The Identity Crisis of Osteoarthritis in General Practice: A Qualitative Study Using Video-Stimulated Recall
Open accessAbstract
PURPOSE: Patients and doctors report marked disenchantment with primary care consultation experiences relating to osteoarthritis. This study aimed to observe and analyze interactions between general practitioners (GPs) and patients presenting with osteoarthritis (OA) to identify how to improve care for OA. METHODS: We conducted an observational study in general practices in the United Kingdom using video-recorded real-life consultations of unselected patients and their GPs. Postconsultation interviews were conducted using video-stimulated recall. Both consultations and interviews were analyzed thematically. RESULTS: Three key themes were identified in an analysis of 19 OA consultations and the matched GP and patient interviews: complexity, dissonance, and prioritization. The topic of osteoarthritis arises in the consultation in complex contexts of multimorbidity and multiple, often not explicit, patient agendas. Dissonance between patient and doctor was frequently observed and reported; this occurred when GPs normalized symptoms of OA as part of life and reassured patients who were not seeking reassurance. GPs used wear and tear in preference to osteoarthritis or didn't name the condition at all. GPs subconsciously made assumptions that patients did not consider OA a priority and that symptoms raised late in the consultation were not troublesome. CONCLUSIONS: The lack of a clear illness profile results in confusion between patients and doctors about what OA is and its priority in the context of multimorbidity. This study highlights generic communication issues regarding the potential negative consequences of unsought reassurance and the importance of validation of symptoms and raises new arguments for tackling OA's identity crisis by developing a clearer medical language with which to explain OA.
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Using dismissive or reassuring terms over factual explanations and empathy can be interpreted by patients as the GP trivialising their problem and lacking interest in their debilitating symptoms.
“However, using dismissive or reassuring terms over factual explanations and empathy can be interpreted by patients as the GP trivialising their problem [18,30,33] and lacking interest in their debilitating symptoms [30,34].”
A UK study found limited time (13 min) and the presence of multiple co-morbidities (3 conditions on average) led to GPs spending minimal time on OA management and prioritising other conditions they perceived as greater threats to patient health.
“A UK study found limited time (13 min) and the presence of multiple co-morbidities (3 conditions on average) led to GPs spending minimal time on OA management and prioritising other conditions they perceived as greater threats to patient health [33].”
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- Authors
- Paskins, Z., Sanders, T., Croft, P. R., & Hassell, A. B.
- Affiliations
- Arthritis Research UK (GB)
- University of Sheffield (GB)
- Keele University (GB)
- Venue
- The Annals of Family Medicine
- Publisher
- Annals of Family Medicine
- Published
- 2015-11-01
- Volume
- 13
- Issue
- 6
- Pages
- 537-544
- ISSN
- 1544-1709 (ISSN-L)
- 1544-1717
- PMC
- PMC4639379
- OpenAlex
- W2191728955
- Cited by
- 56
- References
- 31
- Citations by year
- 2026: 2 · 2025: 5 · 2024: 4 · 2023: 1 · 2022: 7 · 2021: 5 · 2020: 10 · 2019: 2 · 2018: 8 · 2017: 8 · 2016: 3 · 2015: 1
- FWCI
- 12.16
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Locations
- The Annals of Family Medicine (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- White Rose Research Online (University of Leeds, The University of Sheffield, University of York) (submittedVersion)
- Northumbria Research Link (Northumbria University) (submittedVersion)
- Funders
- National Institute for Health and Care Research (NF-SI-0509-10183, RP-PG-0407-10386)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › General Health Professions › Primary Care and Health Outcomes
- Health Sciences › Medicine › Pharmacology › Musculoskeletal pain and rehabilitation
- Keywords
- osteoarthritis, general practice, physician-patient communication, primary care visits, multimorbidity, reassurance, symptom validation, medical language, illness identity, video-stimulated recall
- MeSH terms
- Aged, Aged, 80 and over, Attitude of Health Personnel, Female, United Kingdom, Humans, Male, Middle Aged, Osteoarthritis, Physician-Patient Relations, Mental Recall, Referral and Consultation, Video Recording, Patient Satisfaction, Qualitative Research, General Practitioners, General Practice
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