Understanding Inertia in an Industrial Context
Abstract
International audience
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Customers prefer to stay with the existing service provider instead of exploring new options.
“Thus, the customers prefer to stay with the existing service provider instead of exploring new options (Bodet 2008; Bozzo 2002; Picón et al. 2014).”
From Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia (2022) · cites this paper as Bozzo 2002
The first perspective on customer inertia is associated with lack of attractive alternatives, and the second describes inertia as a function of customers' passivity, inactivity, and non-conspicuousness.
“The first perspective on customer inertia has been associated with lack of attractive alternatives (Bozzo 2002; Colgate and Lang 2001) and the second described inertia as a function of customers’ passivity, inactivity, and non-conspicuousness (White and Yanamandram 2007).”
From Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia (2022) · cites this paper as Bozzo 2002
Cited by
Sorted by citations
Switching barriers in business‐to‐business services: a qualitative study
Yanamandram, V., & White, L. (2006) · International Journal of Service Industry Management · doi:10.1108/09564230610656980 · Cited by 187 · see citing works
Why customers stay: reasons and consequences of inertia in financial services
White, L., & Yanamandram, V. (2004) · Managing Service Quality: An International Journal · doi:10.1108/09604520410528608 · Cited by 124 · see citing works
A model of customer retention of dissatisfied business services customers
White, L., & Yanamandram, V. (2007) · Managing Service Quality: An International Journal · doi:10.1108/09604520710744317 · Cited by 99 · see citing works
Kautish, P., Khare, A., & Sharma, R. (2022) · Journal of Marketing Analytics · doi:10.1057/s41270-021-00134-7 · Cited by 25 · see citing works
- Authors
- Bozzo, C.
- Venue
- Journal of Customer Behaviour
- Publisher
- Westburn Publishers
- Published
- 2002-09-01
- Volume
- 1
- Issue
- 3
- Pages
- 335-355
- ISSN
- 1475-3928 (ISSN-L)
- 0000-0000
- OpenAlex
- W2953956360
- Cited by
- 49
- References
- 0
- Citations by year
- 2025: 1 · 2023: 1 · 2022: 2 · 2021: 2 · 2020: 2 · 2019: 4 · 2018: 4 · 2017: 1 · 2016: 2 · 2015: 4 · 2014: 3 · 2013: 1 · 2012: 2
- FWCI
- 2.22
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Customer Behaviour (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- HAL (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- inertia, industrial customers, consumer behavior
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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