The Contingent Effects of Management Support and Task Interdependence on Successful Information Systems Implementation1
Abstract
Management support is considered to be a critical factor in the successful implementation of information systems innovations. The literature suggests a complex relationship between management support and implementation success. However, the empirical literature typically hypothesizes and tests a simple main-effects model. Drawing upon the role of the institutional context and metastructuration actions, we propose a contingent model in which task interdependence moderates the effect of management support on implementation success. A meta-analysis of the empirical literature provides strong support for the model and begins to explain the wide variance in empirical findings. Implications for theory and practice are discussed.
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In comparison to narrative review, meta-analysis provides relatively unbiased, rigorous, and trustworthy inferences.
“In comparison to the narrative review i.e., traditional way of drawing common inferences from the related studies, metaanalysis provides relatively unbiased, rigorous, and trustworthy (Glass 1976; Sharma and Yetton 2003) inferences.”
From Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2019) · cites this paper as Sharma and Yetton 2003
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- Authors
- Sharma, R., & Yetton, P.
- Affiliations
- University of Oklahoma (US)
- The University of Sydney (AU)
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2003-12-01
- Volume
- 27
- Issue
- 4
- Pages
- 533-555
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1757586515
- Cited by
- 470
- References
- 64
- Citations by year
- 2026: 6 · 2025: 7 · 2024: 10 · 2023: 15 · 2022: 25 · 2021: 19 · 2020: 18 · 2019: 21 · 2018: 12 · 2017: 16 · 2016: 24 · 2015: 43 · 2014: 32 · 2013: 28 · 2012: 31
- FWCI
- 40.42
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- MIS Quarterly (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- management support, task interdependence, information system implementation, implementation success, contingent effects, moderating effect, institutional environment, information systems innovation
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