Can Your Phone Be Your Therapist? Young People’s Ethical Perspectives on the Use of Fully Automated Conversational Agents (Chatbots) in Mental Health Support
Kretzschmar, Kira, Tyroll, Holly, Pavarini, Gabriela, Manzini, Arianna, Singh, Ilina, NeurOx Young People’s Advisory Group·2019·Biomedical Informatics Insights
Cited by (269)
Items 101–200 of 269
- Machine learning for anxiety and depression profiling and risk assessment in the aftermath of an emergencyGuillermo Villanueva Benito, Ximena Goldberg, Nicolai Brachowicz, Gemma Castaño‐Vinyals, Natàlia Blay, Ana Espinosa, Flavia Davidhi, Diego Torres, Manolis Kogevinas, Rafael de Cid et al. · 2024 · Artificial Intelligence in Medicine
- Understanding the Intention to Use Mental Health Chatbots Among LGBTQIA+ Individuals: Testing and Extending the UTAUTTanja Henkel, Annemiek J. Linn, Margot J. van der Goot · 2023 · Lecture notes in computer science
- Approaches to consent in public health research in secondary schoolsChris P. Bonell, Neil Humphrey, Ilina Singh, Russell Viner, Tamsin Jane Ford · 2023 · BMJ Open
- Digital Therapeutics in Migraine Management: A Novel Treatment Option in the COVID-19 EraXingchen Chen, Yujia Luo · 2023 · Journal of Pain Research
- Can digital health researchers make a difference during the pandemic? Results of the single-arm, chatbot-led Elena+: Care for COVID-19 interventional studyJoseph Ollier, Pavani Suryapalli, Elgar Fleisch, Florian von Wangenheim, Jacqueline Louise Mair, Alicia Salamanca-Sanabria, Tobias Kowatsch · 2023 · Frontiers in Public Health
- Multidisciplinary research priorities for the COVID-19 pandemicIlina Singh, Gabriela Pavarini, Damian Omari Juma, Mychelle Y. Farmer · 2020 · The Lancet Psychiatry
- Simulating the Effects of Social Presence on Trust, Privacy Concerns & Usage Intentions in Automated Bots for FinanceMagdalene Ng, Kovila Coopamootoo, Ehsan Toreini, Mhairi Aitken, Karen Elliot, Aad van Moorsel · 2020 · arXiv (Cornell University)
- “It seemed like an annoying woman”: On the Perception and Ethical Considerations of Affective Language in Text-Based Conversational AgentsLindsey Vanderlyn, Gianna Weber, Michael Neumann, Dirk Väth, Sarina Meyer, Ngoc Thang Vu · 2021 · Conference on Computational Natural Language Learning
- Ethical challenges of using artificial intelligence in healthcare delivery: a thematic analysis of a systematic review of reviewsMohsen Khosravi, Zahra Zare, Seyyed Morteza Mojtabaeian, Reyhane Izadi · 2024 · Journal of Public Health
- Perceptions of mental health providers of the barriers and facilitators of using and engaging youth in digital mental-health-enabled measurement based careEmilie M. Bassi, Katherine Stuart Bright, L. Norman, Karina Pintson, S. Daniel, S. Sidhu, Jason Gondziola, J. Bradley, Melanie Fersovitch, Lisa K. Stamp et al. · 2024 · Digital Health
- Beyond Mobile Apps: A Survey of Technologies for Mental Well-BeingWoodward, Kieran, Kanjo, Eiman, Brown, David J., McGinnity, T. M., Inkster, Becky, Macintyre, Donald J., Tsanas, Athanasios · 2022 · IEEE Transactions on Affective Computing
- Cultivating Gratitude with a ChatbotMinha Lee, Jessica Contreras Alejandro, Wijnand A. IJsselsteijn · 2023 · International Journal of Human-Computer Interaction
- Health-Promoting Effects and Everyday Experiences With a Mental Health App Using Ecological Momentary Assessments and AI-Based Ecological Momentary Interventions Among Young People: Qualitative Interview and Focus Group StudySelina Hiller, Christian Götzl, Christian Rauschenberg, Janik Fechtelpeter, Georgia Koppe, Eva Wierzba, Julia Sauter, Sina Dietrich, Daniel Durstewitz, Ulrich Reininghaus et al. · 2025 · JMIR mhealth and uhealth
