The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Beyond technological determinism: revitalising labour process analyses of technology, capital and labour
Abstract
Technological determinism is a recurrent feature in debates concerning changes in economy and work and has resurfaced sharply in the discourse around the ‘fourth industrial revolution’. While a number of authors have, in recent years, critiqued the trend, this article is distinctive in arguing that foundational labour process analysis provides the most effective source of an alternative understanding of the relations between political economy, science, technology and work relations. The article refines and reframes this analysis, through an engagement with critical commentary and research, developing the idea of a political materialist approach that can reveal the various influences on, sources of contestation and levels of strategic choices that are open to economic actors. A distinction is made between ‘first order’ choices, often about adoption at aggregate level and ‘second order’ choices mainly concerned with complex issues of deployment. This framework is then applied to the analysis of case studies of the call centre labour process and digital labour platform, functioning as illustrative scenarios. It is argued that the nature of techno-economic systems in the ‘digital era’ open up greater opportunities for contestation.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“The choice of strategies has been shown to be strongly influenced by the regulatory context (Doellgast & Wagner, 2022;Krzywdzinski, Pfeiffer, et al., 2022;Thompson & Laaser, 2021).”
From Between control and participation: The politics of algorithmic management (2025) · cites this paper as Thompson & Laaser, 2021
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Algorithms at Work: The New Contested Terrain of Control
Kellogg, K. C., Valentine, M. A., & Christin, A. (2020) · Academy of Management Annals · doi:10.5465/annals.2018.0174 · Cited by 2,732
What Do Platforms Do? Understanding the Gig Economy
Vallas, S., & Schor, J. B. (2020) · Annual Review of Sociology · doi:10.1146/annurev-soc-121919-054857 · Cited by 1,354
New Technology, Work and Employment
(2010) · doi:10.1111/(issn)1468-005x · Cited by 135
Chapter 5 Brave New Digital Work? New Forms of Performance Control in Crowdwork
Gerber, C., & Krzywdzinski, M. (2019) · Research in the Sociology of Work · doi:10.1108/s0277-283320190000033008 · Cited by 84
Research works printed but not linked: 51
- Adler, P.S. (2007) Marx, socialization and labour process theory: a rejoinder, Organization Studies, 28(9): 1387–94. doi: 10.1177/0170840607080748 · DOI
- Batt, R. (1999) Work organization, technology, and performance in customer service and sales, Industrial and Labor Relations Review, 52(4): 539–64. doi: 10.1177/001979399905200403 · DOI · Paper page
- Batt, R. and Holman, D. and Holtgrewe, U. (2009) The globalization of service work: comparative institutional perspectives on call centers, Introduction to a Special Issue of Industrial and Labor Relations Review, 62(4): 453–88. doi: 10.1177/001979390906200401 · DOI
- Booth, A. (2004) Technical change in branch banking at the Midland Bank 1945–75, Accounting, Business & Financial History, 14(3): 277–300.
- Braverman, H. (1976) Labor and Monopoly Capital: The Degradation of Work in the Twentieth, New York: Monthly Review.
- Briken, K. and Taylor, P. (2018) Fulfilling the ‘British Way’: beyond constrained choice – Amazon workers’ lived experiences of workfare, Industrial Relations Journal, 48(5–6): 438–58. doi: 10.1111/irj.12232 · DOI · Paper page
- Callaghan, G. and Thompson, P. (2001) Edwards revisited: technical control in call centres, Economic and Industrial Democracy, 22(1): 13–37. doi: 10.1177/0143831X01221002 · DOI · Paper page
- Child, J. (1972) Organizational structure, environment and performance: the role of strategic choice, Sociology, 6(1): 1–22. doi: 10.1177/003803857200600101 · DOI · Paper page
- Cooley, M. (1987) Architect or Bee? The Human Price of Technology, London: The Hogarth Press.
- Doellgast, V. (2008) Collective bargaining and high-involvement management in comparative perspective: Evidence from U.S. And German call centers, Industrial Relations: A Journal of Economy and Society, 47(2): 284–319. doi: 10.1111/j.1468-232X.2008.00521.x. · DOI
- Edwards, P. and Ramirez, P. (2016) When should workers embrace or resist new technology?, New Technology, Work and Employment, 31(2): 99–113. doi: 10.1111/ntwe.12067 · DOI · Paper page
- Farrell, D. and Greig, F. (2016) Paychecks, Paydays, and the Online Platform Economy: Big Data on Income Volatility, New York: JPMorgan Chase & Co Institute, SSRN: https://ssrn.com/abstract=2911293.
