Cited by 6Educational Strategies and EpistemologiesMisinformation and Its ImpactsInformation Retrieval and Search Behavior

The DOI matches its Crossref record; 56 of the 56 references it cites were found in a registry or an index; 3 of the 52 sources its claims cite were checked for support.

When the source is a bot: How people adapt their evaluation strategies to assess AI-generated content

Open access
Dabran-Zivan, Shakked, Klein-Avraham, Inbal, Baram-Tsabari, Ayelet·2026·PLOS One

Abstract

Generative artificial intelligence (GenAI) blurs the boundaries between expert and non-expert sources, as it increasingly distributes and creates scientific content. This study examines how individuals adapt evaluation strategies, including content and source evaluation, and corroboration, when using GenAI versus a search engine. Based on performance tasks in which participants evaluated science-related socio-scientific dilemmas and follow-up interviews with 30 adult participants from diverse educational backgrounds, findings reveal that users employed these strategies on both platforms but adapted them in distinct ways. We identified two evaluation strategies that emerged as analytical constructs from the qualitative data. First, to corroborate output, participants frequently used a strategy we titled ‘representation evaluation,’ assessing whether GenAI accurately summarized its sources rather than verifying source agreement independently. Second, participants also applied ‘meta source evaluation,’ relying on their familiarity with sources provided by GenAI instead of directly evaluating the sources themselves. Although all participants engaged in dialogue with the chat, they did not leverage the bot’s dialogue capabilities to assess credibility, and many relied on a “machine heuristic”, assuming GenAI’s inherent correctness, reflecting a well-documented over-trust in automated systems. This research underscores the importance of developing and assessing critical evaluation skills for navigating AI-generated scientific information. Specifically, it extends existing models of online information evaluation to contexts mediated by artificial intelligence.

Overview

AI snapshot

Written from the paper’s full text.

TL;DR

This qualitative study examines how 30 adults evaluated science-related socio-scientific dilemmas using Bing-Chat versus Google Search. It identifies adapted evaluation strategies—representation evaluation and meta-source evaluation—alongside persistent biases, especially machine heuristic in the GenAI condition.

Key findings

  • Content evaluation was similar across platforms: 25 of 30 participants assessed plausibility/prior knowledge on Google, and 27 of 30 did so on Bing-Chat; none proactively sought scientific consensus during the tasks.
  • For corroboration on Bing-Chat, half of participants clicked the sources provided to check whether the AI accurately summarized them, a strategy the authors call “representation evaluation,” rather than independently verifying source agreement.
  • Source evaluation shifted to “meta-source evaluation”: 12 of 30 judged Bing-Chat by the appropriateness or familiarity of the sources it cited without directly evaluating those sources; all 30 engaged in dialogue with the chat but did not use dialogue to assess credibility.
  • The same 16 participants showed confirmation bias on both platforms, while a dozen displayed the machine heuristic only when using Bing-Chat.

Methods

  • Qualitative design combining two Zoom performance tasks, observation, and hour-long semi-structured interviews with 30 adult participants from diverse educational, scientific, and algorithmic backgrounds; data were collected 19/06/2023–20/08/2023.
  • Participants evaluated two socio-scientific issue vignettes—a shared detox-diet task and a self-selected topic from ten options—using Bing-Chat and Google Search in counterbalanced order, with recommendations requested three times per task.
  • Reflexive thematic analysis in ATLAS.ti used directed and conventional coding, triangulating observation and interview data, with peer debriefing and consensus meetings.

Limitations

  • The paper states that interpretive coding reflects researchers’ analytic lenses; the lab setting may increase effort and expectation bias; much data rely on self-reports; the small sample does not support generalization; most participants had little prior GenAI experience; and the single-country, narrow-age sample limits transferability.
  • The paper also states that Bing-Chat’s specific affordances limit generalizability to other GenAI systems and that it cannot draw conclusions about correlations between scientific/algorithmic knowledge and evaluation ability.
  • Evident from the text: the 2023 data and platform-specific findings may not reflect current GenAI interfaces or citation behaviors, and the study reports no quantitative comparative tests of platform effects.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1371/journal.pone.0345300

Cites

56 of 56 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

3 of 52 cited sources checked · 2 supported · 0 flagged · accuracy not yet measured

Show all 75 claims

  • Probably not a substantial claim. 56
  • It may state two separate claims as one. 56
  • The quote only partly states this claim. 1
99 of 99
  • The paper relies on this without support.

    Traditional models of credibility evaluation were developed for human-authored, source-transparent contexts, where cues such as identifiable authorship, institutional affiliation, or peer review help readers assess trustworthiness.

    “Traditional models of credibility evaluation were developed for human-authored, source-transparent contexts, where cues such as identifiable authorship, institutional affiliation, or peer review help readers assess trustworthiness.”
  • The paper relies on this without support.

    When information is produced or mediated by AI systems, the origins of data, the reasoning processes, and the identity of the 'source' are often opaque.

    “When information is produced or mediated by AI systems, the origins of data, the reasoning processes, and the identity of the “source” are often opaque.”
  • The paper relies on this without support.

    Studies examining the evaluation strategies used by people when engaging with GenAI are rare.

