The DOI matches its Crossref record; 33 of the 33 references it cites were found in a registry or an index.
When Words Fail: A Single Case Analysis
Abstract
This paper reports on research into the social organization of citizen phone calls to emergency service agencies, focusing on the constitutive function of talk in the activity of “calling for help.” We explore how these occasions of talk can themselves become problematic events for members. Our report centers on the detailed analysis of a single, very fateful conversation, showing how a seemingly aberrant event can be understood in terms of the natural language practices involved in its orderly, joint production by the actual parties to the call. This single case analysis also reveals when and how words can “fail”: it is the sequential context within which words are produced and the interactional treatment they thereby receive that is crucial for whatever status and consequences they come to have.
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Cites
A simplest systematics for the organization of turn-taking for conversation
Sacks, H., Schegloff, E. A., & Jefferson, G. (1974) · Language · doi:10.2307/412243 · Cited by 11,350
The Preference for Self-Correction in the Organization of Repair in Conversation
Schegloff, E. A., Jefferson, G., & Sacks, H. (1977) · Language · doi:10.2307/413107 · Cited by 5,150
Levinson, S. C. (1983) · doi:10.1017/cbo9780511813313 · Cited by 5,137
SCHEGLOFF, E. A., & SACKS, H. (1973) · Semiotica · doi:10.1515/semi.1973.8.4.289 · Cited by 4,589
(1985) · Cambridge University Press eBooks · doi:10.1017/cbo9780511665868 · Cited by 4,133
Directions in Sociolinguistics: The Ethnography of Communication
Bosco, J., Gumperz, J. J., & Hymes, D. (1973) · TESOL Quarterly · doi:10.2307/3585682 · Cited by 2,968
Everyday Language: Studies in Ethnomethodology
Psathas, G. (1979) · Human Studies · Cited by 2,349
Garfinkel and Ethnomethodology
Adler, P., du Gay, P., Morgan, G., Reed, M., & Llewellyn, N. (2014) · The Oxford Handbook of Sociology, Social Theory, and Organization Studies · doi:10.1093/oxfordhb/9780199671083.013.0013 · Cited by 2,259
A change-of-state token and aspects of its sequential placement
Heritage, J. (1985) · Structures of Social Action · doi:10.1017/cbo9780511665868.020 · Cited by 1,756
Walsh, D., & Sudnow, D. (1972) · The British Journal of Sociology · doi:10.2307/588328 · Cited by 1,242
Cited by
Repair After Next Turn: The Last Structurally Provided Defense of Intersubjectivity in Conversation
Schegloff, E. A. (1992) · American Journal of Sociology · doi:10.1086/229903 · Cited by 1,820
Describing trouble: Practical epistemology in citizen calls to the police
Whalen, M. R., & Zimmerman, D. H. (1990) · Language in Society · doi:10.1017/s0047404500014779 · Cited by 289
Self-citationGillooly, J. W. (2020) · Criminology & Public Policy · doi:10.1111/1745-9133.12508 · Cited by 41
Metadata
- Authors
- Whalen, J., Zimmerman, D. H., & Whalen, M. R.
- Venue
- Social Problems
- Publisher
- Oxford University Press (OUP)
- Published
- 1988-10
- Volume
- 35
- Issue
- 4
- Pages
- 335-362
- ISSN
- 0037-7791 (ISSN-L)
- 1533-8533
- OpenAlex
- W1989896385
- Cited by
- 278
- References
- 33
- FWCI
- 18.55
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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