Cited by 167Mental Health Treatment and AccessPsychiatric care and mental health servicesPsychology and Mental Health

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‘You’re on the waiting list’: An interpretive phenomenological analysis of young adults’ experiences of waiting lists within mental health services in the UK

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Punton, Georgia, Dodd, Alyson L., McNeill, Andrew·2022·PLOS ONE

DOI 10.1371/journal.pone.0265542PMC PMC8932552

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Abstract

Waiting lists in mental health services are currently considered too long. Lengthy waits of up to 18 weeks are commonly reported in the UK. Waiting lists have long been associated with a variety of negative psychological responses, however there is little understanding behind young adults’ personal experiences of such delays within mental health services. The current study aimed to explore young adults’ experiences of waiting lists in mental healthcare in the UK. Seven young adults were interviewed in the current study (aged 19–22). Interpretive phenomenological analysis was utilised to explore participant accounts. Three super-ordinate themes were generated: Reliance on Alternative Methods of Support; Inability to Function Sufficiently; and Emergence of Negative Beliefs, Emotions and Thoughts. Participants primarily reported a variety of negative psychological and behavioural consequences associated with waiting lists in mental health services, as well as exacerbated existing physical and psychological health issues. In accordance with the limited number of previous studies, waiting lists are considered by patients to be barriers to mental health support and intervention. Future direction is advised.

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Authors: Punton, G., Dodd, A. L., & McNeill, A.
Affiliations: Northumbria University (GB)
Corresponding author: Punton, Georgia
ORCID: Punton, Georgia
Dodd, Alyson L.
McNeill, Andrew
Venue: PLOS ONE
Publisher: Public Library of Science (PLoS)
Published: 2022-03-18
Volume: 17
Issue: 3
Pages: e0265542
ISSN: 1932-6203 (ISSN-L)
DOI: 10.1371/journal.pone.0265542
PMC: PMC8932552
OpenAlex: W4220983246
Cited by: 167
References: 73
Citations by year: 2026: 50 · 2025: 52 · 2024: 34 · 2023: 27 · 2022: 4
FWCI: 27.64
Type: journal article
Language: en
Open access: gold
doi.org
Licence: cc-by
creativecommons.org/licenses/by/4.0/ (vor)
Locations: PLoS ONE (publishedVersion, cc-by)
PubMed Central (publishedVersion, cc-by)
PubMed (publishedVersion)
Northumbria Research Link (Northumbria University) (acceptedVersion)
DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Durham Research Online (Durham University) (submittedVersion, cc-by)
Topics: Health Sciences › Medicine › Psychiatry and Mental health › Mental Health Treatment and Access
Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
Social Sciences › Psychology › Clinical Psychology › Psychology and Mental Health
Keywords: waiting lists, mental health services, young adults, patient experience, treatment delay, psychological impact, barriers to mental health care, access to mental health care
MeSH terms: United Kingdom, Humans, Mental Health, Mental Health Services, Waiting Lists, Young Adult

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‘You’re on the waiting list’: An interpretive phenomenological analysis of young adults’ experiences of waiting lists within mental health services in the UK

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