The DOI matches its Crossref record; 23 of the 23 references it cites were found in a registry or an index.
Time Value of Commercial Product Returns
Abstract
Manufacturers and their distributors must cope with an increased flow of returned products from their customers. The value of commercial product returns, which we define as products returned for any reason within 90 days of sale, now exceeds $100 billion annually in the United States. Although the reverse supply chain of returned products represents a sizeable flow of potentially recoverable assets, only a relatively small fraction of the value is currently extracted by manufacturers; a large proportion of the product value erodes away because of long processing delays. Thus, there are significant opportunities to build competitive advantage from making the appropriate reverse supply chain design choices. In this paper, we present a network flow with delay models that includes the marginal value of time to identify the drivers of reverse supply chain design. We illustrate our approach with specific examples from two companies in different industries and then examine how industry clockspeed generally affects the choice between an efficient and a responsive returns network.
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Citations
Cites
What is the Right Supply Chain for Your Product
Fisher, M. L. (1997) · Harvard business review · Cited by 3,069
Clockspeed: winning industry control in the age of temporary advantage
(1999) · Choice Reviews Online · doi:10.5860/choice.36-4573 · Cited by 1,447
Lecture Notes in Economics and Mathematical Systems
Weiner, R. (1985) · Journal of Policy Analysis and Management · doi:10.2307/3323470 · Cited by 1,292
Production planning and control for remanufacturing: industry practice and research needs
Guide, V. D. R. (2000) · Journal of Operations Management · doi:10.1016/s0272-6963(00)00034-6 · Cited by 1,098
Self-citationOptimal Pricing and Return Policies for Perishable Commodities
Pasternack, B. A. (1985) · Marketing Science · doi:10.1287/mksc.4.2.166 · Cited by 1,017
Optimal Pricing and Return Policies for Perishable Commodities
Pasternack, B. A. (2008) · Marketing Science · doi:10.1287/mksc.1070.0336 · Cited by 817
MANAGING PRODUCT RETURNS FOR REMANUFACTURING
GUIDE, V. D. R., & VANWASSENHOVE, L. N. (2001) · Production and Operations Management · doi:10.1111/j.1937-5956.2001.tb00075.x · Cited by 708
Self-citationModelling the Costs and Benefits of Delayed Product Differentiation
Lee, H. L., & Tang, C. S. (1997) · Management Science · doi:10.1287/mnsc.43.1.40 · Cited by 605
Reverse Supply Chains for Commercial Returns
Blackburn, J. D., Guide, V. D. R., Souza, G. C., & Wassenhove, L. N. V. (2004) · California Management Review · doi:10.2307/41166207 · Cited by 590
Self-citationMatching Demand and Supply to Maximize Profits from Remanufacturing
Guide, V. D. R., Teunter, R. H., & Van Wassenhove, L. N. (2003) · Manufacturing & Service Operations Management · doi:10.1287/msom.5.4.303.24883 · Cited by 525
Self-citation
Cited by
Ilgin, M. A., & Gupta, S. M. (2010) · Journal of Environmental Management · doi:10.1016/j.jenvman.2009.09.037 · Cited by 1,015
The Potential for Cannibalization of New Products Sales by Remanufactured Products*
Guide, Jr., & Li, J. (2010) · Decision Sciences · doi:10.1111/j.1540-5915.2010.00280.x · Cited by 447
Product fit uncertainty in online markets: nature, effects, and antecedents
Hong, Y. (., & Pavlou, P. A. (2014) · Information Systems Research · doi:10.1287/isre.2014.0520 · Cited by 453
Are Product Returns a Necessary Evil? Antecedents and Consequences
Petersen, J. A., & Kumar, V. (2009) · Journal of Marketing · doi:10.1509/jmkg.73.3.035 · Cited by 346
Zhang, A., Wang, J. X., Farooque, M., Wang, Y., & Choi, T.-M. (2021) · Transportation Research Part E: Logistics and Transportation Review · doi:10.1016/j.tre.2021.102509 · Cited by 224
Metadata
- Authors
- Guide, V. D. R., Souza, G. C., Van Wassenhove, L. N., & Blackburn, J. D.
- Venue
- Management Science
- Published
- 2006-08
- Volume
- 52
- Issue
- 8
- Pages
- 1200-1214
- ISSN
- 0025-1909 (ISSN-L)
- 1526-5501
- OpenAlex
- W2104224615
- Cited by
- 406
- References
- 23
- FWCI
- 47.98
- Type
- journal article
- Language
- en
- Open access
- closed
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- Guide, V. D. R., Souza, G. C., Van Wassenhove, L. N., & Blackburn, J. D. (2006). Time Value of Commercial Product Returns. Management Science. https://doi.org/10.1287/mnsc.1060.0522
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
