The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants
Abstract
This research built a conceptual model to show how customers’ perceptions of dining environments influence behavioral intentions through emotions in the upscale restaurant setting. An environmental psychology model was proposed to explore the linkages between customers’ perceptions and emotions (pleasure and arousal) and between customers’ emotional states and behavioral intentions. A structural equation modeling analysis revealed that facility aesthetics, ambience, and employees had significant effects on the level of customer pleasure while ambience and employees significantly influenced the level of arousal. In addition, pleasure and arousal had significant impacts on behavioral intentions, and pleasure appeared to be the more influential emotion of the two. Implications for restaurateurs and academic researchers are also discussed.
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Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
A description of the affective quality attributed to environments.
Russell, J. A., & Pratt, G. (1980) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.38.2.311 · Cited by 1,288
Cited by
Ryu, K., Lee, H., & Gon Kim, W. (2012) · International Journal of Contemporary Hospitality Management · doi:10.1108/09596111211206141 · Cited by 1,254
Self-citationRyu, K., Han, H., & Kim, T.-H. (2008) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2007.11.001 · Cited by 773
Self-citationPleasure, Arousal, Dominance: Mehrabian and Russell revisited
Bakker, I., van der Voordt, T., Vink, P., & de Boon, J. (2014) · Current Psychology · doi:10.1007/s12144-014-9219-4 · Cited by 415
The influence of brand experience and service quality on customer engagement
Prentice, C., Wang, X., & Loureiro, S. M. C. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.04.020 · Cited by 367
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, D., Coughlan, J., & R. Mullen, M. (2013) · Journal of Services Marketing · doi:10.1108/08876041311330753 · Cited by 183
Metadata
- Authors
- Ryu, K., & Jang, S. S.
- Venue
- Journal of Hospitality & Tourism Research
- Publisher
- SAGE Publications
- Published
- 2007-02
- Volume
- 31
- Issue
- 1
- Pages
- 56-72
- ISSN
- 0741-5095 (ISSN-L)
- 1096-3480
- 1557-7554
- OpenAlex
- W2115503054
- Cited by
- 639
- References
- 6
- FWCI
- 49.63
- Type
- journal article
- Language
- en
- Open access
- closed
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- Ryu, K., & Jang, S. S. (2007). The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants. Journal of Hospitality & Tourism Research. https://doi.org/10.1177/1096348006295506
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
