The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
The Relationship Between User Participation and User Satisfaction: An Investigation of Four Contingency Factors
Abstract
User participation has been widely touted by the MIS community as a means to improve user satisfaction within systems development. This claim, however, has not been consistently substantiated in the empirical literature. In seeking to explain such equivocal results, the effects of four contingency factors—task complexity, system complexity, user influence, and userdeveloper communication—on the relationship between user participation and user satisfaction were investigated. As suggested in the literature, this research tests hypotheses that these specific contingency factors should aid in identifying situations where user participation would have a strong relationship with satisfaction. Analysis of 151 independent systems development projects in eight different organizations indicated that user participation has a direct relationship with user satisfaction. In addition, the four contingency factors were found to play key roles on this relationship. Task complexity and system complexity proved to be pure moderators. That is, the strength of the participation-satisfaction relationship depended on the level of these factors. In projects where there was a high level of task complexity or system complexity, the relationship between user participation and user satisfaction was significantly stronger than in projects where task complexity or system complexity was low. User influence and user-developer communication were shown to be independent predictors of user satisfaction. That is, user influence, or user-developer communication, was positively related to user satisfaction regardless of the level of participation. The results help explain the relationship between user participation and user satisfaction by suggesting the nature of the relationship under different sets of conditions. The implications are relevant to systems developers and to academicians seeking to explain how, when, why, and where user participation is needed.
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Cites
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Shannon, C. E. (1948) · Bell System Technical Journal · doi:10.1002/j.1538-7305.1948.tb01338.x · Cited by 88,486
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Cited by
Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003) · Information Systems Research · doi:10.1287/isre.14.2.189.16018 · Cited by 6,479
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008) · Information Systems Research · doi:10.1287/isre.1070.0165 · Cited by 2,060
Crossing to the dark side: examining creators, outcomes, and inhibitors of technostress
Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., & Ragu-Nathan, B. S. (2011) · Communications of the ACM · doi:10.1145/1995376.1995403 · Cited by 608
In Pursuit of Moderation: Nine Common Errors and Their Solutions1
Carte, T. A., & Russell, C. J. (2003) · MIS Quarterly · doi:10.2307/30036541 · Cited by 565
Beyond usability: Designing effective technology implementation systems to promote patient safety
Karsh, B.-T. (2004) · Quality and Safety in Health Care · doi:10.1136/qshc.2004.010322 · Cited by 414
Metadata
- Authors
- McKeen, J. D., Guimaraes, T., & Wetherbe, J. C.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 1994-12-01
- Volume
- 18
- Issue
- 4
- Pages
- 427-451
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W2163950848
- Cited by
- 463
- References
- 6
- FWCI
- 18.34
- Type
- journal article
- Language
- en
- Open access
- closed
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