The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites
Abstract
Recommendations and consumer reviews are universally acknowledged as significant features of a business-to-consumer website. However, because of the well-documented obstacles to measuring the causal impact of these artifacts, there is still a lack of empirical evidence demonstrating their influence on two important outcome variables in the shopping context: perceived usefulness and social presence. To test the existence of a causal link between information technology (IT)-enabled support for the provision of recommendations and consumer reviews on the usefulness and social presence of the website, this study employs a novel approach to generate the experimental conditions by filtering the content of Amazon.com in real time. The results show that the provision of recommendations and consumer reviews increases both the usefulness and social presence of the website.
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Citations
Cites
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635
The Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
Komiak, S. Y. X., & Benbasat, I. (2006) · MIS Quarterly · doi:10.2307/25148760 · Cited by 1,374
Self-citationOnline peer and editorial recommendations, trust and choice in virtual markets
Smith, D., Menon, S., & Sivakumar, K. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20041 · Cited by 683
The ethics of persuasive technology
Fogg, B. J. (2003) · Persuasive Technology · doi:10.1016/b978-155860643-2/50011-1 · Cited by 473
Kim, D., & Benbasat, I. (2006) · Information Systems Research · doi:10.1287/isre.1060.0093 · Cited by 239
Self-citation
Cited by
The impact of electronic word-of-mouth communication: A literature analysis and integrative model
Cheung, C. M. K., & Thadani, D. R. (2012) · Decision Support Systems · doi:10.1016/j.dss.2012.06.008 · Cited by 2,005
Erkan, I., & Evans, C. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.03.003 · Cited by 1,188
What makes a useful online review? Implication for travel product websites
Liu, Z., & Park, S. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.09.020 · Cited by 963
Qiu, L., & Benbasat, I. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222250405 · Cited by 737
Self-citationSomeone out there? A study on the social presence of anthropomorphized chatbots
Konya-Baumbach, E., Biller, M., & von Janda, S. (2023) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107513 · Cited by 283
Metadata
- Authors
- Kumar, N., & Benbasat, I.
- Venue
- Information Systems Research
- Published
- 2006-12
- Volume
- 17
- Issue
- 4
- Pages
- 425-439
- ISSN
- 1047-7047 (ISSN-L)
- 1526-5536
- OpenAlex
- W2163528872
- Cited by
- 504
- References
- 6
- FWCI
- 25.36
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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