- Felstead, A. and Henseke, G. (2017) Assessing the growth of remote working and its consequences for effort, Well-being and Work-life balance, New Technology, Work and Employment, 32(3): 195–212. doi: 10.1111/ntwe.12097 · DOI · Paper page
- Fligstein, N. and Shin, T.J. (2005) The shareholder value society: a review in changes in working conditions in the U.S., 1976–2000, in K. Neckerman (ed) Social Inequality, New York: Russell Sage.
- Frenkel, S., Korczynski, M., Shire, K. and Tam, M. (1999) On the Front Line: Organization of Work in the Information Economy, Ithaca, NY and London: Cornell University Press.
- Gandini, A. (2019) Labour process theory and the gig economy, Human Relations, 72(6): 1039–56. doi: 10.1177/0018726718790002 · DOI · Paper page
- Gillespie, T. (2010) The politics of ‘platforms’, New Media & Society, 12(3): 347–64. doi: 10.1177/1461444809342738 · DOI · Paper page
- Glen, E. and Feldberg, R. (1980) Proletarianizing clerical work: technology and. organizational control in the office, in A. Zimbalist (ed) Case Studies of the Labor Process, New York: Monthly Review Press, pp 51–73.
- Gorz, A. (1976) Technology, technicians and class struggle, in A. Gorz (ed) The Division of Labour: The Labour Process and Class Struggle in Modern Capitalism, Brighton: The Harvester Press, pp 159–89.
- Greenbaum, J. (1976) Division of labor in the computer field, Monthly Review, 28(3): 40–55. doi: 10.14452/MR-028-03-1976-07_4 · DOI
- Hall, R. (2010) Renewing and revising the engagement between labour process theory and technology, in C. Smith and P. Thompson (eds) Working Life, London: Palgrave Macmillan, pp 159–81.
- Holtgrewe, U. (2014) New new technologies: the future and the present of work in information and communication technology, New Technology, Work and Employment, 1(29): 9–24. doi: 10.1111/ntwe.12025 · DOI · Paper page
- Howcroft, D. and Bergvall-Kåreborn, B. (2019) A typology of crowdwork platforms, Work, Employment and Society, 33(1): 21–38. doi: 10.1177/0950017018760136 · DOI · Paper page
- Howcroft, D. and Taylor, P. (2014) ‘Plus ca change, plus la meme chose?’ – researching and theorising the ‘new’ new technologies, New Technology, Work and Employment, 29(1): 1–8. doi: 10.1111/ntwe.12026 · DOI · Paper page
- Kenney, M. and Zysman, J. (2016) The rise of the platform economy, Issues in Science and Technology, 32(3): 61–9.
- Knights, D. and Willmott, H. (1988) New Technology and the Labour Process, Basingstoke: Palgrave.
- Korczynski, M. (2002) Human Resource Management in Service Work, Basingstoke: Palgrave.
- Laaser, K. (2016) ‘If you are having a go at me, I am going to have a go at you’: the changing nature of social relationships of bank work under performance management, Work, Employment and Society, 30(6): 1000–16. doi: 10.1177/0950017015617686 · DOI
- Miozzo, M. and Ramirez, M. (2003) Services innovation and the transformation of work: the case of UK telecommunications, New Technology Work and Employment, 18(11): 63–80. doi: 10.1111/1468-005X.00111 · DOI
- Moore, P.V. and Joyce, S. (2020) Black box or hidden abode? The expansion and exposure of platform work managerialism, Review of International Political Economy, 27(4): 926–48. doi: 10.1080/09692290.2019.1627569 · DOI
- Noble, D.F. (1978) Social choice in machine design: the case of automatically controlled machine tools, and a challenge for labor, Politics & Society, 8(3–4): 313–47.
- Rosenberg, N. (1976) Marx as a student of technology, Monthly Review, July/August: 28(3): 56–77. doi: 10.14452/MR-028-03-1976-07_5 · DOI
- Schiller, D. (2014) Digital Depression: Information Technology and Economic Crisis, Chicago, IL: University Illinois Press.
