Integrating Persons with Disabilities into the Work Force: A Study on Employment of People with Disabilities in Foodservice Industry
Abstract
Despite increased innovations in rehabilitation and laws, such as the Americans with Disabilities Act (1990), the unemployment rate for individuals with disabilities has consistently hovered in the 60%-70% area for decades. Extensive literature reviews indicated that one of the biggest barriers to employment opportunities for people with disabilities is employers' negative attitude. The purpose of the study is to measure the attitudes of foodservice employers toward hiring persons with disabilities and to assess the effects of these attitudes on employers' hiring practices. The survey population was foodservice employers who are members of Oklahoma Restaurant Association (ORA), and a simple random sampling approach was used to survey 500 ORA members. Factor analysis, multiple regression analysis, and one-way ANOVA were employed for data analysis. The study revealed a somewhat favorable attitude towards workers with disabilities among Oklahoma foodservice employers. The results also showed that prior positive working experience with persons with disabilities people contributed to favorable employer attitude. It was concluded that the more positive employers' attitude towards persons with disabilities employees, the more likely they are going to hire or continue to hire persons with disability.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Employers from large non-profit companies who hired people with vision impairments noted improved sales.
“In Wolffe and Candela's [48] study, they interviewed nine employers from large, non-profit companies who hired people with vision impairments and noted improved sales resulting from including such workers.”
From A Systematic Review of the Benefits of Hiring People with Disabilities (2018) · cites this paper as [48]
Eleven reviewed studies found that people with disabilities were reliable and/or punctual employees.
“Eleven studies found that people with disabilities were reliable and/or punctual employees [5, 46-48, 52, 56-61].”
From A Systematic Review of the Benefits of Hiring People with Disabilities (2018) · cites this paper as [48]
People with vision impairments were reported to be very dedicated workers.
“Meanwhile, others reported that people with vision impairments were very dedicated workers [48].”
From A Systematic Review of the Benefits of Hiring People with Disabilities (2018) · cites this paper as [48]
Fourteen reviewed studies reported an inclusive and diverse workplace culture as a beneficial outcome of hiring people with disabilities.
“Another beneficial outcome of hiring people with disabilities involved an inclusive and diverse workplace culture, as reported in 14 studies [1, 5, 8, 18, 46-49, 60, 62, 70, 71, 75, 76].”
From A Systematic Review of the Benefits of Hiring People with Disabilities (2018) · cites this paper as [48]
In large non-profit companies, having a mentor/buddy system improved workplace inclusion for people with vision impairments.
“In Wolffe and Candela's [48] study of people with vision impairments in large non-profit companies, they found improved workplace inclusion by having a mentor/buddy system.”
From A Systematic Review of the Benefits of Hiring People with Disabilities (2018) · cites this paper as [48]
Better inclusion, workplace climate, and disability awareness correlated with an employer's capacity to offer suitable accommodations or training to all staff.
“A trend found among several studies was that improved inclusion, workplace culture, and ability awareness were associated with a company's ability to provide proper accommodations or disability training for all employees [1,18,47,48,71].”
From A Systematic Review of the Benefits of Hiring People with Disabilities (2018) · cites this paper as [48]
Cites
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society Series A (General) · doi:10.2307/2344428 · Cited by 35,801 · see citing works
Einax, J. W., Zwanziger, H. W., & Geiß, S. (1997) · Wiley eBooks · doi:10.1002/352760216x.ch5 · Cited by 18,779 · see citing works
From dissertation abstracts international
(1974) · ACM SIGGRAPH Computer Graphics · doi:10.1145/988616.988619 · Cited by 12,207 · see citing works
(2018) · فصلنامه علمی پژوهشی توانبخشی · doi:10.21859/jrehab · Cited by 1,975 · see citing works
The Application and Misapplication of Factor Analysis in Marketing Research
Stewart, D. W. (1981) · Journal of Marketing Research · doi:10.2307/3151313 · Cited by 597 · see citing works
Burns, A. C., & Bush, R. F. (1995) · Cited by 447 · see citing works
On the Origins of Negative Attitudes Toward People With Disabilities
Livneh, H. (2018) · Springer Publishing Company eBooks · doi:10.1891/9780826161628.0002 · Cited by 182 · see citing works
Diksa, E., & Rogers, E. S. (1996) · Rehabilitation Counseling Bulletin · Cited by 124 · see citing works
Supported employment: a decade of rapid growth and impact.
