Cited by 514Team Dynamics and PerformanceKnowledge Management and SharingTechnology Adoption and User Behaviour

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Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members

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Robert, Lionel P., Denis, Alan R., Hung, Yu-Ting Caisy·2009·Journal of Management Information Systems

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Abstract

Traditionally, trust has been seen as a result of personal knowledge of an individual's past behavior. In this view, trust develops gradually over time based on an individual's cognitive assessment of the other person's behavior. However, high levels of trust have been observed among members of virtual teams, who often have little prior history of working together and may never meet each other in person. To integrate these two seemingly contradictory views of trust, this study manipulated team member characteristics and team member behavior to empirically test a two-stage theoretical model of trust formation and the influence of information and communication technologies (ICT) on trust formation. The results indicate that category-based processing of team member characteristics and an individual's own disposition to trust dominated the initial formation of swift trust. Once individuals accumulated sufficient information to assess a team member's trustworthiness, the effects of swift trust declined and knowledge-based trust formed using team members' behaviors (perceived ability, integrity, and benevolence) became dominant. The use of ICT increased perceived risk of team failure, which reduced the likelihood that team members would engage in future trusting behaviors.

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Authors: Robert, L. P., Denis, A. R., & Hung, Y.-T. C.
Affiliations: University of Arkansas at Fayetteville (US)
Indiana University (US)
Rochester Institute of Technology (US)
ORCID: Robert, Lionel P.
Hung, Yu-Ting Caisy
Venue: Journal of Management Information Systems
Publisher: Informa UK Limited
Published: 2009-09
Volume: 26
Issue: 2
Pages: 241-279
ISSN: 0742-1222 (ISSN-L)
1557-928X
DOI: 10.2753/mis0742-1222260210
OpenAlex: W2040936209
Cited by: 514
References: 174
Citations by year: 2026: 19 · 2025: 32 · 2024: 37 · 2023: 37 · 2022: 31 · 2021: 51 · 2020: 52 · 2019: 37 · 2018: 28 · 2017: 28 · 2016: 24 · 2015: 23 · 2014: 36 · 2013: 24 · 2012: 34
FWCI: 23.93
Type: journal article
Language: en
Open access: bronze
doi.org
Locations: Journal of Management Information Systems (publishedVersion)
Deep Blue (University of Michigan) (submittedVersion)
Topics: Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords: swift trust, knowledge-based trust, virtual teams, face-to-face teams, trust formation, information and communication technologies, trustworthiness

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Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members

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