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A Field Study of Organizational Factors Influencing DSS Success
Abstract
A field study involving 124 organizations, and 378 DSS users, was conducted to ascertain the influence of the user’s task environment on DSS success. Three groups were analyzed in the study: managers, financial and planning analysts (FPA’s), and “others” who were predominantly management scientists or data processing analysts. The study focused on three factors discussed in the MIS literature as potential, but unsubstantiated contributors to DSS success: decision context (degree of problem structure), level of task interdependence (degree of interaction with others), and level of task constraints (degree of decision maker authority and autonomy). There was some evidence that the decision context and the level of task interdependence were moderately related to decision-making success for managers and others. There was very little support found to substantiate a relationship between the level of task constraints and DSS success for any group in the study. The results reaffirmed that the level of top management support, user training, and length of DSS use are important correlates of DSS success.
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Cites
Development of the Job Diagnostic Survey.
Hackman, J. R., & Oldham, G. R. (1975) · Journal of Applied Psychology · doi:10.1037/h0076546 · Cited by 7,246
Cited by
Survey research methodology in management information systems: an assessment
Pinsonneault, A., & Kraemer, K. (1993) · Journal of Management Information Systems · doi:10.1080/07421222.1993.11518001 · Cited by 1,288
Executive Involvement and Participation in the Management of Information Technology
Jarvenpaa, S. L., & Ives, B. (1991) · MIS Quarterly · doi:10.2307/249382 · Cited by 765
Information System Success: Individual and Organizational Determinants
Sabherwal, R., Jeyaraj, A., & Chowa, C. (2006) · Management Science · doi:10.1287/mnsc.1060.0583 · Cited by 685
Sharma, R., & Yetton, P. (2003) · MIS Quarterly · doi:10.2307/30036548 · Cited by 470
A Meta-Analysis of Research on Information Technology Implementation in Small Business
Premkumar, G. (2003) · Journal of Organizational Computing and Electronic Commerce · doi:10.1207/s15327744joce1302_2 · Cited by 444
Metadata
- Authors
- Sanders, G. L., & Courtney, J. F.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 1985-03-01
- Volume
- 9
- Issue
- 1
- Pages
- 77-93
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1498240737
- Cited by
- 428
- References
- 1
- FWCI
- 17.32
- Type
- journal article
- Language
- en
- Open access
- closed
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