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Cited by 11E-Government and Public ServicesTechnology Adoption and User BehaviourPublic Policy and Administration Research

Information and Communication Technologies in Public Administration

Van Cauter, Lies, Snoeck, Monique, Joep Crompvoets·2015·Routledge eBooks
DOI 10.1201/b18321
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Abstract

© 2015 by Taylor & Francis Group, LLC. Implementation of e–government systems lags behind policy ambitions, and rhetoric of reform. Failure is omnipresent. In the context of information systems (IS), failure can be defined as an implemented system not meeting the user expectations (Ewusi–Mensah, 2003). In order to ensure future e–government system success, it might be useful for IS managers to assess failure, and base action on these assessments. One way to do so is by using the Updated Delone and McLean (D&M) model. This model has been widely investigated in the private sector, and a few studies have used it to assess government–to–government (G2G) e–government systems. This chapter aims to contribute to this research gap.

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  • The open data movement can be regarded as an engine for innovation, economic growth; as a way to create added-value services and applications; and to enhance efficiency, effectiveness, and cost savings at city level.

    “The open data movement can be regarded as an engine for innovation, economic growth; as a way to create added-value services and applications; and to enhance efficiency, effectiveness, and cost savings at city level [74,75].”

    From Opening up Smart Cities: Citizen-Centric Challenges and Opportunities from GIScience (2016) · cites this paper as [75]

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Related

Authors
Van Cauter, L., Snoeck, M., & Crompvoets, J.
Affiliations
KU Leuven (BE)
ORCID
Joep Crompvoets
Venue
Routledge eBooks
Publisher
Routledge
Published
2015-04-08
DOI
10.1201/b18321
OpenAlex
W1535939871
Cited by
11
References
4
Citations by year
2025: 2 · 2023: 3 · 2020: 1 · 2019: 2 · 2017: 2 · 2016: 1
FWCI
1.27
Type
book
Language
en
Open access
closed
Locations
  • Routledge eBooks (publishedVersion)
  • Lirias (submittedVersion)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Public Administration › Public Policy and Administration Research
Keywords
e-government, public administration, information system failure, DeLone and McLean model, e-government implementation, user expectations

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