- Scoping review on natural language processing applications in counselling and psychotherapyMaria Laricheva, Yan Liu, Edward Shi, Amery D. Wu · 2024 · British Journal of Psychology
- The Terms of “You(s)”: How the Term of Address Used by Conversational Agents Influences User Evaluations in French and German LinguacultureJoseph Ollier, Marcia Nißen, Florian von Wangenheim · 2022 · Frontiers in Public Health
- Opportunities and risks in the use of AI in career development practiceMarianne Wilson, Peter Robertson, Peter Cruickshank, Dimitra Gkatzia · 2022 · Journal of the National Institute for Career Education and Counselling
- A chatbot-based intervention with ELME to improve stress and health-related parameters in a stressed sample: Study protocol of a randomised controlled trialChristine Schillings, Echo Meißner, Benjamin Erb, Dana Schultchen, Eileen Bendig, Olga Pollatos · 2023 · Frontiers in Digital Health
- Review on the use of AI-based methods and tools for treating mental conditions and mental rehabilitationVladimir S. Khorev, Anton R. Kiselev, Artem Badarin, Vladimir M. Antipov, Oxana M. Drapkina, Semen Kurkin, Alexander E. Hramov · 2024 · The European Physical Journal Special Topics
- Computer-assisted avatar-based treatment for dysfunctional beliefs in depressive inpatients: A pilot studyKocur, Martin, Dechant, Martin, Wolff, Christian, Nothdurfter, Caroline, Wetter, Thomas C., Rupprecht, Rainer, Shiban, Youssef · 2021 · Frontiers in Psychiatry
- AI-human interactions in healthcare: exploring users’ post-adoption behaviors of AI mental health chatbotsPouyan Esmaeilzadeh, Khaled Hassanein, Milena M. Head · 2025 · Behaviour and Information Technology
- "Money Doesn't Buy You Happiness": Negative Consequences of Using the Freemium Model for Mental Health AppsTessa Eagle, Aman Mehrotra, Aayush Sharma, Alex Zuniga, Steve Whittaker · 2022 · Proceedings of the ACM on Human-Computer Interaction
- Emotion AI Use in U.S. Mental Healthcare: Potentially Unjust and Techno-SolutionistKat Roemmich, Shanley Corvite, Cassidy Pyle, Nadia Karizat, Nazanin Andalibi · 2024 · Proceedings of the ACM on Human-Computer Interaction
- Balancing Ethics and Opportunities: The Role of AI in Psychotherapy and CounsellingAlexandra Bloch‐Atefi · 2025 · Psychotherapy and Counselling Journal of Australia
- “Won’t somebody please (actually) think of the children?” AI Ethics for Children: A Scoping ReviewGail Collyer-Hoar, Elisa Rubegni · 2025 · ACM Journal on Responsible Computing
- Understanding User Perceptions of Response Delays in Crowd-Powered Conversational SystemsTahir Abbas, Ujwal Gadiraju, Vassilis-Javed Khan, Panos Markopoulos · 2022 · Proceedings of the ACM on Human-Computer Interaction
- Development, Reliability, and Structural Validity of the Scale for Knowledge, Attitude, and Practice in Ethics Implementation Among AI Researchers: Cross-Sectional StudyZhang, Xiaobo, Gu, Ying, Yin, Jie, Zhang, Yuejie, Jin, Cheng, Wang, Weibing, Li, Albert Martin, Wang, Yingwen, Su, Ling, Xu, Hong et al. · 2023 · JMIR Formative Research
- A shift in psychiatry through AI? Ethical challengesSaskia Wilhelmy, Giancarlo Giupponi, Dominik Groß, Klaus Eisendle, Andreas Conca · 2023 · Annals of General Psychiatry
- Trusting the bot: Addressing the ethical challenges of consumer digital mental health therapyNicole Martinez‐Martin · 2020 · Developments in neuroethics and bioethics
- Evaluating Commercially Available Mobile Apps for Depression Self-Management.Annie Myers, Lewis Chesebrough, Ruixuan Hu, Meghan Reading Turchioe, Jyotishman Pathak, Ruth Masterson Creber · 2020 · PubMed Central
- Too Perfect to Be Like a Human? Ethical Challenges of Emotional AI in Health careAndrew Tsz Wan Hung · 2025 · Fudan Journal of the Humanities and Social Sciences
