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Cited by 17Digital Economy and Work TransformationSharing Economy and PlatformsDigital Platforms and Economics

The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.

Service Quality in the Gig Economy: Empirical Evidence about Driving Quality at Uber

Open access
Athey, Susan, Castillo, Juan Camilo, Chandar, Bharat·2019·SSRN Electronic Journal
DOI 10.2139/ssrn.3499781
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Overview

Integrity signals

Registry

Crossref · 10.2139/ssrn.3499781

Cites

2 of 2 references verified0 citation errors · 0 not checkable

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Claims the paper makes

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Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • A score can only be applied if an added value is given, if data utilization is comprehensible, or at least drivers cannot be disadvantaged.

    “Such a score can only be applied if an added value is given, if the utilization of the data is comprehensible, or at least drivers can not be disadvantaged. (Athey et al., 2019; Bossauer et al., 2020).”

    From Trust-Building in Peer-to-Peer Carsharing: Design Case Study for Algorithm-Based Reputation Systems (2024) · cites this paper as Athey et al., 2019

Citations

Cites

Flagged first, then by citations

Research works printed but not linked: 31

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  9. Cody Cook, The Gender Earnings Gap in the Gig Economy: Evidence from over a Million Rideshare Drivers, The Review of Economic Studies, 11, 2210
  10. Chrysanthos Dellarocas, 2006, Reputation mechanisms, Handbook on Economics and Information Systems, 629, 10.1016/S1574-0145(06)01013-0 · DOI
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  17. Jin, 2003, The Effect of Information on Product Quality: Evidence from Restaurant Hygiene Grade Cards, The Quarterly Journal of Economics, 118, 409, 10.1162/003355303321675428 · DOI
  18. Yizhou Jin, How to Prevent Traffic Accidents: Moral Hazard, Inattention, and Behavioral Data
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  20. Jonathan T Kolstad, 2013, Information and Quality When Motivation Is Intrinsic: Evidence from Surgeon Report Cards, American Economic Review, 103, 2875, 10.1257/aer.103.7.2875 · DOI
  21. Meng Liu, 2021, Do Digital Platforms Reduce Moral Hazard? The Case of Uber and Taxis, Management Science, 67, 4665, 10.1287/mnsc.2020.3721 · DOI
  22. Michael Luca, 2016, Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud, Management Science, 62, 3412, 10.1287/mnsc.2015.2304 · DOI · Paper page
  23. W M Macharia, 1992, An overview of interventions to improve compliance with appointment keeping for medical services, JAMA, 267, 1813, 10.1001/jama.1992.03480130129038 · DOI
  24. Dina Mayzlin, 2014, Promotional Reviews: An Empirical Investigation of Online Review Manipulation, American Economic Review, 104, 2421, 10.1257/aer.104.8.2421 · DOI · Paper page
  25. Chris Nosko, 2015, The limits of reputation in platform markets: An empirical analysis and field experiment
  26. Davide Proserpio, 2017, Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews, Marketing Science, 36, 645, 10.1287/mksc.2017.1043 · DOI
  27. Paul Resnick, 2002, Trust among strangers in internet transactions: Empirical analysis of ebay's reputation system, The Economics of the Internet and Ecommerce, 11, 23
  28. 2006, trolled experiment, Experimental economics, 9, 79
  29. Jen Shang, 2009, A Field Experiment in Charitable Contribution: The Impact of Social Information on the Voluntary Provision of Public Goods, The Economic Journal, 119, 1422, 10.1111/j.1468-0297.2009.02267.x · DOI
  30. Richard H Thaler, 2009, Nudge: Improving decisions about health, wealth, and happiness
  31. Georgios Zervas, 2021, A first look at online reputation on Airbnb, where every stay is above average, Marketing Letters, 32, 1, 10.1007/s11002-020-09546-4 · DOI

Cited by

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Metadata

Authors
Athey, S., Castillo, J. C., & Chandar, B.
Affiliations
  • Stanford University (US)
  • University of Pennsylvania (US)
Corresponding author
Castillo, Juan Camilo
ORCID
Venue
SSRN Electronic Journal
Publisher
Elsevier BV
Published
2019
ISSN
1556-5068 (ISSN-L)
DOI
10.2139/ssrn.3499781
OpenAlex
W3004313241
Cited by
17
References
2
Citations by year
2024: 5 · 2023: 6 · 2021: 1 · 2020: 1 · 2019: 2
Type
posted content
Language
en
Open access
Locations
SSRN Electronic Journal (publishedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Digital Economy and Work Transformation
  • Social Sciences › Business, Management and Accounting › Marketing › Sharing Economy and Platforms
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
Keywords
gig economy, service quality, ride-hailing, Uber, online marketplaces, quality control mechanisms, nudging, incentives, driver behavior, telemetry data, randomized experiments

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