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Cited by 545

The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.

Social Comparisons in Boundary-Spanning Work: Effects of Community Outreach on Members' Organizational Identity and Identification

Bartel, Caroline A.·2001·Administrative Science Quarterly

Abstract

This research investigated how experiences in a particular boundary-spanning context (community outreach) affected members' organizational identity and identification. Multimethod panel data from 219 participants showed that intergroup comparisons with clients (emphasizing differences) and intragroup comparisons with other organization members (emphasizing similarities) changed how members construed their organization's defining qualities. Intergroup comparisons also enhanced the esteem members derived from organizational membership, which, in turn, strengthened organizational identification. Supervisors reported higher interpersonal cooperation and work effort for members whose organizational identification became stronger. The results reveal potential outcomes of boundary-spanning work as well as how organizational identification processes operate in everyday work contexts.

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Metadata

Authors
Bartel, C. A.
Venue
Administrative Science Quarterly
Publisher
JSTOR
Published
2001-09
Volume
46
Issue
3
Pages
379-413
ISSN
  • 0001-8392 (ISSN-L)
  • 1930-3815
OpenAlex
W2022464302
Cited by
545
References
11
FWCI
12.69
Type
journal article
Language
en
Open access
closed

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