    “While research has investigated how people evaluate GenAI based on its fairness, responsibility, and transparency [10], studies examining the evaluation strategies used by people when engaging with GenAI are rare.”
  • The paper relies on this without support.

    Bing-Chat represents a generative-AI system that synthesizes and attributes information within a conversational interface, presenting its cited sources directly to the user, whereas Google Search functions as a retrieval platform that requires users to locate, navigate, and evaluate multiple external sources independently.

    “Bing-Chat represents a generative-AI system that synthesizes and attributes information within a conversational interface, presenting its cited sources directly to the user, whereas Google Search functions as a retrieval platform that requires users to locate, navigate, and evaluate multiple external sources independently.”
  • The paper relies on this without support.

    In both environments, users have access to sources, yet the modes of interaction and presentation differ substantially.

    “In both environments, users have access to sources, yet the modes of interaction and presentation differ substantially.”
  • The paper relies on this without support.

    GenAI systems differ in citation behavior, transparency, and interface design, which may influence users’ evaluation processes.

    “GenAI systems differ in citation behavior, transparency, and interface design, which may influence users’ evaluation processes.”
  • The paper relies on this without support.

    The source of information in GenAI is the GenAI itself, and its training data and content creation processes are often unknown to users.

    “The emergence of GenAI, however, presents a challenge to these strategies, since the source of the information is the GenAI itself, and its training data and content creation processes are often unknown to the users.”
  • The paper relies on this without support.

    Google's centrality as a global information retrieval tool makes participants' performance within Google a valid baseline for comparison.

    “Given Google’s centrality as a global information retrieval tool, we use participants’ performance within this technology as a baseline.”
  • The paper relies on this without support.

    Bing-Chat does not necessarily verify the reliability of the sources it provides.

    “even though the technology does not necessarily verify their reliability.”
  • The paper relies on this without support.

    The GenAI system's source is algorithmic and partly opaque.

    “reflecting efforts to interpret information within a system where the “source” was algorithmic and partly opaque.”
  • The paper relies on this without support.

    ChatGPT typically provides no citations at all.

    “a feature not shared by all GenAI systems (e.g., ChatGPT, which typically provides no citations at all).”
  • The paper relies on this without support.

    Google increasingly presents knowledge graphs, displaying content directly on the search page using AI.

    “as Google increasingly presents knowledge graphs, displaying content directly on the search page using AI.”
  • The paper relies on this without support.

    Participants’ self-reports accurately reflect their internal information evaluation processes.

    “a significant portion of the data is based on the participants’ self-reports regarding their information evaluation processes.”
13 of 13

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Credibility transfer is described in opposite directions

    Minor

    The discussion first says participants used the perceived credibility of cited sources to judge Bing-Chat. It then describes credibility flowing from the AI interface to those sources, reversing the stated direction of the evaluation.

1 of 1

Citations

Cites

Flagged first, then by citations

Show all 44 references

Research works printed but not linked: 11

  1. D Kahneman, 2011, Thinking, fast and slow
  2. Author. 26th Annual Conference of the ISCA; 2024.
  3. Author, 2024, J Res Sci Teach
  4. W Holmes, 2023, Guidance for generative AI in education and research
  5. J Rudolph, 2023, War of the chatbots: Bard, Bing Chat, ChatGPT, Ernie and beyond. The new AI gold rush and its impact on higher education, J Appl Learn Teach, 6, 364
  6. Author. Public Communication of Science and Technology (PCST) China Symposium 2024; 2024.
  7. S Passi, 2022, Overreliance on AI: literature review
  8. VN Anney, 2014, Ensuring the quality of the findings of qualitative research: looking at trustworthiness criteria, JETERAPS, 5, 272
  9. Author, 2024, JCOM
  10. Author. The 75th Annual International Communication Association (ICA) Conference; 2025.
  11. Author, 2024, J Res Sci Teach

Cited by

Sorted by citations

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Metadata

Authors
Dabran-Zivan, S., Klein-Avraham, I., & Baram-Tsabari, A.
Affiliations
Technion – Israel Institute of Technology (IL)
Venue
PLOS One
Published
2026-03-30
Volume
21
Issue
3
Pages
e0345300
ISSN
1932-6203 (ISSN-L)
OpenAlex
W7143322068
Cited by
6
References
44
Citations by year
2026: 6
FWCI
34.00
Type
journal article
Language
en
Open access
Locations
  • PLoS ONE (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Funders
Niedersächsisches Ministerium für Wissenschaft und Kultur (11-76251-2345/2021 (ZN 3854)])
Topics
  • Social Sciences › Psychology › Developmental and Educational Psychology › Educational Strategies and Epistemologies
  • Social Sciences › Sociology and Political Science › Misinformation and Its Impacts
  • Physical Sciences › Computer Science › Information Systems › Information Retrieval and Search Behavior
Keywords
generative AI, AI-generated content, source evaluation, corroboration, machine heuristic, chatbots, critical evaluation skills, search engines
MeSH terms
Intelligent Systems, Generative Artificial Intelligence, Adult, Artificial Intelligence, Female, Humans, Male

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