Client Satisfaction with Substance Abuse Treatment
Abstract
A survey of 15 publicly-funded treatment agencies in Iowa was conducted to identify correlates of satisfaction with substance abuse treatment for voluntary clients. We used stratified least-squares regression analysis to identify program characteristics that were associated with greater satisfaction levels. In order to investigate satisfaction among voluntary clients, we stratified the data using three measures of client choice. These were self-reports of the extent to which the respondent felt pressured by the threat of jail, legal action, or family demands. Women tended to be more satisfied than men. Satisfaction scores for clients who indicated they were in treatment by choice were correlated with judgements about program characteristics. Phone availability, time with counselor, counselor skill, and sensitivity were associated with greater levels of satisfaction in all three models. Parking, privacy and cleanliness were significant in two out of three models.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In community-based drug treatment programs, patients who spent more time with a drug counselor reported greater satisfaction.
“Studies on community-based drug treatment programs found that patients who spent more time with a drug counselor reported greater satisfaction,11,12 although a different pattern of findings emerged in our study.”
From Patient Satisfaction with Primary Care Office-Based Buprenorphine/Naloxone Treatment (2007) · cites this paper as [12]
Cites
Assessment of client/patient satisfaction: development of a general scale
Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979) · Evaluation and Program Planning · doi:10.1016/0149-7189(79)90094-6 · Cited by 2,887 · see citing works
Motivation for treatment: A review with special emphasis on alcoholism.
Miller, W. R. (1985) · Psychological Bulletin · doi:10.1037/0033-2909.98.1.84 · Cited by 614 · see citing works
Recovery from alcohol problems with and without treatment: prevalence in two population surveys.
Sobell, L. C., Cunningham, J. A., & Sobell, M. B. (1996) · American Journal of Public Health · doi:10.2105/ajph.86.7.966 · Cited by 426 · see citing works
Designing and Conducting Health Surveys
Aday, L. A. (1998) · Journal for Healthcare Quality · doi:10.1097/01445442-199805000-00015 · Cited by 386 · see citing works
(1996) · American Journal of Public Health · doi:10.2105/ajph.86.7.948 · Cited by 314 · see citing works
Nonmonetary Factors in the Demand for Medical Services: Some Empirical Evidence
Acton, J. P. (1975) · Journal of Political Economy · doi:10.1086/260342 · Cited by 311 · see citing works
Mental Health/Substance Abuse Treatment in Managed Care: the Massachusetts Medicaid Experience
Callahan, J. J., Shepard, D. S., Beinecke, R. H., Larson, M. J., & Cavanaugh, D. A. (1995) · Health Affairs · doi:10.1377/hlthaff.14.3.173 · Cited by 219 · see citing works
A cross-national trial of brief interventions with heavy drinkers
Snyger, B. K. (1997) · Journal of Emergency Medicine · doi:10.1016/s0736-4679(97)90104-9 · Cited by 186 · see citing works
Sivaram, C. A., Ahmed, N., Lestina, J. R., et al. (1996) · Journal of the American Geriatrics Society · doi:10.1111/j.1532-5415.1996.tb06418.x · Cited by 169 · see citing works
Becker, D. R., Drake, R. E., Farabaugh, A., & Bond, G. R. (1996) · Psychiatric Services · doi:10.1176/ps.47.11.1223 · Cited by 145 · see citing works
Cost-effectiveness of inpatient substance abuse treatment.
Barnett, P. G., & Swindle, R. W. (1997) · PubMed Central · Cited by 83 · see citing works
Performance contracting for substance abuse treatment.
Commons, M. L., McGuire, T. G., & Riordan, M. (1997) · PubMed · Cited by 69 · see citing works
The effectiveness of alternative planned durations of residential drug abuse treatment.
McCusker, J., Vickers-Lahti, M., Stoddard, A., Hindin, R., Bigelow, C., Zorn, M., Garfield, F. B., Frost, R., Love, C., & Lewis, B. F. (1995) · American Journal of Public Health · doi:10.2105/ajph.85.10.1426 · Cited by 46 · see citing works
Estimating Costs of Mental Health and Substance Abuse Coverage
Frank, R. G., & McGuire, T. G. (1995) · Health Affairs · doi:10.1377/hlthaff.14.3.102 · Cited by 39 · see citing works
The Rand Health Insurance Experiment and HMOs
Wagner, E. H., & Bledsoe, T. J. (1990) · Medical Care · doi:10.1097/00005650-199003000-00001 · Cited by 27 · see citing works
Effect of centralized intake on outcomes of substance abuse treatment
Rohrer, J. E., Vaughan, M. S., Cadoret, R. J., et al. (1996) · Psychiatric Services · doi:10.1176/ps.47.11.1233 · Cited by 19 · see citing works
Self-citation
Flagged first, then by citations
Cited by
Sorted by citations
Patient Satisfaction with Primary Care Office-Based Buprenorphine/Naloxone Treatment
Barry, D. T., Moore, B. A., Pantalon, M. V., Chawarski, M. C., Sullivan, L. E., O’Connor, P. G., Schottenfeld, R. S., & Fiellin, D. A. (2007) · Journal of General Internal Medicine · doi:10.1007/s11606-006-0050-y · Cited by 74 · see citing works
- Authors
- Rohrer, J. E., & Hilsenrath, P.
- Affiliations
- Texas Tech University (US)
- University of Iowa (US)
- Venue
- Health Marketing Quarterly
- Publisher
- Informa UK Limited
- Published
- 1999-12
- Volume
- 17
- Issue
- 2
- Pages
- 31-42
- ISSN
- 0735-9683 (ISSN-L)
- 1545-0864
- OpenAlex
- W1975818997
- Cited by
- 9
- References
- 16
- Citations by year
- 2016: 1 · 2015: 1 · 2014: 2
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Health Marketing Quarterly (publishedVersion)
- PubMed (publishedVersion)
- Scholarly Commons (University of the Pacific) (submittedVersion)
- Topics
- Health Sciences › Medicine › Epidemiology › Substance Abuse Treatment and Outcomes
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Keywords
- client satisfaction, addiction treatment, consumer choice, program characteristics, gender differences, Iowa
- MeSH terms
- Adult, Choice Behavior, Counseling, Female, Humans, Iowa, Male, Patient Acceptance of Health Care, Surveys and Questionnaires, Substance Abuse Treatment Centers, Patient Satisfaction, Substance-Related Disorders
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
