The DOI matches its Crossref record; 68 of the 68 references it cites were found in a registry or an index.
Defining Quality: Alternatives and Implications
Abstract
The search for a universal definition of quality has yielded inconsistent results. Such a global definition does not exist; rather, different definitions of quality are appropriate under different circumstances. In this article, we trace the evolution of quality definitions and describe the trade-offs inherent in accepting one definition of quality over another. The implications of using various definitions of quality in future research also are discussed.
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Cites
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A conceptual model of service quality and its implications for future research
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900403 · Cited by 21,645
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Armstrong, J. S., & Georgoff, D. M. (1988) · International Journal of Forecasting · doi:10.1016/0169-2070(88)90019-2 · Cited by 17,894
Competitive Advantage: Creating and Sustaining Superior Performance
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SITGREAVES, R. (1979) · Contemporary Psychology: A Journal of Reviews · doi:10.1037/018882 · Cited by 11,425
Research in Organizational Behavior
Hammer, E. R., Cummings, L. L., & Staw, B. M. (1984) · The Academy of Management Review · doi:10.2307/258300 · Cited by 10,806
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 10,628
Competitive advantage, creating and sustaining superior performance
Weil, K. E. (1985) · LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas) · Cited by 10,284
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Cited by
AIMQ: a methodology for information quality assessment
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002) · Information & Management · doi:10.1016/s0378-7206(02)00043-5 · Cited by 1,611
NELSON, R. R., TODD, P. A., & WIXOM, B. H. (2005) · Journal of Management Information Systems · doi:10.1080/07421222.2005.11045823 · Cited by 998
Organizational impact of system quality, information quality, and service quality
Gorla, N., Somers, T. M., & Wong, B. (2010) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2010.05.001 · Cited by 965
An instrument for measuring TQM implementation for Chinese manufacturing companies
Zhang, Z., Waszink, A., & Wijngaard, J. (2000) · International Journal of Quality & Reliability Management · doi:10.1108/02656710010315247 · Cited by 396
A Contingent View of Quality Management‐The Impact of International Competition on Quality
Das, A., Handfield, R. B., Calantone, R. J., & Ghosh, S. (2000) · Decision Sciences · doi:10.1111/j.1540-5915.2000.tb00938.x · Cited by 331
Metadata
- Authors
- Reeves, C. A., & Bednar, D. A.
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1994-07
- Volume
- 19
- Issue
- 3
- Pages
- 419
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2014947617
- Cited by
- 1,207
- References
- 68
- FWCI
- 74.07
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