- Therapy chatbots and emotional complexity: do therapy chatbots really empathise?Katleen Gabriels, Kris Goffin · 2026 · Current Opinion in Psychology
- Research Advances in ADHD and TechnologyFranceli L. Cibrian, Gillian R. Hayes, Kimberley D. Lakes · 2021 · Synthesis lectures on technology and health
- Advancing Clinical Chatbot Validation Using AI-Powered Evaluation With a New 3-Bot Evaluation System: Instrument Validation StudySeungheon Choo, Suyoung Yoo, Kumiko Endo, Bao Truong, Meong Hi Son · 2025 · JMIR Nursing
- Proceedings of the 1st Workshop on NLP for Positive Impact2021
- Digital Conversational Agents for the Mental Health of Treatment-Seeking Youth: Scoping ReviewLisa D. Hawke, Jingyi Hou, Anh Truong Phuong Nguyen, Thalia Phi, Jamie Gibson, Brian Ritchie, Gillian Strudwick, Terri Rodak, Louise Gallagher · 2025 · JMIR Mental Health
- Perspectives on the Benefits, Concerns, and Requirements Associated with the Implementation of AI Chatbots for Mental Health Support: A Multi-Stakeholder Qualitative SurveyAnne Fleur Lammers, Katherine C. Bassil · 2026 · AJOB Neuroscience
- Conversational Artificial Intelligence and Distortions of the Psychotherapeutic Frame: Issues of Boundaries, Responsibility, and Industry InterestsMeghana Kasturi Vagwala, Rachel Asher · 2023 · The American Journal of Bioethics
- Reducing social diabetes distress with a conversational agent support system: a three-week technology feasibility evaluationMerijn Bruijnes, Mitchell Kesteloo, Willem‐Paul Brinkman · 2023 · Frontiers in Digital Health
- The Experience of Conversation and Relation with a Well-Being Chabot: Between Proximity and RemotenessJoanna Wygnańska · 2023 · Qualitative Sociology Review
- Security and Privacy Perceptions of Mental Health ChatbotsPaulina Chametka, Sana Maqsood, Sonia Chiasson · 2023 · Conference on Privacy, Security and Trust
- Human– AI partnerships: Living and working with AI Assistants, AI Agents, and AI CompanionsRipinka Koli Patil, Dan Hamilton Rice, Chris A. Janiszewski · 2026 · Journal of Consumer Psychology
- Exploring Young Adults’ Views About Aroha, a Chatbot for Stress Associated With the COVID-19 Pandemic: Interview Study Among StudentsAnnie Kang, Sarah Elisabeth Hetrick, Tania Cargo, Sarah A. Hopkins, Nicola M. Ludin, Sarah Bodmer, Kiani Stevenson, Chester Holt‐Quick, Karolina Stasiak · 2023 · JMIR Formative Research
- Exploring empathy in artificial intelligence: synthesis and paths for future researchAnurag Chaturvedi · 2024 · Information Discovery and Delivery
- Painful conversations: Therapeutic chatbots and public capacitiesMisti Yang · 2020 · Communication and the Public
- Blended care in psychosis – A systematic reviewMayan Cohen, David Roe, Tomer Savir, Amit Baumel · 2024 · Schizophrenia Research
- Can AI Digital Personas for Well‐Being Provide Social Support? A Mixed‐Method Analysis of User ReviewsRadek Heissler, Juraj Jonáš, Nicole Carre, Karin Mostovoy, Eduardo Liniers Bunge · 2024 · Human Behavior and Emerging Technologies
- The Integration of Artificial Intelligence-Powered Psychotherapy Chatbots in Pediatric Care: Scaffold or Substitute?Bryanna Moore, Jonathan Herington, Şerife Tekin · 2025 · The Journal of Pediatrics
- Legal Issues of the Use of Chatbot Apps for Mental Health SupportChiara Gallese · 2022 · Communications in computer and information science
- Uses of artificial intelligence with human-computer interaction in psychologyAchyut Tiwari, Aryan Chugh, Aman Sharma · 2023 · Elsevier eBooks
- Designing Philobot: A Chatbot for Mental Health Support with CBT TechniquesQi Ge, Lu Liu, Hewei Zhang, Linfang Li, Xiaonan Li, Xinyi Zhu, Lejian Liao, Dandan Song · 2023 · Lecture notes in electrical engineering
