The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices
Abstract
This article examines the strategic process of new service development (NSD). The authors empirically explore the strategic influence of team-based organizational structure, NSD process design, and information technology (IT) choices on the speed and effectiveness of NSD efforts. Several literature-based relationships are tested with a recursive path model using a multi-industry sample of U.S. service organizations. Most results for the service sector are similar to those found in manufacturing: (a) NSD cross-functional team structures directly influence the effectiveness of the firm’s NSD efforts, (b) more formalized NSD processes indirectly influence the firm’s ability to develop new services by increasing the speed of NSD, and (c) IT choices directly affect both the speed of the NSD process and the general effectiveness of the firm’s NSD activities. Contrary to expectations, no direct relationship between the use of cross-functional team structures and the speed of NSD was found.
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Cites
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Core capabilities and core rigidities: A paradox in managing new product development
Leonard-Barton, D. (1992) · Strategic Management Journal · doi:10.1002/smj.4250131009 · Cited by 6,477
Organizational Strategy, Structure, and Process
Miles, R. E., Snow, C. C., Meyer, A. D., & Coleman, H. J. (1978) · Academy of Management Review · doi:10.5465/amr.1978.4305755 · Cited by 4,527
Product development: Past research, present findings and future directions
Brown, S. L., & Eisenhardt, K. M. (1995) · The Academy of Management Review · doi:10.2307/258850 · Cited by 3,777
What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite
Cohen, S. G., & Bailey, D. E. (1997) · Journal of Management · doi:10.1177/014920639702300303 · Cited by 3,526
Agarwal, R., & Prasad, J. (1997) · Decision Sciences · doi:10.1111/j.1540-5915.1997.tb01322.x · Cited by 1,669
Cited by
Archetypes of Service Innovation: Implications for Value Cocreation
Helkkula, A., Kowalkowski, C., & Tronvoll, B. (2018) · Journal of Service Research · doi:10.1177/1094670517746776 · Cited by 224
Metadata
- Authors
- Froehle, C. M., Roth, A. V., Chase, R. B., & Voss, C. A.
- Venue
- Journal of Service Research
- Publisher
- SAGE Publications
- Published
- 2000-08
- Volume
- 3
- Issue
- 1
- Pages
- 3-17
- ISSN
- 1094-6705 (ISSN-L)
- 1552-7379
- OpenAlex
- W2153027554
- Cited by
- 272
- References
- 6
- FWCI
- 16.29
- Type
- journal article
- Language
- en
- Open access
- closed
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- Froehle, C. M., Roth, A. V., Chase, R. B., & Voss, C. A. (2000). Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices. Journal of Service Research. https://doi.org/10.1177/109467050031001
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
