Cited by 80Patient-Provider Communication in HealthcareCultural Competency in Health CareDiversity and Career in Medicine

Improved Patient Experience and Outcomes: Is Patient–Provider Concordance the Key?

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Otte, Sonia V.·2022·Journal of Patient Experience

Abstract

Health disparities remain ubiquitous in the United States despite initiatives by the federal government and other organizations. A long-term solution for health inequity is needed in order to help improve patient outcomes for all. The purpose of this review is to examine if racial, gender, or multifactorial concordance (eg, race, age, gender, education, language) between patient and provider leads to a better patient experience and improved health outcomes. A PubMed search for articles published between 2016 and 2021 resulted in 23 separate studies that met inclusion criteria. The results from these studies were inconclusive in determining an association between patient–provider concordance and patient outcomes. Further research is needed to evaluate the positive, neutral, and sometimes negative impact of patient–provider concordance. By diversifying healthcare professions and improving cultural competency and communication training programs, providers may be better prepared to care for diverse populations in both concordant and discordant patient relationships.

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Authors
Otte, S. V.
Affiliations
Independent Scholar.
Corresponding author
Otte, Sonia V.
Venue
Journal of Patient Experience
Published
2022-01
Volume
9
Pages
23743735221103033-23743735221103033
ISSN
  • 2374-3735 (ISSN-L)
  • 2374-3743
OpenAlex
W4285055270
Cited by
80
References
31
Citations by year
2026: 13 · 2025: 24 · 2024: 27 · 2023: 12 · 2022: 4
FWCI
19.23
Type
journal article
Language
en
Open access
Locations
  • Journal of Patient Experience (publishedVersion, cc-by-nc)
  • PubMed Central (publishedVersion, cc-by-nc)
  • PubMed (publishedVersion)
  • Digital Showcase Research, Scholarship, & Creative Works (University of Lynchburg) (submittedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics
  • Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
  • Social Sciences › Sociology and Political Science › Cultural Competency in Health Care
  • Social Sciences › Gender Studies › Diversity and Career in Medicine
Keywords
patient-provider concordance, health disparities, patient experience, patient outcomes, racial concordance, gender concordance, language concordance, cultural competence, communication training, health workforce diversity, patient-provider relationship

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