The DOI matches its Crossref record; 24 of the 24 references it cites were found in a registry or an index.
Enhancing Doctor-Patient Communication Using Email: A Pilot Study
Open accessAbstract
BACKGROUND: The doctor-patient relationship has been eroded by many factors. Would e-mail enhance communication and address some of the barriers inherent to our medical practices? METHODS: Of our study population, 4 physicians offered e-mail communication to participating patients and 4 did not. Both patients and physicians completed questionnaires regarding satisfaction, perceived quality, convenience, and promptness of the communication. RESULTS: Patient satisfaction significantly increased in the e-mail group compared with the control group in the areas of convenience (P < .0001) and the amount of time spent contacting their physician (P < .0001). Physician satisfaction in the e-mail group increased regarding convenience, amount of time spent on messages, and volume of messages. The response time was longer with e-mail. When asked if patients should be able to e-mail their physicians, most patients in the e-mail group and all but 2 of the physicians in the non-e-mail group responded "yes." CONCLUSION: E-mail communication was found to be a more convenient form of communication. Satisfaction by both patients and physicians improved in the e-mail group. The volume of messages and the time spent answering messages for the e-mail group physicians was not increased. E-mail has the potential to improve the doctor-patient relationship as a result of better communication.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The cited source says what the claim attributes to it.
In the citing paper
“and provides opportunities to improve the efficiency of clinical time use.58,59”
From Reducing Diagnostic Errors through Effective Communication: Harnessing the Power of Information Technology (2008) · cites this paper as [58]
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Use of the Internet and E-mail for Health Care Information: Results From a National Survey
Baker, L., Wagner, T. H., Singer, S., & Bundorf, M. K. (2003) · JAMA · doi:10.1001/jama.289.18.2400 · Cited by 1,129
The Unified Medical Language System: An Informatics Research Collaboration
Humphreys, B. L., Lindberg, D. A. B., Schoolman, H. M., & Barnett, G. O. (1998) · Journal of the American Medical Informatics Association · doi:10.1136/jamia.1998.0050001 · Cited by 514
Guidelines for the Clinical Use of Electronic Mail with Patients
Kane, B., Sands, D. Z., & for the AMIA Internet Working Group, T. F. O. G. F. T. U. O. C.-P. E. M. (1998) · Journal of the American Medical Informatics Association · doi:10.1136/jamia.1998.0050104 · Cited by 427
Spielberg, A. R. (1998) · JAMA · doi:10.1001/jama.280.15.1353 · Cited by 225
Electronic Patient-Physician Communication: Problems and Promise
Mandl, K. D., Kohane, I. S., & Brandt, A. M. (1998) · Annals of Internal Medicine · doi:10.7326/0003-4819-129-6-199809150-00012 · Cited by 222
Patients, Physicians, And The Internet
Kassirer, J. P. (2000) · Health Affairs · doi:10.1377/hlthaff.19.6.115 · Cited by 212
Web Messaging: A New Tool for Patient-Physician Communication
Liederman, E. M. (2003) · Journal of the American Medical Informatics Association · doi:10.1197/jamia.m1259 · Cited by 188
The Origin, Content, and Workload of E-mail Consultations
Borowitz, S. M. (1998) · JAMA · doi:10.1001/jama.280.15.1321 · Cited by 178
Moyer, C. A., Stern, D. T., Dobias, K. S., Cox, D. T., & Katz, S. J. (2002) · PubMed · Cited by 157
Responses to Unsolicited Patient E-mail Requests for Medical Advice on the World Wide Web
Eysenbach, G. (1998) · JAMA · doi:10.1001/jama.280.15.1333 · Cited by 140
Research works printed but not linked: 4
- Lewers DT. Guidelines for patient-physician elec- tronic mail [monograph on the Internet]. Chicago: American Medical Association; 2000 [cited 2004 Dec 23]. Available from: http://www.ama-assn.org/ meetings/ public/annual00/reports/bot/bot2a00.rtf.
- Taylor K. The clinical email explosion. Physician Exec 2000;26:40 -5.
- Mandl KD, Kohane IS, Brandt AM. Electronic pa- tient-physician communication: problems and prom- ise. Ann Intern Med 1998;129:495-500.