- Spencer, D. (2017) Work in and beyond the second machine age: the politics of production and digital technologies, Work, Employment and Society, 31(1): 142–52. doi: 10.1177/0950017016645716 · DOI
- Srnicek, N. (2017) Platform Capitalism, London: Polity Press.
- Taylor, P. and Bain, P. (1999) ‘An assembly line in the head’: work and employee relations in the call centre, Industrial Relations Journal, 30(2): 101–17. doi: 10.1111/1468-2338.00113 · DOI · Paper page
- Taylor, P. and Bain, P. (2003) ‘Subterranean worksick blues’: humour as subversion in two call centres, Organization Studies, 24(9): 1487–509. doi: 10.1177/0170840603249008 · DOI · Paper page
- Taylor, P. and Bain, P. (2005) ‘India calling to the far away towns’: the call centre labour process and globalization, Work, Employment and Society, 19(2): 261–82. doi: 10.1177/0950017005053170 · DOI · Paper page
- Thelen, K. (2018) Regulating Uber: the politics of the platform economy in Europe and the United States, Perspectives on Politics, 16(4): 938–53. doi: 10.1017/S1537592718001081 · DOI · Paper page
- Thomas, R.J. (1994) What Machines Can’t Do: Politics and Technology in the Industrial, Los Angeles, CA and London: University of California Press.
- Thompson, P. (1990) Crawling from the wreckage: the labour process and the politics of production, in D. Knights and H. Willmott (eds) Labour Process Theory, London: Palgrave Macmillan, pp 95–124.
- Thompson, P. (2010) The capitalist labour process: concepts and connections, Capital & Class, 34(1): 7–14.
- Thompson, P. (2013) Financialization and the workplace: extending and applying the disconnected capitalism thesis, Work, Employment and Society, 27(3): 472–88. doi: 10.1177/0950017013479827 · DOI
- Thompson, P. (2020) Capitalism, technology and work: interrogating the tipping point thesis, The Political Quarterly, 91(2): 299–309. doi: 10.1111/1467-923X.12787 · DOI
- Thompson, P. and Smith, C. (2009) Labour power and labour process: contesting the marginality of the sociology of work, Sociology, 43(5): 913–30. doi: 10.1177/0038038509340728 · DOI
- Thompson, P. and Smith, C. (2017) Capital and the labour process, I. Schmidt and C. Fanelli (eds) Reading ‘Capital’ Today, London: Pluto Press, pp 116–37.
- Vidal, M. (2020) Contradictions of the labour process, worker empowerment and capitalist inefficiency, Historical Materialism, 28(2): 170–204. doi: 10.1163/1569206X-00001792 · DOI
- Wajcman, J. (2017) Automation: is it really different this time?, British Journal of Sociology, 68(1): 119–27. doi: 10.1111/1468-4446.12239 · DOI · Paper page
- Williams, R. (2019) The social shaping of technology, in T. Pittinsky (ed) Science, Technology, and Society: New Perspectives and Directions, Cambridge: Cambridge University Press, pp 138–62.
- Wood, A., Graham, M., Lehdonvirta, V. and Hjorth, I. (2019) Networked but commodified: the (dis)embeddedness of digital labour in the gig economy, Sociology, 53(5): 931–50. doi: 10.1177/0038038519828906 · DOI · Paper page
- Wood, A.J. (2020) Despotism on Demand: How Power Operates in the Flexible Workplace, Ithaca, NY: Cornell University Press.
Cited by
New social relations of digital technology and the future of work: Beyond technological determinism
Joyce, S., Umney, C., Whittaker, X., & Stuart, M. (2023) · New Technology, Work and Employment · doi:10.1111/ntwe.12276 · Cited by 97
Between control and participation: The politics of algorithmic management
Krzywdzinski, M., Schneiß, D., & Sperling, A. (2025) · New Technology, Work and Employment · doi:10.1111/ntwe.12293 · Cited by 74
Metadata
- Authors
- Thompson, P., & Laaser, K.
- Affiliations
- University of Stirling, UK
- Brandenburg University of Technology Cottbus–Senftenberg, Germany and University of Stirling, UK
- Venue
- Work in the Global Economy
- Publisher
- Bristol University Press
- Published
- 2021-10
- Volume
- 1
- Issue
- 1-2
- Pages
- 139-159
- ISSN
- 2732-4176
- Cited by
- 44
- References
- 4
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.