The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
Interpersonal Conflict and Its Management in Information System Development1
Abstract
Researchers from a wide range of management areas agree that conflicts are an important part of organizational life and that their study is important. Yet, interpersonal conflict is a neglected topic in information system development (ISD). Based on definitional properties of interpersonal conflict identified in the management and organizational behavior literatures, this paper tests a model of how individuals participating in ISD projects perceive interpersonal conflict and examines the relationships between interpersonal conflict, management of the conflict, and ISD outcomes. Questionnaire data was obtained from 265 IS staff and 272 users working on 162 ISD projects. Results indicated that the construct of interpersonal conflict was reflected by three key dimensions: disagreement, interference, and negative emotion. While conflict management was found to have positive effects on ISD outcomes, it did not substantially mitigate the negative effects of interpersonal conflict on these outcomes. In other words, the impact of interpersonal conflict was perceived to be negative, regardless of how it was managed or resolved.
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Cited by
Raut, R. D., Mangla, S. K., Narwane, V. S., Gardas, B. B., Priyadarshinee, P., & Narkhede, B. E. (2019) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2019.03.181 · Cited by 381
Explaining Data-Driven Document Classifications1
Martens, D., & Provost, F. (2014) · MIS Quarterly · doi:10.25300/misq/2014/38.1.04 · Cited by 264
Going with the Flow: Predicting Online Purchase Intentions
Korzaan, M. L. (2003) · Journal of Computer Information Systems · doi:10.1080/08874417.2003.11647530 · Cited by 214
Boundary object use in cross-cultural software development teams
Barrett, M., & Oborn, E. (2010) · Human Relations · doi:10.1177/0018726709355657 · Cited by 194
The role of big data for Supply Chain 4.0 in manufacturing organisations of developing countries
Narwane, V. S., Raut, R. D., Yadav, V. S., Cheikhrouhou, N., Narkhede, B. E., & Priyadarshinee, P. (2021) · Journal of Enterprise Information Management · doi:10.1108/jeim-11-2020-0463 · Cited by 68
Metadata
- Authors
- Barki, H., & Hartwick, J.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2001-06-01
- Volume
- 25
- Issue
- 2
- Pages
- 195-228
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W2122411822
- Cited by
- 485
- References
- 6
- FWCI
- 34.00
- Type
- journal article
- Language
- en
- Open access
- closed
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