- Scherger JE. E-mail-enhanced relationships: getting back to basics. Hippocrates (Sausalito) 1999;13:7-8.
Cited by
Sorted by citations
Items 101–172 of 172
O uso do e-mail na comunicação com o médico de família: Catorze meses de experiência
Familiar, S. O. A. M. G. A. G. D. M. G. E., & Granja, M. (2009) · Revista Portuguesa de Clínica Geral · doi:10.32385/rpmgf.v25i6.10689 · Cited by 8
Triage and remote consultations: moving beyond the rhetoric of access and choice.
Pinnock, H., Hoskins, G., Neville, R. G., & Sheikh, A. (2005) · Europe PMC (PubMed Central) · Cited by 8
Bhor, M., & Mason, H. L. (2006) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2006.02.005 · Cited by 8
Ethical and legal issues in the clinical practice of primary health care
Martínez-Romero, M. (2012) · Frontiers in Bioscience-Elite · doi:10.2741/e626 · Cited by 7
Enhancing security in E-health services using agent
Sulaiman, R., & Sharma, D. K. (2011) · doi:10.1109/iceei.2011.6021580 · Cited by 7
Patient-Provider E-Mail Communication as an Adjunctive Tool in Addiction Medicine
Collins, G. B., McAllister, M. S., & Ford, D. B. (2007) · Journal of Addictive Diseases · doi:10.1300/j069v26n02_06 · Cited by 7
Implementação da comunicação médico-doente via endereço electrónico na consulta de MGF
Familiar, M. I. D. 2. A. D. M. G. E., Pinhão, R., Calisto, M., Familiar, M. I. D. 2. A. D. M. G. E., Familiar, M. I. D. 2. A. D. M. G. E., Fernandes, R., & Familiar, M. I. D. 2. A. D. M. G. E. (2009) · Revista Portuguesa de Clínica Geral · doi:10.32385/rpmgf.v25i6.10688 · Cited by 7
El correo electrónico en la consulta de Parkinson: ¿soluciones a un clic?
Viedma-Guiard, E., Agüero, P., Crespo-Araico, L., Estevez‐Fraga, C., Sánchez-Díez, G., López-Sendón, J. L., Avilés-Olmos, I., García‐Ribas, G., Romero, M. L. P., Masjuán, J., et al. (2016) · Neurología · doi:10.1016/j.nrl.2016.05.020 · Cited by 7
The relation between response time and the re-utilization of an email based counselling system
Caffery, L. J., & Smith, A. C. (2006) · Journal of Telemedicine and Telecare · doi:10.1258/135763306779380110 · Cited by 7
The use of email as a component of adult stammering therapy: a preliminary report
Allen, C. (2011) · Journal of Telemedicine and Telecare · doi:10.1258/jtt.2010.100114 · Cited by 7
Moumtzoglou, A. S. (2010) · IGI Global eBooks · doi:10.4018/978-1-61692-843-8.ch005 · Cited by 6
A Multi-agent Security Framework for e-Health Services
Sulaiman, R., Sharma, D. K., Ma, W., & Tran, D. (2007) · Lecture notes in computer science · doi:10.1007/978-3-540-74827-4_69 · Cited by 6
An Encrypted Email Application for Paediatric and Adolescent Mental Health Teleconsultations
Caffery, L. J., Stathis, S. S., & Smith, A. C. (2008) · Cited by 6
E-mail communication in pain practice: The importance of being earnest
Ruiz, I., García, G., & Riquelme, I. (2014) · Saudi Journal of Anaesthesia · doi:10.4103/1658-354x.136434 · Cited by 6
Technology-Mediated Communication between Patients and Primary Care Clinicians and Staff
Wooldridge, A. R., Carayon, P., Hoonakker, P., Musa, A. J., & Bain, P. A. (2016) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/1541931213601128 · Cited by 6
Communication With Patients Before an Operation: Their Preferences on Method of Communication
Ghunimat, A. A., Hind, J., Abouelela, A., Sidhu, G. A. S., Lacon, A., & Ashwood, N. (2020) · Cureus · doi:10.7759/cureus.11431 · Cited by 6
Effects of Physician-Patient Electronic Communications on the Quality of Care
