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Cited by 826

The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.

Coordinating Mechanisms in Care Provider Groups: Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects

Hoffer Gittell, Jody·2002·Management Science
DOI 10.1287/mnsc.48.11.1408.268
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Abstract

This paper proposes a model of how coordinating mechanisms work, and tests it in the context of patient care. Consistent with organization design theory, the performance effects of boundary spanners and team meetings were mediated by relational coordination, a communication- and relationship-intensive form of coordination. Contrary to organization design theory, however, the performance effects of routines were also mediated by relational coordination. Rather than serving as a replacement for interactions, as anticipated by organization design theory, routines work by enhancing interactions among participants. Likewise, all three coordinating mechanisms, including routines, were found to be increasingly effective under conditions of uncertainty.

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Citations

Cites

Show all 9 references

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Cited by

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Metadata

Authors
Hoffer Gittell, J.
Venue
Management Science
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Published
2002-11
Volume
48
Issue
11
Pages
1408-1426
ISSN
  • 0025-1909 (ISSN-L)
  • 1526-5501
DOI
10.1287/mnsc.48.11.1408.268
OpenAlex
W2157303562
Cited by
826
References
9
FWCI
9.73
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Coordinating Mechanisms in Care Provider Groups: Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects. https://app.cochat.ai/papers/10.1287/mnsc.48.11.1408.268
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Hoffer Gittell, J. (2002). Coordinating Mechanisms in Care Provider Groups: Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects. Management Science. https://doi.org/10.1287/mnsc.48.11.1408.268

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.