The Evolution of an ICT Platform-Enabled Ecosystem for Poverty Alleviation: The Case of Ekutir1
Abstract
This paper analyzes the pioneering work of eKutir, a social business in India that leverages an information and communication technology (ICT) platform to progressively build a self-sustaining ecosystem to address multiple facets of smallholder farmer poverty. The study reveals that eKutir’s ecosystem has evolved through five distinct phases, each expanding the number and type of actors engaged and the breadth of ICT-supported services provided. The evolution displays a distinct pattern where the five elements of the ecosystem progressively evolve and reinforce one another to create a system that is economically sustainable, scalable, and can accelerate transformative change. The study has important implications for the design of emergent ICT platforms, which can enable an ecosystem-based approach to address complex problems.
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There is a re-occurring pattern of lacking in-depth longitudinal empirical evidence to confirm theoretical assumptions.
“Overall, there is a re-occurring pattern of lacking in-depth longitudinal empirical evidence to confirm theoretical assumptions (Jha et al., 2016;Saadatmand et al., 2019).”
From Digital platform ecosystems in flux: From proprietary digital platforms to wide-spanning ecosystems (2023) · cites this paper as Jha et al., 2016
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E-commerce ecosystems as catalysts for sustainability: A multi-case analysis
Wulfert, T., Woroch, R., Strobel, G., Schoormann, T., & Banh, L. (2024) · Electronic Markets · doi:10.1007/s12525-024-00733-z · Cited by 14 · see citing works
How firm digitalization affects targeted poverty alleviation participation: a capability-based view
Luo, D., Zhou, K. Z., & Shen, L. (2024) · Asia Pacific Journal of Management · doi:10.1007/s10490-024-10001-5 · Cited by 11 · see citing works
Assessing the Impact of the Digital Divide on Indian Society: A Study of Social Exclusion
Singh, S., & Singh, G. A. (2021) · Research in social change · doi:10.2478/rsc-2021-0018 · Cited by 11 · see citing works
Wu, J., Zhang, J., & Zhao, N. (2023) · Electronic Commerce Research · doi:10.1007/s10660-023-09708-2 · Cited by 10 · see citing works
She has got a gig: affordances of on-demand work apps for marginalised women enduring time scarcity
Agarwal, A., Jha, A. K., & Jagasia, J. S. (2023) · Behaviour and Information Technology · doi:10.1080/0144929x.2023.2223298 · Cited by 10 · see citing works
Hu, Z., Song, G., Hu, Z., Zhang, B., & Lin, T. (2023) · PLoS ONE · doi:10.1371/journal.pone.0287820 · Cited by 10 · see citing works
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Armed with Technology: The Effects on Fatal Shootings of Civilians by the PolicePreprint
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Wang, M., & Yang, W. (2021) · Sustainability · doi:10.3390/su132313148 · Cited by 11 · see citing works
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- Authors
- Jha, S. K., Pinsonneault, A., & Dubé, L.
- Affiliations
- Indian Institute of Management Bangalore (IN)
- McGill University (CA)
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2016-06-01
- Volume
- 40
- Issue
- 2
- Pages
- 447-460
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W2416446527
- Cited by
- 161
- References
- 33
- Citations by year
- 2026: 5 · 2025: 15 · 2024: 26 · 2023: 28 · 2022: 15 · 2021: 20 · 2020: 19 · 2019: 16 · 2018: 8 · 2017: 7 · 2016: 2
- FWCI
- 24.55
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- MIS Quarterly (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Information Systems › ICT in Developing Communities
- Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
- Social Sciences › Business, Management and Accounting › Business and International Management › Innovation and Socioeconomic Development
- Keywords
- ICT platform, poverty reduction, smallholder farmers, social business, ecosystem evolution, self-sustaining ecosystems, platform design, agricultural technology, economic sustainability, scalability, transformative change
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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