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Cited by 90Disability Education and EmploymentInclusion and Disability in Education and SportEmployer Branding and e-HRM

Employers’ Perspectives about Employing People with Disabilities: A Comparative Study across Industries

Open access
Houtenville, Andrew, Kalargyrou, Valentini·2015·Cornell Hospitality Quarterly
DOI 10.1177/1938965514551633
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Abstract

A comparison of managerial hiring intentions and attitudes toward people with disabilities between service businesses and goods-producing industries found that service firms are more likely to recruit people with disabilities. Based on a comparison of 263 leisure and hospitality companies with 3,126 firms in other industries, service-producing industries are more likely to actively recruit workers with disabilities when compared with goods-producing companies. Customer attitudes toward people with disabilities seem to be a bigger concern among leisure and hospitality companies compared with other service-producing industries. With respect to coworker attitudes, companies in the manufacturing and transportation/warehousing industries are the most likely to report coworker attitudes as a challenge when hiring people with disabilities. Finally, leisure and hospitality companies are more likely to report that the cost of accommodations is an issue when hiring people with disabilities. At the same time, leisure and hospitality businesses are less likely than goods-producing industries to report that the nature of the work is such that it cannot be effectively performed by people with disabilities.

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Crossref · 10.1177/1938965514551633

Cites

35 of 35 references verified0 citation errors · 0 not checkable

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  • Secondary outcomes for people with disabilities included improved quality of life, enhanced self-confidence, a source of earnings or income, an expanded social network, and a sense of community.

    “Secondary outcomes included benefits for people with disabilities themselves such as improved quality of life [53], enhanced self-confidence [18,74,75,77], a source of earnings or income [78,79], an expanded social network [79], and a sense of a community [79].”

    From A Systematic Review of the Benefits of Hiring People with Disabilities (2018) · cites this paper as [79]

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Related

Authors
Houtenville, A., & Kalargyrou, V.
Affiliations
University of New Hampshire (US)
ORCID
Kalargyrou, Valentini
Venue
Cornell Hospitality Quarterly
Publisher
SAGE Publications
Published
2014-10-09
Volume
56
Issue
2
Pages
168-179
ISSN
  • 1938-9655 (ISSN-L)
  • 1938-9663
DOI
10.1177/1938965514551633
OpenAlex
W2112894960
Cited by
90
References
36
Citations by year
2026: 7 · 2025: 9 · 2024: 17 · 2023: 8 · 2022: 14 · 2021: 7 · 2020: 7 · 2019: 6 · 2018: 13 · 2017: 1 · 2016: 1
FWCI
1.86
Type
journal article
Language
en
Open access
Licence
Locations
  • Cornell Hospitality Quarterly (publishedVersion)
  • University of New Hampshire Scholars Repository (University of New Hampshire at Manchester) (submittedVersion)
  • University of New Hampshire Scholars Repository (University of New Hampshire at Manchester) (submittedVersion, cc-by)
Topics
  • Social Sciences › Safety Research › Disability Education and Employment
  • Social Sciences › Sociology and Political Science › Inclusion and Disability in Education and Sport
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
Keywords
employment of people with disabilities, hiring intentions, employer perceptions, service companies, goods-producing industries, coworker attitudes, workplace accommodations, disability discrimination

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