Tabatabai, S. (2013) · International Journal of Reliable and Quality E-Healthcare · doi:10.4018/ijrqeh.2013040105 · Cited by 6
Diversifying the options for interacting with patients
Wagner, E. H. (2007) · Postgraduate Medical Journal · doi:10.1136/qshc.2007.022970 · Cited by 6
Email as an Encumbrance to Physician-patient Communication
Welch, W. C., Mathew, M. S., Welch, R. L., & McShane, B. (2019) · Cureus · doi:10.7759/cureus.3816 · Cited by 5
Muuraiskangas, S. T., Honka, A. M., Junno, U.-M., Nieminen, H., & Kaartinen, J. K. (2022) · Journal of Medical Internet Research · doi:10.2196/26569 · Cited by 7
A utilização do correio electrónico na comunicação com os utentes da USF Porta do Sol
de Família, M., & Ponte, C. (2011) · Revista Portuguesa de Clínica Geral · doi:10.32385/rpmgf.v27i3.10854 · Cited by 5
The benefits of encouraging patients to email their doctor: a review of individual practice
Cohn, A. (2014) · Archives of Disease in Childhood Education & Practice · doi:10.1136/archdischild-2013-305856 · Cited by 5
Arzt-Patient-Kommunikation: Allgemeine Merkmale und Besonderheiten bei Brustkrebspatienten
Reineke, S., & Spranz-Fogasy, T. (2013) · Springer eBooks · doi:10.1007/978-3-642-28201-0_36 · Cited by 5
Preguntas más frecuentes sobre repercusión de la e-salud en la relación entre médico y paciente
Mira, J. J., Santacreu, G. L., Lorenzo, S., & Pérez‐Jover, V. (2009) · Atención Primaria · doi:10.1016/j.aprim.2008.12.013 · Cited by 4
A HEALTH INFORMATION SYSTEM THAT EXTENDS HEALTHCARE PROFESSIONAL- PATIENT COMMUNICATION
Volland, D., Korak, K., & Kowatsch, T. (2014) · Alexandria (UniSG) (University of St.Gallen) · Cited by 4
Kedrowicz, A. A., Hammond, S., & Dorman, D. C. (2017) · Journal of Veterinary Medical Education · doi:10.3138/jvme.0816-124r2 · Cited by 4
A patient perspective on eHealth in primary care
Huygens, M. (2018) · Research Publications (Maastricht University) · doi:10.26481/dis.20180111mh · Cited by 5
Expectant mothers’ value drivers at the maternity hospital: evidences from a monocentric study.Preprint
Buccoliero, L., Pitrelli, D., Bellio, E., Saviane, C., Annovi, G., & Scannapieco, G. (2020) · Research Square · doi:10.21203/rs.3.rs-110113/v1 · Cited by 3
E-Mail as an Official Communication Tool in Bahrain
Awad, W. S., & Zolait, A. H. (2013) · International Journal of E-Services and Mobile Applications · doi:10.4018/jesma.2013010103 · Cited by 3
E- Mail Communication Applications in Patient Physician Communication: A Systematized Review
Samadbeik, M., Kalhori, F., Harati, A., & Garavand, A. (2019) · Frontiers in Health Informatics · doi:10.30699/fhi.v8i1.175 · Cited by 3
Clark, M., Kennard, A. L., & Watson, A. (2021) · Internal Medicine Journal · doi:10.1111/imj.15627 · Cited by 3
Baird, A. M. (2012) · ProQuest LLC eBooks · Cited by 3
Clinical electronic communications: a new paradigm that is here to stay?
Eggert, C., & Protti, D. J. (2006) · PubMed · Cited by 3
Masters, K., Loda, T., Al-Abri, R. K., Johannink, J., & Herrmann‐Werner, A. (2020) · Annals of Medicine and Surgery · doi:10.1016/j.amsu.2020.05.022 · Cited by 1
Patient Web Empowerment Index (PWEI): 2009-2011 Evaluation of Italian NHS Hospitals Web Strategies
Buccoliero, L., Bellio, E., & Prenestini, A. (2013) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2013.443 · Cited by 2
Baby Boomers' Expectations of Health and Medicine
Kahana, E., & Kahana, B. (2014) · The AMA Journal of Ethic · doi:10.1001/virtualmentor.2014.16.5.msoc2-1405 · Cited by 2
Use of e-mail for Parkinson's disease consultations: Are answers just a click away?
