The DOI matches its Crossref record; 160 of the 174 references it cites were found in a registry or an index.
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Open accessAbstract
Traditionally, trust has been seen as a result of personal knowledge of an individual's past behavior. In this view, trust develops gradually over time based on an individual's cognitive assessment of the other person's behavior. However, high levels of trust have been observed among members of virtual teams, who often have little prior history of working together and may never meet each other in person. To integrate these two seemingly contradictory views of trust, this study manipulated team member characteristics and team member behavior to empirically test a two-stage theoretical model of trust formation and the influence of information and communication technologies (ICT) on trust formation. The results indicate that category-based processing of team member characteristics and an individual's own disposition to trust dominated the initial formation of swift trust. Once individuals accumulated sufficient information to assess a team member's trustworthiness, the effects of swift trust declined and knowledge-based trust formed using team members' behaviors (perceived ability, integrity, and benevolence) became dominant. The use of ICT increased perceived risk of team failure, which reduced the likelihood that team members would engage in future trusting behaviors.
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“Teams that interact virtually are considerably less likely to develop trust [216].”
From Challenges and barriers in virtual teams: a literature review (2020) · cites this paper as [216]
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“Furthermore, in accordance with similarity/attraction theory, team members attribute positive traits to team members that they believe are similar to themselves and prefer to interact with them [216,255].”
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Dubey, R., Gunasekaran, A., Bryde, D., Dwivedi, Y. K., & Παπαδόπουλος, Θ. (2020) · International Journal of Production Research · doi:10.1080/00207543.2020.1722860 · Cited by 728
Challenges and barriers in virtual teams: a literature review
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Metadata
- Authors
- Robert, L. P., Denis, A. R., & Hung, Y.-T. C.
- Affiliations
- University of Arkansas at Fayetteville (US)
- Indiana University (US)
- Rochester Institute of Technology (US)
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 2009-09
- Volume
- 26
- Issue
- 2
- Pages
- 241-279
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W2040936209
- Cited by
- 514
- References
- 174
- Citations by year
- 2026: 19 · 2025: 32 · 2024: 37 · 2023: 37 · 2022: 31 · 2021: 51 · 2020: 52 · 2019: 37 · 2018: 28 · 2017: 28 · 2016: 24 · 2015: 23 · 2014: 36 · 2013: 24 · 2012: 34
- FWCI
- 23.93
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Journal of Management Information Systems (publishedVersion)
- Deep Blue (University of Michigan) (submittedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- swift trust, knowledge-based trust, virtual teams, face-to-face teams, trust formation, information and communication technologies, trustworthiness
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