Wehman, P., Revell, G., & Kregel, J. (1998) · Cited by 95 · see citing works
Reynolds, C. R. (2008) · Encyclopedia of Special Education · doi:10.1002/9780470373699.speced1756 · Cited by 95 · see citing works
McFarlin, D. B., Song, J., & Sonntag, M. (1991) · Employee Responsibilities and Rights Journal · doi:10.1007/bf01390353 · Cited by 93 · see citing works
Kregel, J., Wehman, P., & Banks, P. D. (1989) · Journal of Applied Behavior Analysis · doi:10.1901/jaba.1989.22-407 · Cited by 77 · see citing works
Employers' perceptions of employees with mental retardation
Olson, D. L., Cioffi, A., Yovanoff, P., & Mank, D. (2001) · Journal of Vocational Rehabilitation · doi:10.3233/jvr-2001-00119 · Cited by 65 · see citing works
Work Performance and Work Personality: Employer Concerns about Workers with Disabilities.
Johnson, V. A., Greenwood, R., & Schriner, K. F. (1988) · Rehabilitation Counseling Bulletin · Cited by 58 · see citing works
Levy, J. M., Jessop, D. J., Rimmerman, A., et al. (1992) · PubMed · Cited by 54 · see citing works
A Comparison of Employer Attitudes Toward The Worker Problems of Eight Types of Disabled Workers
Fuqua, D. R., Rathbun, M., & Gade, E. M. (1984) · Journal of Applied Rehabilitation Counseling · doi:10.1891/0047-2220.15.1.40 · Cited by 53 · see citing works
Attitudes toward People with Disabilities and Judgments of Employment Potential
Christman, L. A., & Slaten, B. L. (1991) · Perceptual and Motor Skills · doi:10.2466/pms.1991.72.2.467 · Cited by 52 · see citing works
Employer Perceptions of the Benefits and Concerns of Supported Employment
Nietupski, J. A., Hamre-Nietupski, S., VanderHart, N. S., & Fishback, K. (1996) · Education and training in mental retardation and developmental disabilities · doi:10.1177/107939179603100405 · Cited by 48 · see citing works
Levy, J. M., Jessop, D. J., Rimmerman, A., et al. (1993) · Journal of rehabilitation · Cited by 47 · see citing works
Job Satisfaction of Persons in Supported Employment
Test, D. W., Hinson, K. B., Solow, J., & Keul, P. (1993) · Education and training in mental retardation · doi:10.1177/104298599302800105 · Cited by 47 · see citing works
Employer Perceptions of the Work Potential of Individuals with Disabilities
Kregel, J., & Unger, D. D. (1993) · Journal of Vocational Rehabilitation · doi:10.3233/jvr-1993-3404 · Cited by 42 · see citing works
Employers' Attitudes Toward Workers with Disabilities
Kregel, J., & Tomiyasu, Y. (1994) · Journal of Vocational Rehabilitation · doi:10.3233/jvr-1994-4305 · Cited by 42 · see citing works
The measurement and assessment of spasticity
DeSouza, L., & Musa, I. (1987) · Clinical Rehabilitation · doi:10.1177/026921558700100201 · Cited by 40 · see citing works
The Wage Effects of Supported Employment
Thompson, L., Powers, G., & Houchard, B. (1992) · Research and Practice for Persons with Severe Disabilities · doi:10.1177/154079699201700203 · Cited by 37 · see citing works
Employer Attitudes and Satisfaction with Supported Employment
Petty, D. M., & Fussell, E. M. (1997) · Focus on Autism and Other Developmental Disabilities · doi:10.1177/108835769701200102 · Cited by 35 · see citing works
Employer attitudes toward hiring mentally retarded individuals.
Js, C. (1963) · PubMed · Cited by 28 · see citing works
Dykens, E. M., Goff, B. J., Hodapp, R. M., Davis, L., Devanzo, P., Moss, F., Halliday, J., Shah, B., State, M. W., & King, B. H. (1997) · Mental Retardation · doi:10.1352/0047-6765(1997)035 · Cited by 27 · see citing works
Cultivation and maintenance of relationships with employers of people with psychiatric disabilities.
Cook, J. Α., Razzano, L. A., Straiton, D. M., & Ross, Y. (1994) · Psychosocial Rehabilitation Journal · doi:10.1037/h0095571 · Cited by 26 · see citing works
Employer Opinions about Accommodating Employees with Chronic Illnesses
Roessler, R. T., & Sumner, G. (1997) · Journal of Applied Rehabilitation Counseling · doi:10.1891/0047-2220.28.3.29 · Cited by 26 · see citing works
Is hiring the handicapped good business?