- Modelling User Preference for Embodied Artificial Intelligence and Appearance in Realistic Humanoid RobotsCarl Strathearn, Minhua Ma · 2020 · Informatics
- A Privacy-Preserving Framework for Mental Health Chatbots Based on Confidential ComputingWensheng Tian, Yifan Lu, Jinhao Yu, Jiafeng Fan, Panpan Tang, Lei Zhang · 2022 · IEEE Smart World Congress (SWC)
- A survey of autonomous monitoring systems in mental healthAbinaya Gopalakrishnan, Raj Gururajan, Xujuan Zhou, Revathi Venkataraman, Ka Ching Chan, Niall Higgins · 2024 · Wiley Interdisciplinary Reviews Data Mining and Knowledge Discovery
- Decoding the cry for help: AI's emerging role in suicide risk assessmentPouyan Esmaeilzadeh · 2025 · AI and Ethics
- ARTIFICIAL INTELLIGENCE AND MOBILE APPS FOR MENTAL HEALTHCARE: A SOCIAL INFORMATICS PERSPECTIVEAlyson Gamble · 2020 · IADIS International Conferences on Internet Technologies & Society and Sustainability, Technology and Education (ITS/STE)
- Measuring mental wellbeing of children via human-robot interactionNida Itrat Abbasi, Micol Spitale, Peter Brian Jones, Hatice Güneş · 2022 · Interaction Studies Social Behaviour and Communication in Biological and Artificial Systems
- Qualitative analysis of mental health conversational agents messages about autism spectrum disorder: a call for actionShirin Aghakhani, Nicole Carre, Karin Mostovoy, Robert W. Shafer, Katerina Baeza‐Hernandez, Guido A. Entenberg, Alanna Testerman, Eduardo Liniers Bunge · 2023 · Frontiers in Digital Health
- Chatbots in education: Outperforming students but perceived as less trustworthyMartin Laun, Leonard Puderbach, Katharina Hirt, E Wyss, Daniel Friemert, Ulrich Hartmann, Fabian Wolff · 2025 · Contemporary Educational Psychology
- Challenges and Opportunities for Interactive Technology to Support Parents of HIV-Positive Children in Ethiopia in the Disclosure ProcessAlemitu Mequanint Bezabih, Kathrin Gerling, Workeabeba Abebe, Vero Vanden Abeele · 2023 · CHI Conference on Human Factors in Computing Systems
- Application of Artificial Intelligence in Mental Healthcare: Generative Pre-trained Transformer 3 (GPT-3) and Cognitive DistortionsDeniz Nazarova · 2023 · Lecture notes in networks and systems
- Designing digital conversational agents for youth with multiple mental health conditions: Insights on key features from a youth-engaged qualitative descriptive studyJingyi Hou, Jamie Gibson, Thalia Phi, Brian Ritchie, Louise Gallagher, Gillian Strudwick, George Foussias, Darren Courtney, Aristotle N. Voineskos, Stephanie Hope Ameis et al. · 2025 · Digital Health
- Potential use of large language models for mitigating students’ problematic social media use: ChatGPT as an exampleXinqiao Liu, Zi-Ru Zhang · 2024 · World Journal of Psychiatry
- Evaluating mobile mental health apps using the mobile application rating scale (MARS) in the U.S.Eyun‐Jung Ki, JooYoung Jang, Da-young Kang · 2024 · Advances in Mental Health
- Study protocol of a randomised controlled trial on SISU, a software agent providing a brief self-help intervention for adults with low psychological well-beingEileen Bendig, Echo Meißner, Benjamin Erb, Lena Weger, Ann‐Marie Küchler, Natalie Bauereiß, David Daniel Ebert, Harald Baumeister · 2021 · BMJ Open
- Connected Mental Health Solutions: Global Attitudes, Preferences, and ConcernsNidal Drissi, Sofía Ouhbi, Mohamed Adel Serhani, Gonçalo Marques, Isabel de la Torre Díez · 2022 · Telemedicine Journal and e-Health
- Reimagining Mental Health Support: The Role of AI Chatbots in Bridging Gaps and Raising Ethical QuestionsPratibha Mahajan, Samarth Kadam, Hussain Kachwala, Nishant Tapikar, Ved Namde, Ebrahim Poonawala · 2026 · Counselling and Psychotherapy Research