Viedma-Guiard, E., Agüero, P., Crespo-Araico, L., Estevez‐Fraga, C., Sánchez-Díez, G., López-Sendón, J. L., Avilés-Olmos, I., García‐Ribas, G., Romero, M. L. P., Masjuán, J., et al. (2018) · Neurología (English Edition) · doi:10.1016/j.nrleng.2016.05.006 · Cited by 2
Use of Patient Portals by People with Long-Term Health Problems
Reed, M., Millman, A. K., FIREMAN, B. H., Grant, R. W., Neugebauer, R. S., Hsu, J. T.-A., Brand, R., & Huang, J. (2019) · doi:10.25302/6.2019.ih.12114925 · Cited by 2
Mononen, N. (2012) · Työväentutkimus Vuosikirja · Cited by 1
Lorenzo, S., Santacreu, G. L., Mira, J. J., & Ignacio, E. (2010) · IGI Global eBooks · doi:10.4018/978-1-61692-843-8.ch004 · Cited by 1
Look Who’s Talking: Mediums of Contact Among Mid-to Later-Life Siblings
Hill, M. S., Jensen, A. C., Coyne, S. M., & Yorgason, J. B. (2020) · The International Journal of Aging and Human Development · doi:10.1177/0091415020912956 · Cited by 1
Martín, L. C., Álvarez, R. M., Astier-Peña, M. P., del Campo, R. R., Pérez, J. N., & Martínez, I. P. (2021) · Revista Clínica de Medicina de Familia · doi:10.55783/rcmf.140206 · Cited by 1
Sinanović, Š., Prodović, T., Milojković, B. P., Štavljanin, V., Kilibarda, T., Sekulić, J., Milovanovic, O. Z., & Jeremić, D. (2023) · Medicinski glasnik Specijalne bolnice za bolesti štitaste žlezde i bolesti metabolizma · doi:10.5937/mgiszm2389036s · Cited by 1
A Preliminary Investigation into the Effects of Physician Email on Patient Perceived Quality of Care
Wolf, J. R. (2012) · Journal of the Association for Information Systems · Cited by 1
Antoun, J. (2012) · InTech eBooks · doi:10.5772/36853 · Cited by 1
Rosiek-Kryszewska, A., Leksowski, Ł., Rosiek, A. B., Leksowski, K., & Goch, A. (2016) · IGI Global eBooks · doi:10.4018/978-1-5225-1674-3.ch069 · Cited by 1
Matić, N., & Matić, I. (2019) · Croatian Nursing Journal · doi:10.24141/2/3/2/3 · Cited by 1
Rosiek-Kryszewska, A., Leksowski, Ł., Rosiek, A. B., Leksowski, K., & Goch, A. (2015) · Advances in medical education, research, and ethics (AMERE) book series · doi:10.4018/978-1-4666-9658-7.ch002 · Cited by 1
Ho, A.-H. (2009) · Research Commons (University of Waikato) · Cited by 1
Bibliotherapie - eine Bestandsaufnahme in Zeiten des Internet
Niedermayer, G. (2006) · E-LIS Repository (University of Naples Federico II) · Cited by 1
Internet Use among Occupational Therapists in their Clinical Practice
Law, V. M. W. (2011) · TSpace (University of Toronto) · Cited by 1
Meskó, B. (2013) · Springer eBooks · doi:10.1007/978-1-4471-4306-2_15
An E-mail Service in a Military Adolescent Medicine Clinic: will teens use it and what for?