Williams, C. A. (1972) · PubMed · Cited by 26 · see citing works
McNeil, J. M., Hayghe, H. V., & Hale, T. W. (1998) · Monthly labor review · Cited by 17 · see citing works
Employers' Attitudes toward Hiring Epileptics: Implications for Job Placement.
Gade, E. M., & Toutges, G. (1983) · Rehabilitation Counseling Bulletin · Cited by 16 · see citing works
Kregel, J., Parent, W. S., & West, M. A. (1994) · Neurorehabilitation · doi:10.3233/nre-1994-4103 · Cited by 14 · see citing works
Managers' beliefs about and attitudes toward the Americans with Disabilities Act of 1990.
Callahan, T. (1994) · Cited by 11 · see citing works
Attitudes Toward the Employment of Older Foodservice Workers
DeMicco, F. J. (1989) · Journal of Hospitality & Tourism Research · doi:10.1177/109634808901300302 · Cited by 9 · see citing works
Employers' Concerns About the ADA: Implications and Opportunities for Rehabilitation Counselors
Gilbride, D. D., Stensrud, R., & Connolly, M. (1992) · Journal of Applied Rehabilitation Counseling · doi:10.1891/0047-2220.23.3.45 · Cited by 9 · see citing works
Different Perspectives: Workplace Experience with the Employment of Individuals with Disabilities.
Butterworth, J., & Pitt‐Catsouphes, M. (1995) · Cited by 8 · see citing works
ATTITUDES TOWARD PEOPLE WITH DISABILITIES AND JUDGMENTS OF EMPLOYMENT POTENTIAL
Christman, L. A. (1991) · Perceptual and Motor Skills · doi:10.2466/pms.72.2.467-475 · Cited by 6 · see citing works
Sandys, J. (1993) · Medical Entomology and Zoology · Cited by 5 · see citing works
(2021) · Springer eBooks · doi:10.1007/978-3-319-91280-6_300859 · Cited by 4 · see citing works
Assessing employer attitudes toward hiring persons with disabilities
Hutchins, M. P. (1989) · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · Cited by 3 · see citing works
Employer attitudes and hiring behaviors toward workers with mental retardation
Kanter, J. P. (1987) · Medical Entomology and Zoology · Cited by 2 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
A Systematic Review of the Benefits of Hiring People with Disabilities
Lindsay, S., Cagliostro, E., Albarico, M., Mortaji, N., & Karon, L. (2018) · Journal of Occupational Rehabilitation · doi:10.1007/s10926-018-9756-z · Cited by 298 · see citing works
Houtenville, A., & Kalargyrou, V. (2015) · Cornell Hospitality Quarterly · doi:10.1177/1938965514551633 · Cited by 90 · see citing works
Kalargyrou, V., & Volis, A. A. (2014) · Journal of Human Resources in Hospitality & Tourism · doi:10.1080/15332845.2014.903152 · Cited by 66 · see citing works
Bui, H. T., & Filimonau, V. (2021) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-03-2021-0330 · Cited by 28 · see citing works
- Authors
- Chi, C. G.-Q., & Qu, H.
- Affiliations
- Oklahoma State University (US)
- Venue
- International Journal of Hospitality & Tourism Administration
- Publisher
- Informa UK Limited
- Published
- 2003-06-07
- Volume
- 4
- Issue
- 4
- Pages
- 59-83
- ISSN
- 1525-6480 (ISSN-L)
- 1525-6499
- OpenAlex
- W2317919079
- Cited by
- 53
- References
- 42
- Citations by year
- 2026: 2 · 2025: 4 · 2024: 2 · 2023: 2 · 2022: 5 · 2021: 6 · 2020: 7 · 2019: 2 · 2018: 6 · 2017: 2 · 2016: 4 · 2015: 1 · 2014: 3 · 2013: 2 · 2012: 1
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Hospitality & Tourism Administration (publishedVersion)
- Topics
- Social Sciences › Safety Research › Disability Education and Employment
- Social Sciences › Sociology and Political Science › Inclusion and Disability in Education and Sport
- Social Sciences › Demography › Retirement, Disability, and Employment
- Keywords
- people with disabilities, employment of people with disabilities, employer perceptions, hiring practices, Americans with Disabilities Act, restaurant industry
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
