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Cited by 600Policing Practices and PerceptionsCriminal Justice and PenologyPublic Policy and Administration Research

The DOI matches its Crossref record; 28 of the 28 references it cites were found in a registry or an index.

Public Satisfaction With Police: Using Procedural Justice to Improve Police Legitimacy

Hinds, Lyn, Murphy, Kristina·2007·Australian & New Zealand Journal of Criminology
DOI 10.1375/acri.40.1.27
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Abstract

Policing research and theory emphasises the importance of supportive relationships between police and the communities they serve in increasing police effectiveness in reducing crime and disorder. A key reason people support police is that they view police as legitimate. The existing research literature, primarily from the United States, indicates that the most important factor in public assessments of police legitimacy is procedural justice. The present study is the first in an Australian jurisdiction to examine the effect of procedural justice and police legitimacy on public satisfaction with police. Using responses to a large postal survey (n = 2611), findings show that people who believe police use procedural justice when they exercise their authority are more likely to view police as legitimate, and in turn are more satisfied with police services. This study differs to US-based research in the greater importance of people's evaluations of instrumental factors in judgments of police legitimacy. The findings are important as they confirm that people's assessments of fair and effective policing in Australia will be enhanced by policing strategies that emphasise the use of procedural justice in encounters with the public.

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Crossref · 10.1375/acri.40.1.27

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Research works printed but not linked: 2

  1. Arbuckle J., 1999, Amos 4.0 user's guide
  2. Tyler T.R., 2000, Hofstra Law Review, 28, 707

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Metadata

Authors
Hinds, L., & Murphy, K.
Corresponding author
Hinds, Lyn
ORCID
Murphy, Kristina
Venue
Australian & New Zealand Journal of Criminology
Publisher
SAGE Publications
Published
2007-04
Volume
40
Issue
1
Pages
27-42
ISSN
  • 0004-8658 (ISSN-L)
  • 1837-9273
DOI
10.1375/acri.40.1.27
OpenAlex
W2170726881
Cited by
594
References
28
Citations by year
2026: 18 · 2025: 26 · 2024: 57 · 2023: 39 · 2022: 41 · 2021: 31 · 2020: 66 · 2019: 33 · 2018: 39 · 2017: 39 · 2016: 41 · 2015: 49 · 2014: 31 · 2013: 32 · 2012: 14
FWCI
41.40
Type
journal article
Language
en
Open access
closed
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations
  • Australian & New Zealand Journal of Criminology (publishedVersion)
  • ANU Open Research (Australian National University) (submittedVersion)
  • Griffith Research Online (submittedVersion)
Topics
  • Social Sciences › Political Science and International Relations › Policing Practices and Perceptions
  • Social Sciences › Law › Criminal Justice and Penology
  • Social Sciences › Public Administration › Public Policy and Administration Research
Keywords
procedural justice, police legitimacy, police satisfaction, police-community relations, police authority, public perceptions of policing

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