Clinical use of Skype: a review of the evidence base
Abstract
Skype is a popular and free software application that allows PCs and mobile devices to be used for video communication over the Internet. We reviewed the literature to determine whether the clinical use of Skype is supported by evidence. One small ( n = 7) controlled clinical trial had assessed the effect of nursing communication using Skype on elderly patients with dementia and their carers. However, we were unable to identify any large, well-designed studies which had formally evaluated the safety, clinical effectiveness, security and privacy of Skype for the routine delivery of patient care. While there were many case reports and small studies, no firm evidence either in favour of, or against the use of Skype for clinical telehealth was found. The risks and benefits of using Skype for clinical purposes are not known.
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There remains much uncertainty regarding the safety and effectiveness of remote consultations.
“there remains much uncertainty regarding the safety and effectiveness of remote consultations [4,5].”
From Impact of Remote Consultations on Antibiotic Prescribing in Primary Health Care: Systematic Review (2020) · cites this paper as [5]
No firm evidence either in favor of or against the use of Skype for clinical telehealth has been found thus far.
“Furthermore, no firm evidence either in favor of or against the use of Skype for clinical telehealth has been found thus far [31].”
From Home-based psychiatric outpatient care through videoconferencing for depression: a randomized controlled follow-up trial (2016) · cites this paper as [31]
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Assistive Technologies and the Carers of People With Dementia
Bhattacharyya, S., & Benbow, S. (2018) · IGI Global eBooks · doi:10.4018/978-1-5225-7122-3.ch003
Meskó, B. (2013) · Springer eBooks · doi:10.1007/978-1-4471-4306-2_8
The Development of a Secure Hospital Messaging and Communication Platform
Moghimi, H., & Wickramasinghe, N. S. (2018) · IGI Global eBooks · doi:10.4018/978-1-5225-6198-9.ch015
Developing scale of attitudes toward internet psychological support
Chęć, M., Ligocka, M., Konieczny, K., Czerwińska, P., Tyburski, E. M., Rachubińska, K., & Michałowska, S. N. (2024) · Archives of Psychiatry and Psychotherapy · doi:10.12740/app/172579
Transforming the pre-anaesthesia health assessment with digital health
Osman, T. O. M. (2024) · doi:10.32657/10356/178852
Lisbjerg, B. H., Mathiesen, L., Bagger, B., Berring, L. L., Høgsgaard, D., Andersen, H. L. M., Hansen, S. T., & Hägi‐Pedersen, M. (2026) · Journal of Clinical Nursing · doi:10.1111/jocn.70496
- Authors
- Armfield, N. R., Gray, L. C., & Smith, A. C.
- Affiliations
- The University of Queensland (AU)
- Centre for Online Health, School of Medicine, University of Queensland, Australia
- Corresponding author
- Armfield, Nigel R
- Venue
- Journal of Telemedicine and Telecare
- Publisher
- SAGE Publications
- Published
- 2012-02-23
- Volume
- 18
- Issue
- 3
- Pages
- 125-127
- ISSN
- 1357-633X (ISSN-L)
- 1758-1109
- OpenAlex
- W2138116579
- Cited by
- 91
- References
- 10
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 4 · 2023: 2 · 2021: 5 · 2020: 10 · 2019: 5 · 2018: 11 · 2017: 5 · 2016: 17 · 2015: 11 · 2014: 6 · 2013: 9 · 2012: 4
- FWCI
- 9.26
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Telemedicine and Telecare (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Demography › Technology Use by Older Adults
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Keywords
- Skype, video communication, telemedicine, nursing communication, dementia, elderly patients, caregivers, evidence base, clinical effectiveness, safety, privacy and security, internet-based communication
- MeSH terms
- Humans, Software, Clinical Medicine, Telemedicine, Internet, Videoconferencing
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