Thompson, A., Campagna, J., Hernandez, B., & Roberts, T. R. (2014) · Internet Journal of Medical Update - EJOURNAL
Computer Use in Undergraduate Health Education Programs
Brouse, C. H., Basch, C. E., & Leblanc, M. (2007) · Journal of Educational Technology Systems · doi:10.2190/et.36.1.h
The type and experience of technology use on alliance development in email-augmented psychotherapy
Scobie, B. W. (2015) · DigitalCommons (California Polytechnic State University)
Barnard, D., Yaffe⃰, M. J., Antiel, R. M., Zacharias, D. G., & Hall, D. E. (2014)
A Security Architecture fore-Health Services
Sulaiman, R., & Sharma, D. K. (2008)
The Impact of EHR and Teamwork on Care Transitions and Patient Outcomes
Graetz, I. (2012) · eScholarship (California Digital Library)
Børøsund, E. (2015) · NORA - Norwegian Open Research Archives
Provider and Recipient Perceptions and Utilization of Email in Healthcare
Glinka, S. K. (2013) · CommonKnowledge Research Repository (Pacific University Oregon)
Patients’ Attitudes About Electronic System Messaging with Physicians
Farber, N. J., & Wastila, L. J. (2016) · Journal of General Practice · doi:10.4172/2329-9126.1000260
Physicians and the Utilization of Information Technology
Holsinger, J. W. (2009) · IGI Global eBooks · doi:10.4018/978-1-60566-356-2.ch025
IMPACT AND SATISFACTION WITH E-CONSULTATION: A PERCEPTION OF ALLIED HEALTH PROFESSIONALS
Siddiqui, M. (2021) · Pakistan Journal of Rehabilitation · doi:10.36283/pjr.zu.10.2/005
An Expository Discourse of E-Health
Moumtzoglou, A. S., & Kastania, A. (2012) · Springer optimization and its applications · doi:10.1007/978-1-4614-5094-8_4
Boland, W. A., Finkelstein, S. R., Vallen, B., Yeh, M. A., Rosenthal, D., & Feemster, K. A. (2024) · Palgrave studies in marketing, organizations and society · doi:10.1007/978-3-031-60199-6_8
The Use of E-mail in Primary Care: Characterization of the Reality of a Family Health Unit
da Silva, A. M., Nascimento, P. B., Henriques, A., Portela, L., Almeida, D. B., & Varela, V. (2025) · Cureus · doi:10.7759/cureus.87974
Automatic message triage: a decision support system for patient-provider messages
Tavasoli, A., Archer, N., & McMaster eBusiness Research Centre (MeRC) (2012) · MacSphere (McMaster University) · doi:10.71548/1371
Physicians’ Perspectives in Healthcare Portal Design
Šilhavý, P., Šilhavý, R., & Prokopová, Z. (2015) · Advances in intelligent systems and computing · doi:10.1007/978-3-319-18473-9_1
Wolf, J. R. (2012) · Journal of the Association for Information Systems
Eng, T. (2013) · OpenCommons - UConn (University of Connecticut)
Metadata
- Authors
- Leong, S. L., Gingrich, D., Lewis, P. R., Mauger, D. T., & George, J. H.
- Affiliations
- Pennsylvania State University (US)
- Penn State Cancer Institute (US)
- Venue
- The Journal of the American Board of Family Medicine
- Published
- 2005-05-01
- Volume
- 18
- Issue
- 3
- Pages
- 180-188
- ISSN
- 1557-2625 (ISSN-L)
- 1558-7118
- OpenAlex
- W2126359055
- Cited by
- 173
- References
- 24
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 2 · 2023: 2 · 2022: 1 · 2021: 4 · 2020: 8 · 2019: 10 · 2018: 5 · 2017: 7 · 2016: 9 · 2015: 8 · 2014: 14 · 2013: 19 · 2012: 19
- FWCI
- 19.56
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- The Journal of the American Board of Family Medicine (publishedVersion)
- PubMed (publishedVersion)
- Funders
- University of Pennsylvania
- Pennsylvania State University (RR10732)
- National Institutes of Health
- Penn State College of Medicine
- Topics
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Systems and Technology
- Keywords
- physician-patient communication, email communication, patient satisfaction, physician satisfaction, convenience, response time, physician-patient relationship, telemedicine
- MeSH terms
- Adult, Aged, Confidentiality, Female, Humans, Male, Medical Informatics, Middle Aged, Office Management, Physician-Patient Relations, Pilot Projects, Surveys and Questionnaires, Patient Satisfaction, Electronic Mail
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
