The DOI matches its Crossref record; 29 of the 29 references it cites were found in a registry or an index.
Business Process Change: A Study of Methodologies, Techniques, and Tools*
Abstract
Growth in Business Process Reengineering (BPR) consulting services has led to a proliferation of methods for conducting BPR. Sifting through vendor promotional hype and identifying a set of techniques and tools that best meets a particular project’s needs can be a daunting task. This article investigates BPR Methods, Techniques, and Tools (MTTs) and places them within an empirically derived reference framework. A comprehensive picture of BPR emerges that includes MTTs that help in reengineering strategy, people, management, structure, and technology dimensions of business processes. A BPR planning approach for customizing this framework based on unique project characteristics is then offered to assist in selecting those BPR project activities and techniques to be emphasized. This flexible framework and comprehensive survey of commonly used BPR techniques and tools forms a knowledge base to improve business process change practice and provides a basis for future BPR research.
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Cites
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The New Industrial Engineering: Information Technology and Business Process Redesign
Davenport, T. H., & Short, J. E. (2011) · DSpace@MIT (Massachusetts Institute of Technology) · Cited by 3,023
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Retrospective reports of strategic‐level managers: Guidelines for increasing their accuracy
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Quality Function Deployment : Integrating Customer Requirements into Product Design
Akao, Y. (1990) · Cited by 1,680
Orlikowski, W. J. (1993) · MIS Quarterly · doi:10.2307/249774 · Cited by 1,512
A Scientific Methodology for MIS Case Studies
Lee, A. S. (1989) · MIS Quarterly · doi:10.2307/248698 · Cited by 1,300
Cited by
Service, value networks and learning
Lusch, R. F., Vargo, S. L., & Tanniru, M. (2010) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-008-0131-z · Cited by 982
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
Jayachandran, S., Sharma, S., Kaufman, P., & Raman, P. (2005) · Journal of Marketing · doi:10.1509/jmkg.2005.69.4.177 · Cited by 966
Winter, M., & Knemeyer, A. M. (2013) · International Journal of Physical Distribution & Logistics Management · doi:10.1108/09600031311293237 · Cited by 368
Business Process Analysis and Optimization: Beyond Reengineering
Vergidis, K., Tiwari, A., & Majeed, B. (2008) · IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews) · doi:10.1109/tsmcc.2007.905812 · Cited by 305
Factors and measures of business process modelling: model building through a multiple case study
Bandara, W., Gable, G. G., & Rosemann, M. (2005) · European Journal of Information Systems · doi:10.1057/palgrave.ejis.3000546 · Cited by 276
Metadata
- Authors
- Kettinger, W. J., Teng, J. T. C., & Guha, S.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 1997-03-01
- Volume
- 21
- Issue
- 1
- Pages
- 55-78
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1737826015
- Cited by
- 985
- References
- 29
- FWCI
- 39.39
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
