Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 331

The DOI matches its Crossref record; 75 of the 75 references it cites were found in a registry or an index.

A Contingent View of Quality Management‐The Impact of International Competition on Quality

Das, Ajay, Handfield, Robert B., Calantone, Roger J., Ghosh, Soumen·2000·Decision Sciences
DOI 10.1111/j.1540-5915.2000.tb00938.x
Open this paper in CoChat — free account

Abstract

Much of the research on quality practices and performance reflects a resource‐based perspective of the firm, dealing primarily with internal issues of managerial and technological competence in developing and executing an effective TQM strategy. The neoclassical perspective on the influence of the competitive environment on quality practices and performance remains conspicuously absent in the empirical quality literature. Our study aims to address this gap by examining the contingent role of international competition on quality management and performance. We develop and test an integrative framework of quality management, consisting of high involvement work practices, quality practices, quality performance, and firm performance. We then examine the contingent effects of international competition on the constructs and relationships of the framework. International competition was found to moderate the relationship between quality practices and customer satisfaction performance, as well as the relationship between high involvement work practices and firm performance. The moderator effects suggest interesting implications for quality theory and practice.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1111/j.1540-5915.2000.tb00938.x

Cites

75 of 75 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Show all 75 references

Cited by

See all 331

Metadata

Authors
Das, A., Handfield, R. B., Calantone, R. J., & Ghosh, S.
Venue
Decision Sciences
Publisher
Wiley
Published
2000-09
Volume
31
Issue
3
Pages
649-690
ISSN
  • 0011-7315 (ISSN-L)
  • 1540-5915
DOI
10.1111/j.1540-5915.2000.tb00938.x
OpenAlex
W2129277862
Cited by
331
References
75
FWCI
9.96
Type
journal article
Language
en
Open access
closed

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

How to cite

Cite CoChat for the checks on this page, and the paper for its own findings.

This page
CoChat. (2026). Citation check: A Contingent View of Quality Management‐The Impact of International Competition on Quality. https://app.cochat.ai/papers/10.1111/j.1540-5915.2000.tb00938.x
The paper
Das, A., Handfield, R. B., Calantone, R. J., & Ghosh, S. (2000). A Contingent View of Quality Management‐The Impact of International Competition on Quality. Decision Sciences. https://doi.org/10.1111/j.1540-5915.2000.tb00938.x

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.