Research Note—The Impact of Community Commitment on Participation in Online Communities

Abstract

Online discussion communities have become a widely used medium for interaction, enabling conversations across a broad range of topics and contexts. Their success, however, depends on participants' willingness to invest their time and attention in the absence of formal role and control structures. Why, then, would individuals choose to return repeatedly to a particular community and engage in the various behaviors that are necessary to keep conversation within the community going? Some studies of online communities argue that individuals are driven by self-interest, while others emphasize more altruistic motivations. To get beyond these inconsistent explanations, we offer a model that brings dissimilar rationales into a single conceptual framework and shows the validity of each rationale in explaining different online behaviors. Drawing on typologies of organizational commitment, we argue that members may have psychological bonds to a particular online community based on (a) need, (b) affect, and/or (c) obligation. We develop hypotheses that explain how each form of commitment to a community affects the likelihood that a member will engage in particular behaviors (reading threads, posting replies, moderating the discussion). Our results indicate that each form of community commitment has a unique impact on each behavior, with need-based commitment predicting thread reading, affect-based commitment predicting reply posting and moderating behaviors, and obligation-based commitment predicting only moderating behavior. Researchers seeking to understand how discussion-based communities function will benefit from this more precise theorizing of how each form of member commitment relates to different kinds of online behaviors. Community managers who seek to encourage particular behaviors may use our results to target the underlying form of commitment most likely to encourage the activities they wish to promote.