Cited by 56Patient-Provider Communication in HealthcarePrimary Care and Health OutcomesMusculoskeletal pain and rehabilitation

The Identity Crisis of Osteoarthritis in General Practice: A Qualitative Study Using Video-Stimulated Recall

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Paskins, Z., Sanders, T., Croft, P. R., Hassell, A. B.·2015·The Annals of Family Medicine

Abstract

PURPOSE: Patients and doctors report marked disenchantment with primary care consultation experiences relating to osteoarthritis. This study aimed to observe and analyze interactions between general practitioners (GPs) and patients presenting with osteoarthritis (OA) to identify how to improve care for OA. METHODS: We conducted an observational study in general practices in the United Kingdom using video-recorded real-life consultations of unselected patients and their GPs. Postconsultation interviews were conducted using video-stimulated recall. Both consultations and interviews were analyzed thematically. RESULTS: Three key themes were identified in an analysis of 19 OA consultations and the matched GP and patient interviews: complexity, dissonance, and prioritization. The topic of osteoarthritis arises in the consultation in complex contexts of multimorbidity and multiple, often not explicit, patient agendas. Dissonance between patient and doctor was frequently observed and reported; this occurred when GPs normalized symptoms of OA as part of life and reassured patients who were not seeking reassurance. GPs used wear and tear in preference to osteoarthritis or didn't name the condition at all. GPs subconsciously made assumptions that patients did not consider OA a priority and that symptoms raised late in the consultation were not troublesome. CONCLUSIONS: The lack of a clear illness profile results in confusion between patients and doctors about what OA is and its priority in the context of multimorbidity. This study highlights generic communication issues regarding the potential negative consequences of unsought reassurance and the importance of validation of symptoms and raises new arguments for tackling OA's identity crisis by developing a clearer medical language with which to explain OA.

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Authors
Paskins, Z., Sanders, T., Croft, P. R., & Hassell, A. B.
Affiliations
  • Arthritis Research UK (GB)
  • University of Sheffield (GB)
  • Keele University (GB)
Venue
The Annals of Family Medicine
Published
2015-11-01
Volume
13
Issue
6
Pages
537-544
ISSN
  • 1544-1709 (ISSN-L)
  • 1544-1717
OpenAlex
W2191728955
Cited by
56
References
31
Citations by year
2026: 2 · 2025: 5 · 2024: 4 · 2023: 1 · 2022: 7 · 2021: 5 · 2020: 10 · 2019: 2 · 2018: 8 · 2017: 8 · 2016: 3 · 2015: 1
FWCI
12.16
Type
journal article
Language
en
Open access
Locations
  • The Annals of Family Medicine (publishedVersion)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
  • White Rose Research Online (University of Leeds, The University of Sheffield, University of York) (submittedVersion)
  • Northumbria Research Link (Northumbria University) (submittedVersion)
Funders
National Institute for Health and Care Research (NF-SI-0509-10183, RP-PG-0407-10386)
Topics
  • Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
  • Health Sciences › Health Professions › General Health Professions › Primary Care and Health Outcomes
  • Health Sciences › Medicine › Pharmacology › Musculoskeletal pain and rehabilitation
Keywords
osteoarthritis, general practice, physician-patient communication, primary care visits, multimorbidity, reassurance, symptom validation, medical language, illness identity, video-stimulated recall
MeSH terms
Aged, Aged, 80 and over, Attitude of Health Personnel, Female, United Kingdom, Humans, Male, Middle Aged, Osteoarthritis, Physician-Patient Relations, Mental Recall, Referral and Consultation, Video Recording, Patient Satisfaction, Qualitative Research, General Practitioners, General Practice

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