- AI Chatbots in Mental HealthRaquel Simões de Almeida, Tiago Pereira da Silva · 2021 · Advances in psychology, mental health, and behavioral studies (APMHBS) book series
- A Field Test of Popular Chatbots’ Responses To Questions Concerning Negative Body ImageAn, Ruopeng, Byron, Christopher W, Chen, Chen, Xiang, Xiaoling · 2023 · Health Behavior Research
- A survey on emotion–cause extraction in psychological text using deep learning methodsAnshul Kumar, Ankit Kumar Jain · 2023 · Progress in Artificial Intelligence
- Effectiveness and Acceptance of Conversational Agent-Based Psychotherapy for Depression and Anxiety Treatment: Methodological Literature ReviewStriegl, Julian, Rottmann, Sebastian, Loitsch, Claudia · 2024 · Lecture notes in networks and systems
- Recommendations for the development of digital conversational agents for youth with mental health conditions: A position paperLisa D. Hawke, Gillian Strudwick, Brian Ritchie, Jamie Gibson, Thalia Phi, Jingyi Hou, Louise Gallagher · 2025 · Digital Health
- A systematic review of artificial intelligence in child and adolescent interventions: from psychotherapy to developmental supportTuba Mutluer, İpek Ege Gürel Fıçıcıoğlu, Melike Uysal, Sultan Ekinci, Cemre Naz Coskun, Hatice Kübra Mete, Şeyda Nur İspir Çaltıner, Bahar Zeynep Bugay, Egemen Sever, Çağatay Başdoğan · 2026 · European Child & Adolescent Psychiatry
- The promises and challenges of clinical AI in community paediatric medicineDevin A. Singh, Sujay Nagaraj, Ryan C. Daniel, Colleen M. Flood, Dina M. Kulik, Robert Flook, Anna Goldenberg, Michael Brudno, Ian Stedman · 2023 · Paediatrics & Child Health
- A digital innovation typology: Navigating the complexity of emerging technologies to negotiate health systems research with young peopleTeresa Swist, Philippa J. Collin, John Lewis, Sharon Medlow, Ian Williams, Cristyn Davies, Katharine S. Steinbeck · 2023 · Digital Health
- Dialogue agents 101: a beginner’s guide to critical ingredients for designing effective conversational systemsShivani Kumar, Sumit Bhatia, Milan Aggarwal, Tanmoy Chakraborty · 2024 · Natural language processing.
- A Framework to Assist Chat Operators of Mental Healthcare ServicesThiago Madeira, Heder S. Bernardino, Jairo Francisco de Souza, Henrique Pinto Gomide, Nathália Munck Machado, Bruno Marcos Pinheiro da Silva, Alexandre Vieira Pereira Pacelli · 2020 · Workshop for NLP Open Source Software (NLP-OSS)
- The Design and Development of an Embodied Semi-Autonomous Mentoring Intelligence (SAMI) for Use in Virtual Reality Interventions, Operationalized for the Self-Management of Chronic PainJonathan W. Bartlett, Emma Fisher, Sammeli Liikkanen, J. Turunen, M. Skog, Christopher Eccleston · 2022 · Frontiers in Virtual Reality
- Automating Extremism: Mapping the Affective Roles of Artificial Agents in Online RadicalizationPeter Andrew Mantello, Tung Manh Ho, Lena Podoletz · 2023 · Springer eBooks
- A Survey on Conversational Search and Applications in BiomedicineNaga Sai Krishna Adatrao, Gowtham Reddy Gadireddy, Jiho Noh · 2023 · ACM Southeast Regional Conference (ACMSE)
- Anthropomorphism in social AIs: Some challengesArleen L. F. Salles, Abel Wajnerman Paz · 2024 · Developments in neuroethics and bioethics
- Leveraging Chatbots for Mental Health EnhancementAnthony Diaz, Daehan Kwak · 2023 · International Conference on Computational Science and Computational Intelligence (CSCI)
- Ethical Implications of AI‐Driven Chatbots in Domestic Violence SupportHanna Mielismäki, Marita Husso · 2025 · Social Inclusion
- M&MWanzhao Yang, Mooi Choo Chuah, Lifeifan Du · 2020
- Künstliche Intelligenz und Gesundheit. Ethische, philosophische und sozialwissenschaftliche ExplorationenArne Sonar, Karsten Weber · 2022 · Franz Steiner Verlag eBooks
