The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
An Empirical Analysis of the Impact of Information Capabilities Design on Business Process Outsourcing Performance1
Abstract
Organizations today outsource diverse business processes to achieve a wide variety of business objectives ranging from reduction of costs to innovation and business transformation. We build on the information processing view of the firm to theorize that performance heterogeneity across business process outsourcing (BPO) exchanges is a function of the design of information capabilities (IC) that fit the unique information requirements (IR) of the exchange. Further, we compare performance effects of the fit between IR and IC across dominant categories of BPO relationships to provide insights into the relative benefits of enacting such fit between the constructs. Empirical tests of our hypotheses using survey data on 127 active BPO relationships find a significant increase (decrease) in satisfaction as a result of the fit (misfit) between IR and IC of the relationship. The results have implications for how BPO relationships must be designed and managed to realize significant performance gains. The study also extends the IPV to identify IC that provide the incentives and means to process information in an interfirm relationship.
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Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Organizational Information Requirements, Media Richness and Structural Design
Daft, R. L., & Lengel, R. H. (1986) · Management Science · doi:10.1287/mnsc.32.5.554 · Cited by 9,868
Comparative Economic Organization: The Analysis of Discrete Structural Alternatives
Williamson, O. E. (1991) · Administrative Science Quarterly · doi:10.2307/2393356 · Cited by 7,151
Cited by
Data Analytics, Innovation, and Firm Productivity
Wu, L., Hitt, L., & Lou, B. (2020) · Management Science · doi:10.1287/mnsc.2018.3281 · Cited by 368
Handley, S. M., & Benton, W. C. (2013) · Journal of Operations Management · doi:10.1016/j.jom.2012.12.003 · Cited by 198
Bapna, R., Barua, A., Mani, D., & Mehra, A. (2010) · Information Systems Research · doi:10.1287/isre.1100.0328 · Cited by 147
Self-citationHuang, P.-Y., Pan, S. L., & Ouyang, T. H. (2014) · European Journal of Information Systems · doi:10.1057/ejis.2014.4 · Cited by 95
Ravindran, K., Susarla, A., Mani, D., & Gurbaxani, V. (2015) · Information Systems Research · doi:10.1287/isre.2015.0572 · Cited by 68
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Metadata
- Authors
- Mani, D., Barua, A., & Whinston, A.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2010-03-01
- Volume
- 34
- Issue
- 1
- Pages
- 39-62
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1820171942
- Cited by
- 254
- References
- 3
- FWCI
- 43.58
- Type
- journal article
- Language
- en
- Open access
- closed
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