Cited by 134Interprofessional Education and CollaborationPatient Satisfaction in HealthcareHealthcare Quality and Management

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Team-Based Care and Patient Satisfaction in the Hospital Setting: A Systematic Review

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Will, Kristen K, Johnson, Melissa L, Lamb, Gerri·2019·Journal of Patient-Centered Research and Reviews

DOI 10.17294/2330-0698.1695PMC PMC6676761

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Abstract

PURPOSE: Limited research examining the relationship between team-based models of care and patient satisfaction in the hospital setting is available. The purpose of this literature review was to explore this relationship as well as the relationships between team composition, team-based interventions, patient satisfaction, and other outcomes of care when measured as part of the study. METHODS: A systematic appraisal of research studies published through February 2017 was conducted using PubMed, Cochrane Library, CINAHL, Embase, Ovid, gray literature and Google Scholar. Inclusion criteria were 1) experimental (randomized control trials), quasi-experimental, or non-experimental (cross-sectional) study design; 2) team-based care interventions; 3) hospital setting; 4) patient satisfaction measured as an outcome; and 5) published in English. RESULTS: The literature search yielded 15,247 citations. In total, 142 articles were retrieved for full-text screening; 21 studies met inclusion criteria. Overall, 57% of the studies identified a statistically significant improvement in patient satisfaction associated with team-based care. Team-based care interventions ranged from single team activities such as multidisciplinary rounds to comprehensive team-based models of care. Patient satisfaction scores were greater with teams that had more than two professions and more comprehensive team-based models. About one-quarter of studies that measured patient satisfaction and at least one additional outcome demonstrated improvement in both. CONCLUSIONS: Team-based care may positively affect patient satisfaction. Team composition and type of team intervention appears to influence the strength of the relationship. Improvements in satisfaction are not consistently accompanied by improvements in other outcomes.

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Authors: Will, K. K., Johnson, M. L., & Lamb, G.
Affiliations: Arizona State University (US)
Corresponding author: Will, Kristen K
ORCID: Will, Kristen K
Lamb, Gerri
Venue: Journal of Patient-Centered Research and Reviews
Publisher: Aurora Health Care, Inc.
Published: 2019-04-29
Volume: 6
Issue: 2
Pages: 158-171
ISSN: 2330-068X (ISSN-L)
2330-0698
DOI: 10.17294/2330-0698.1695
PMC: PMC6676761
OpenAlex: W2942864331
Cited by: 134
References: 49
Citations by year: 2026: 14 · 2025: 26 · 2024: 31 · 2023: 21 · 2022: 20 · 2021: 13 · 2020: 8 · 2019: 1
FWCI: 1.93
Type: journal article
Language: en
Open access: diamond
doi.org
Locations: Journal of patient-centered research and reviews (publishedVersion)
Europe PMC (PubMed Central) (publishedVersion)
PubMed Central (publishedVersion)
PubMed (publishedVersion)
DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics: Health Sciences › Health Professions › General Health Professions › Interprofessional Education and Collaboration
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Quality and Management
Keywords: team-based care, patient satisfaction, hospital care, team composition, multidisciplinary rounds, interprofessional collaboration, patient-centered care

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Team-Based Care and Patient Satisfaction in the Hospital Setting: A Systematic Review

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