Cited by 8,981Public Policy and Administration ResearchPublic Administration and GovernanceSocial Policy and Reform Studies

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Street-Level Bureaucracy: Dilemmas of the Individual in Public Services

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Lipsky, Michael·1981·Michigan Law Review

DOI 10.2307/1288305

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Abstract

The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.

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Authors: Lipsky, M.
Corresponding author: Lipsky, Michael
Venue: Michigan Law Review
Publisher: JSTOR
Published: 1981-03
Volume: 79
Issue: 4
Pages: 811
ISSN: 0026-2234 (ISSN-L)
DOI: 10.2307/1288305
OpenAlex: W2058869603
Cited by: 8,981
References: 0
Citations by year: 2026: 126 · 2025: 414 · 2024: 492 · 2023: 496 · 2022: 597 · 2021: 628 · 2020: 670 · 2019: 601 · 2018: 458 · 2017: 407 · 2016: 410 · 2015: 403 · 2014: 419 · 2013: 335 · 2012: 314
FWCI: 67.37
Type: journal article
Language: en
Open access: green
www.gbv.de
Locations: Michigan Law Review (publishedVersion)
Ethics
Topics: Social Sciences › Public Administration › Public Policy and Administration Research
Social Sciences › Political Science and International Relations › Public Administration and Governance
Social Sciences › Political Science and International Relations › Social Policy and Reform Studies
Keywords: street-level bureaucracy, public service delivery, human services, bureaucratic control, customer relationships, access to public services, bureaucratic accountability, fiscal crisis, public policy implementation, service delivery reform

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Street-Level Bureaucracy: Dilemmas of the Individual in Public Services

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