- Mental Health Analysis During Pandemic: A Survey of Detection and TreatmentParamita Basak Upama, Maria Valero, Hossain Shahriar, Mohammad Syam, Sheikh Iqbal Ahamed · 2023 · IEEE Annual International Computer Software and Applications Conference (COMPSAC)
- Digital Mental Health Interventions: A Comprehensive Systematic Review7450 Summit Cir, Davison, MI 48423, Sarah Alnaher · 2023 · Journal of Sociology Psychology & Religious Studies
- Enhancing Psychological Resilience with Chatbot-Based Cognitive Behavior Therapy: A Randomized Control Pilot StudyLiu, Ivan, Chen, Weiyi, Ge, Qi, Song, Dandan, Ni, Shiguang · 2022 · Proceedings of the Tenth International Symposium of Chinese CHI
- Investigating the Future Role of AI in Therapeutic Settings and whether AI will Eventually Supplement or Replace Human CounselorsRida Mehmood, Muhammad Asad Parvez, Maria Qureshi, Zainab Sagheer · 2025 · Review of Applied Management and Social Sciences
- Voice Assistant-Based Cognitive Behavioral Therapy for Test Anxiety in StudentsStriegl, Julian, Loitsch, Claudia, Weber, Gerhard · 2023 · Lecture notes in computer science
- Data-driven ethical guidelines for digitized mental health services: principal components analysisChinmay Bapat, Snehal Jog · 2025 · Frontiers in Human Dynamics
- Evaluating the Feasibility and Acceptability of a Mobile Mental Health Intervention for Adolescent Depression and AnxietyAlissa Davis, Sara E. Landers, Yihang Sun, Victoria O. Nguyen, Niall P. Bolger, Rachel A. Lewis, Susan L. Rosenthal · 2025 · Clinical Pediatrics
- Information security and confidentiality in health chatbots: A scoping review and development of a conceptual modelTahere Talebi Azadboni, Fahimeh Solat, Hanieh Hematti, Meysam Rahmani Katigari · 2025 · Digital Health
- Conversational AI Agents for Mental Well-Being: A Pilot Randomized Controlled Trial with Afghan WomenSofia Sahab, Jawad Ahmad Haqbeen, Diksha Sapkota, Takayuki Itō · 2025 · IEICE Transactions on Information and Systems
- A Queer Future for Digital Mental Health: LGBTQ+ Young Adult Perspectives on Engaging with Digital Mental Health ToolsIsobel Butorac, Róisín McNaney, Jacob Thomas, Alexa Flores-Herrera, Joshua Paolo Seguin, Jaimie Chloe Northam, Adrian Carter · 2026 · ACM Transactions on Computing for Healthcare
- Conversational AI and Personal Growth: Insights from a Critical Integrative ReviewShivali Sharma, Pranika Vohra, Laura Marika Vowels · 2026 · Behavioral Sciences
- Avaliação de um Sistema de Chatbot no Ensino de EnfermagemCarlos Cesar Custódio, Eduardo Filgueiras Damasceno · 2023 · Anais do ... Simpósio Brasileiro de Informática na Educação/Anais do Simpósio Brasileiro de Informática na Educação
- Digital Conversational Agents for youth with multiple mental health conditions: a qualitative descriptive study of youth perspectives on the acceptability, potential benefits, and challengesLisa D. Hawke, Jingyi Hou, Jamie Gibson, Thalia Phi, Brian Ritchie, Gillian Strudwick, Louise Gallagher · 2025 · Advances in Mental Health
- Can bot be my mental health therapist? – A pandemic panoramaM. Vasudevan, Subburaj Alagarsamy, Sangeeta Mehrolia, S Jeevananda · 2020 · Journal of Psychiatric Research
- Acceptability and effectiveness of a chatbot for delivering Cognitive Behavioral Therapy (CBT) to adolescents with depression and anxiety during the COVID-19 pandemic (Preprint)Ginger E. Nicol, Ruoyun Wang, Sharon S. Graham, Sherry Dodd, Jane M. Garbutt · 2022
- User Needs and Benefits of Mental Health Chatbots: Text-Mining Analysis of Mobile Apps ReviewsDa-young Kang, Eyun‐Jung Ki · 2025 · International Journal of Human-Computer Interaction