111/j.1525-1497.2004.30395.x · Cited by 83
Information and its impact on satisfaction among surgical patients
Krupat, E., Fancey, M., & Cleary, P. D. (2000) · Social Science & Medicine · doi:10.1016/s0277-9536(00)00113-1 · Cited by 78
Preventing the Preventable
Greenwald, J. L., & Jack, B. W. (2009) · Professional Case Management · doi:10.1097/ncm.0b013e318198d4e1 · Cited by 77
Putting the ‘patient’ in patient safety: a qualitative study of consumer experiences
Rathert, C., Brandt, J., & Williams, E. S. (2011) · Health Expectations · doi:10.1111/j.1369-7625.2011.00685.x · Cited by 73
Self-citation
Continuity of care and intermediate outcomes of type 2 diabetes mellitus
Gulliford, M. C., Naithani, S., & Morgan, M. (2007) · Family Practice · doi:10.1093/fampra/cmm014 · Cited by 72
Diabetes Care from Diagnosis: Effects of training in patient-centred care on beliefs, attitudes and behaviour of primary care professionals
Woodcock, A. J., Kinmonth, A., Campbell, M. J., Griffin, S. J., & Spiegal, N. (1999) · Patient Education and Counseling · doi:10.1016/s0738-3991(98)00104-9 · Cited by 67
Health Management Quarterly
Baxter Foundation (1988) · Journal for Healthcare Quality · doi:10.1097/01445442-198810000-00021 · Cited by 66
Can Nurses Impact Patient Outcomes Using a Patient-Centered Care Model?
Wolf, D. M., Lehman, L. A., Quinlin, R. F., Rosenzweig, M. Q., Friede, S., Zullo, T. G., & Hoffman, L. A. (2008) · JONA The Journal of Nursing Administration · doi:10.1097/nna.0b013e31818ebf4f · Cited by 51
Designing patient-related interventions in COPD care: Empirical test of a theoretical model
Lemmens, K. M. M., Nieboer, A. P., & Huijsman, R. (2008) · Patient Education and Counseling · doi:10.1016/j.pec.2008.04.003 · Cited by 39
Patient-Centered Plan-of-Care Tool for Improving Clinical Outcomes
Rocco, N., Scher, K., Basberg, B., Yalamanchi, S., & Baker-Genaw, K. (2011) · Quality Management in Health Care · doi:10.1097/qmh.0b013e318213e728 · Cited by 37
Improving Methods for Measuring Quality of Care
Bokhour, B. G., Pugh, M. J., Rao, J. K., Avetisyan, R., Berlowitz, D. R., & Kazis, L. E. (2008) · Medical Care Research and Review · doi:10.1177/1077558708327174 · Cited by 35
Learning from Patients: A Discharge Planning Improvement Project
REILEY, P. J., Pike, A. W., Phipps, M. A., Weiner, M., Miller, N. A., Stengrevics, S. S., Clark, L., & Wandel, J. C. (1996) · The Joint Commission Journal on Quality Improvement · doi:10.1016/s1070-3241(16)30235-8 · Cited by 33
A Patient Advocate’s Perspective On Patient-Centered Comparative Effectiveness Research
Coelho, T. (2010) · Health Affairs · doi:10.1377/hlthaff.2010.0632 · Cited by 20
Enriching Patient-Centered Care in Serious Illness: A Focus on Patients’ Experiences of Agency
Montgomery, K., & Little, M. (2011) · Milbank Quarterly · doi:10.1111/j.1468-0009.2011.00633.x · Cited by 20
A Randomized Trial of Two Quality Improvement Strategies Implemented in a Statewide Public Community-Based, Long-Term Care Program
Kinney, E. D., Kennedy, J., Cook, C. A. L., Freedman, J. A., Lane, K. A., & Hui, S. L. (2003) · Medical Care · doi:10.1097/01.mlr.0000083744.77092.32 · Cited by 16
Measuring and Improving Patients’ and Families’ Perceptions of Care in a System of Pediatric Hospitals
Lanford, A., Clausen, R., Mulligan, J., Hollenback, C., Nelson, S., & Smith, V. (2001) · The Joint Commission Journal on Quality Improvement · doi:10.1016/s1070-3241(01)27036-9 · Cited by 10
Untitled work
Morita (2000) · doi:10.1002/(sici)1099-1611(200003/04)9:2

Research works printed but not linked: 3

10.1001/jama.1988.03410120089033 · DOI · Paper page
Rathert C., 2012, Health Expectations.
*Stewart M., 2000, Journal of Family Practice, 49, 796

Sorted by citations

How to practice person‐centred care: A conceptual framework
Santana, M., Manalili, K., Jolley, R., Zelinsky, S., Quan, H., & Lu, M. (2017) · Health Expectations · doi:10.1111/hex.12640 · Cited by 1,103
An Integrative Model of Patient-Centeredness – A Systematic Review and Concept Analysis
Scholl, I., Zill, J. M., Härter, M. C., & Dirmaier, J. (2014) · PLoS ONE · doi:10.1371/journal.pone.0107828 · Cited by 784
Multimorbidity and quality of life: Systematic literature review and meta-analysis
Makovski, T. T., Schmitz, S., Zeegers, M. P., Stranges, S., & van den Akker, M. (2019) · Ageing Research Reviews · doi:10.1016/j.arr.2019.04.005 · Cited by 722
Patient- and family-centered care interventions for improving the quality of health care: A review of systematic reviews
Park, M., Giap, T., Lee, M., Jeong, H. C., Jeong, M., & Go, Y. (2018) · International Journal of Nursing Studies · doi:10.1016/j.ijnurstu.2018.07.006 · Cited by 502
The importance of patient-centered care and co-creation of care for satisfaction with care and physical and social well-being of patients with multi-morbidity in the primary care setting
Kuipers, S. J., Cramm, J. M., & Nieboer, A. P. (2019) · BMC Health Services Research · doi:10.1186/s12913-018-3818-y · Cited by 418

See all 1,087

Authors: Rathert, C., Wyrwich, M. D., & Boren, S. A.
Affiliations: University of Missouri (US)
ORCID: Rathert, Cheryl
Boren, Suzanne Austin
Venue: Medical Care Research and Review
Publisher: SAGE Publications
Published: 2012-11-20
Volume: 70
Issue: 4
Pages: 351-379
ISSN: 1077-5587 (ISSN-L)
1552-6801
DOI: 10.1177/1077558712465774
OpenAlex: W2159318017
Cited by: 1,087
References: 67
Citations by year: 2026: 70 · 2025: 91 · 2024: 114 · 2023: 109 · 2022: 118 · 2021: 114 · 2020: 109 · 2019: 112 · 2018: 62 · 2017: 81 · 2016: 35 · 2015: 41 · 2014: 23 · 2013: 8
FWCI: 3.40
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Medical Care Research and Review (publishedVersion)
PubMed (publishedVersion)
Topics: Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Health Sciences › Medicine › Family Practice › Primary Care and Health Outcomes
Keywords: patient-centered care, patient outcomes, patient satisfaction, self-management, clinical outcomes, quality of care
MeSH terms: Humans, Patient Satisfaction, Outcome Assessment, Health Care, Patient-Centered Care

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Patient-Centered Care and Outcomes: A Systematic Review of the Literature

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks