The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.
Abstract
In a qualitative investigation of the role of supermarket cashiers, the influence of management, co-workers, and customers over cashiers was analyzed. Customers had immediate influence over cashier...
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Cites
The Discovery of Grounded Theory; Strategies for Qualitative Research
Glaser, B. G., Strauss, A. L., & Strutzel, E. (1968) · Nursing Research · doi:10.1097/00006199-196807000-00014 · Cited by 39,449
The critical incident technique.
Flanagan, J. C. (1954) · Psychological Bulletin · doi:10.1037/h0061470 · Cited by 8,191
Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation
Mills, P. K., & Morris, J. H. (1986) · The Academy of Management Review · doi:10.2307/258392 · Cited by 735
Cited by
Crafting a Job: Revisioning Employees as Active Crafters of Their Work
Wrzesniewski, A., & Dutton, J. E. (2001) · The Academy of Management Review · doi:10.2307/259118 · Cited by 4,965
River Magic: Extraordinary Experience and the Extended Service Encounter
Arnould, E. J., & Price, L. L. (1993) · Journal of Consumer Research · doi:10.1086/209331 · Cited by 2,572
Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net
Van Rooy, D. L., & Viswesvaran, C. (2004) · Journal of Vocational Behavior · doi:10.1016/s0001-8791(03)00076-9 · Cited by 1,007
Groth, M., Hennig-Thurau, T., & Walsh, G. (2009) · Academy of Management Journal · doi:10.5465/amj.2009.44634116 · Cited by 580
Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011) · Journal of Applied Psychology · doi:10.1037/a0021395 · Cited by 350
Metadata
- Authors
- Rafaeli, A.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 1989-06-01
- Volume
- 32
- Issue
- 2
- Pages
- 245-273
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2019822506
- Cited by
- 354
- References
- 3
- FWCI
- 21.20
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS. https://app.cochat.ai/papers/10.2307/256362
- The paper
- Rafaeli, A. (1989). WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS. Academy of Management Journal. https://doi.org/10.2307/256362
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
